Kwesinye isikhathi unjiniyela wosekelo lobuchwepheshe ubhekana nokukhetha okunzima: ukusebenzisa imodeli yengxoxo ethi “Singesiko lesevisi ephezulu!”. noma “Cindezela inkinobho futhi uzothola umphumela”?
...Ngephule iphiko elenziwe ngoboya bekotini,
Ake silale emafini, njengaku-crypts.
Thina zimbongi asivamile ukuba ngabangcwele,
Thina zimbongi sivame ukuba yizimpumputhe.
(Oleg Ladyzhensky)
Ukusebenza Ekusekelweni Kwezobuchwepheshe akusho nje izindaba ezihlekisayo mayelana nesikhathi sokuzigxuma kanye nama-unicorns e-GPS, futhi akusho nje izindida zabaseshi ngesitayela sika-Hercule Poirot.
Ukusekelwa Kwezobuchwepheshe, okokuqala, ukuxhumana, nokuxhumana kusho abantu, futhi phakathi kwamakhasimende ethu kunezinhlamvu ezihluke kakhulu:
- UmJalimane, osebenza ekhefi ebhekene nehhovisi lakhe e-Berlin, uyakwazi ukuzithiba kwe-Nordic ngempela, ukuzola okuhle, inethiwekhi elinganiswe ngokucophelela, imikhumbi yeseva ebanzi kanye nekhono lokuqonda lokusetha nokugcina konke lokhu ku-A+. Izicelo ezivela kuye ngokuvamile zibangela ukusabela okufanayo njengokulahla kokugcina epuletini enkampanini enkulu kanye nesibani sicishwe ngesikhathi esingalungile.
- UBriton oshintshe izinkampani ezimbili eminyakeni engu-5 edlule, kodwa hhayi indlela yakhe yokusebenza ngokusekelwa. Bangase babaleke amacala akhe njengesifo se-bubonic, noma bawathathe, belindele kusengaphambili yonke "i-charm" yokusebenza nalo muntu, ngoba angakwazi, ngaphandle kwesixwayiso, ukulawula iseshini ekude (ukuhlola i-imeyili yakhe, ngezinye izikhathi okomuntu siqu), faka ingcindezi konjiniyela nabaphathi phezu kwezinto ezincane kakhulu futhi, ekugcineni, ngokuphazima kweso vala izinhlelo zokusebenza ngamazwana athi “DUPLICATE”.
- UmNdiya onesibongo esine-polysyllabic nesingenakuphinyiswa, ophika zonke izinganekwane mayelana ne-Indian IT: unesizotha, uzolile, onekhono, ufunda imibhalo, ulalela iseluleko sikanjiniyela futhi uhlala enza yonke into ngokwakhe, umnikazi wesigqoko se-chic (yebo, sitholile ku-Facebook) kanye nokubiza kahle kwe-Oxford.
Wonke unjiniyela angacabanga ngamaklayenti "amagama" amahlanu anjalo, ngaphandle kokucabanga kakhulu ngakho. Sibethusa abasanda kuhlanganyela nabanye (“uma uziphatha kabi elebhu, kuzofika owesifazane futhi!..”), nabanye siyaziqhenya (“futhi vele nginezicelo ezingu-5 nge-N. ivaliwe!”). Futhi ezikhathini eziningi, sikhumbula futhi siqonde ukuthi izibonelo ezinhle nezimbi ziwumbono wethu nje, futhi kulandela ukuxhumana, okwethu namakhasimende kanye namakhasimende nathi.
Futhi lokhu kuxhumana kungahluka kakhulu.
Sake sabhala mayelana , futhi manje ngifuna ukukhombisa ukuthi lokhu kwenzeka kanjani ngesibonelo esiphilayo.
Nasi isibonelo esihle seminyaka emibili edlule: ukusabela kweklayenti ezinyathelweni “zendabuko” zokuxazulula inkinga ngasohlangothini lukanjiniyela kanye nonjiniyela ngesitayela sokuxhumana seklayenti.
Icala mayelana nokuhlukana
Ngakho-ke nali icala: ikhasimende elinolwazi kakhulu futhi elinolwazi lwezobuchwepheshe livula ithikithi losekelo bese libuza umbuzo oqondile, linikeza imininingwane eminingi ukuchaza isimo.
Ngithathe inkululeko yokuguqula izincwadi ngizenze inkhulumomphendvulwano, ngilondoloze izici zesitayela.
Iklayenti (K): - Sawubona, mnumzane. Igama lami nginguMarco Santino, sisebenzise imikhuba yakho ehamba phambili futhi safaka ubuchwepheshe bakamuva obunconywe nguwe, kodwa siyabona ukuthi ukusebenza kwesistimu kwehla kakhulu ngenxa yokuhlukana okuphezulu. Ngicela ungitshele, kujwayelekile lokhu?
Unjiniyela (I): - Sawubona, Marco! Igama lami ngingu-Ignat, futhi ngizosiza. Ingabe lokhu kwenzeka njalo? Uke wazama ukuhlukanisa?
(K): - Ignat othandekayo! Yebo, lokhu kubonakala njalo. Sizamile ukwehlisa, kodwa, maye, kuthatha isikhathi esiningi lapho uhlelo lungasebenzi ngokuphelele, ngakho-ke akunakwenzeka.
(I): - Lalela, ngesizathu esithile angikwazi ukuthola le mikhuba ehamba phambili. Umthole kuphi? Futhi mhlawumbe kufanele senze i-defragmentation ngemuva kwakho konke, huh?
(K): - Ignat othandekayo! Ukuqonda ukuthi awuyithathi ngokungathi sína inkinga yethu futhi unobunzima bokuzibamba ekuphenduleni okuqondile kunempendulo yezepolitiki, sisazozama ukukuphendula. Asinalo ulwazi lwenu (sibe ku-IT kuphela kusukela ngo-1960), futhi sibonga kakhulu ngomsebenzi wenu nemizamo yenu yokusifundisa. Izenzo Ezinhle kakhulu zabiwe nathi Abaphathi Bomkhiqizo wakho ngesikhathi sokudla kwakusihlwa e-Barcelona, futhi ngikuthumelele isixhumanisi kubo. Sikubuza ngokuqondile, u-Ivan: ingabe lesi simo sijwayelekile? Uma ungenaso isithakazelo sokukhuluma nathi, sicela uthole umuntu ongasisiza.
(I): - UMarco, ngesizathu esithile angizange ngithole le mikhuba engcono kakhulu. Ngidinga izingodo futhi ngizodlulisela udaba komunye unjiniyela. Ngizokutshela ukuthi: uma ubona ukuhlukana futhi ungachithi, kuwubuwula futhi akunasibopho. Futhi noma kunjalo, ukwazile kanjani ukudida igama elihle elithi "Ignat" futhi ungibize ngo-Ivan?
(K): - Ngakho, kwanele! Angiyena umfowenu, u-Ignat, noma umfanisi wakho ukuba ungibize ngegama, ngakho ngicela ungibize ngoGn. Santino! Uma ungakwazi ukuthola idokhumenti noma ungakwazi ukubhekana nomsebenzi olula kangaka, shiya inkampani noma ubuze umbhali wayo, osinike le dokhumenti! Ngokuqondene namalogi, asikwazi ukuwadlulisela kuwe ngaphandle kwemvume ekhethekile, njengoba sisebenza ngamadokhumenti ayimfihlo. Ukucasuka kwenu ngephutha lami kukhombisa ukungazi kwenu kanye nemikhuba yenu emibi. Ngiyaxolisa kakhulu ngawe. Futhi okokugcina: uma sithi "sazama ukuhlukanisa" futhi "akunakwenzeka," sazama futhi akunakwenzeka. Ignat, ngiyakubuza, yeka ukuhlushwa umbhedo wehlele emsebenzini wakho - noma usinike impendulo, noma uthole ozosinika yona!
Ngemuva kwalokhu, isicelo sidluliselwe ezingeni eliphakeme, lapho safa khona - iklayenti alizange linikeze izingodo, ukuhlolwa okuphelele akuzange kuveze lutho, futhi inkinga ayizange iqinisekiswe.
Umbuzo: yini unjiniyela angayenza ukuze agweme ukushisa kwezinkanuko nokwanda kokungqubuzana?
(Zama ukuphendula lo mbuzo ngokwakho ngaphambi kokuqhubeka ufunda).
Lyric technical digression
Kulabo abathanda ukuxazulula izimfumbe futhi baphendule umbuzo othi "ngubani umbulali?": inkinga ivele yaba yimbi kakhulu: Ukuhlukaniswa kwe-ReFS akuzange nje kuthinte ukusebenza kwediski, kodwa kwezinye izimo kukhulise ukusetshenziswa kwe-CPU ne-RAM kuze kufike eshumini. izikhathi, futhi hhayi kuphela kumakhasimende e-Veeam - bonke abasebenzisi be-ReFS bangahlupheka.
Kuthathe i-Microsoft isikhathi esingaphezu konyaka, ngokusekelwa abathengisi abaningi, ukuze ekugcineni ilungise leli phutha (esibona ukufaneleka kwethu - amakhophi amaningi aphulwa ngenxa yokusekelwa kwalesi sikhulu kuwo wonke amazinga).
Mina, ngiphendula umbuzo othi "yini ebingenziwa?", Ngifuna ukubuza omunye, umbuzo waphakade: "Ubani onecala?"
Ngenxa yobumbano lobungcweti, ngifuna ngempela ukuthi: “Iklayenti linecala,” bese ngiqala ukuvikela unjiniyela. Njengomphathi ohlale ehlola umsebenzi wonjiniyela bakhe, ngiyawabona amaphutha enziwa u-Ignat. Ubani oqinisile?
Ake sihlele yonke into ngohlelo
Leli cala linzima kakhulu, miningi imibuzo kunezimpendulo.
Ngokusemthethweni, u-Ignat wenze konke kahle:
- walandela enye yezindinganiso eziyinhloko zikaVeeam: Ingxoxo esuka enhliziyweni;
- wabiza iklayenti ngegama;
- yasicacisa isimo ngaphambi kokuphakamisa isixazululo.
Ingabe wayengazigwema izinkanuko ezimbi kangaka?
Angakwazi: qaphela ukuthi uMnu. U-Santino uxhumana (ngawe kuphela nangesibongo), enqaba “imibuzo eyisisekelo,” abonise intshisekelo yakhe enkingeni futhi athembise ukuthola ukuthi lokhu kuziphatha kuyinto evamile yini.
Izinyathelo ezincane, ngaphandle kwengxenye yezobuchwepheshe, futhi ngabe sezisize kakade "ukukhipha" isimo. Kodwa noma ngabe lokhu kugejiwe, ukumane “ukungakwenzi” nakho kungasiza kancane.
Kuzwakala kusobala: ungathathi iphutha ngokwakho, ungacasuli iklayenti elibhuqayo (ngisho noma yonke into ikhuluma nge-FER ekhuphukile), ungayenzi ingxoxo ibe ngeyakho, ungavumeli ukucasulwa... Ziningi kakhulu, lezi “ocha,” futhi zonke zibalulekile, futhi zonke zimayelana nokuxhumana.
Kuthiwani ngeklayenti? Ingabe izinhlamvu ezibhalwe "ngesitayela esiphezulu", izinkomba ezihlala njalo kubantu obaziyo phezulu kakhulu, ukuhlambalaza okumboziwe kanye nokucasuka okuvela ekubonakaleni ukungahloniphi? Yebo, singayifunda kanjalo. Ngakolunye uhlangothi, ingabe kunjalo uMnu. Ingabe uSantino empeleni ungalungile ngentukuthelo yakhe?
Nokho, yini eyayingenziwa nhlangothi zombili? Ngibona kanje:
Kusuka ohlangothini lukanjiniyela:
- hlola izinga lokuhleleka kwekhasimende;
- landela "ukuhlukaniswa okuyisisekelo" okuncane;
- (manje izoba yi-subjective) funda izinhlamvu ngokucophelela;
- phendula imibuzo esikhundleni sokuyigwema;
- futhi, ekugcineni, ungavumeli ukucasulwa futhi ungatholi okomuntu siqu.
Kuklayenti:
- isho ngokucacile indaba encwadini yokuqala, ngaphandle kokuyifihla emininingwaneni yezobuchwepheshe (lokhu akulandeli ngokuqondile inkhulumomphendvulwano, kodwa ngikholwe, imininingwane yayimangalisa);
- ukubekezelela kancane imibuzo - akubona bonke abacabanga ngendlela efanayo, futhi ngezinye izikhathi kufanele ubuze okuningi ukuze uqonde ingqikithi yenkinga;
- mhlawumbe unqande isifiso sokukhombisa ukubaluleka kwakho nabangane "ezingeni eliphakeme kakhulu";
- futhi, ngokuqondene no-Ignat, gwema ukuba nomuntu siqu kakhulu.
Ngiyaphinda - lona umbono wami nje, ukuhlola kwami, okungahlanganisi izincomo noma isiqondiso “sendlela yokuphila nokusebenza.” Lena indlela eyodwa yokubheka isimo, futhi ngizojabula uma unikeza ngeyakho.
Angimvikeli unjiniyela - unguPinocchio wakhe omubi. Angilisoli iklayenti - linelungelo lokuxhumana ngendlela elibona kufanelekile ngayo, noma ngabe lokhu kuxhumana kufihlwe kakhulu entanjeni enhle yokuthukwa okunesizotha okucishe kuhlanjululwe (isithombe esihle se-hidalgo yesimanje engahwebi ngama-mercenaries futhi impi, kodwa ku-IT - nakuba...) .
"Ngithole isikwele etsheni" - yile ndlela engingafingqa ngayo le ncwadi, noma ngiyibeke ngamanye amazwi, iqiniso engikholelwa ngalo ngobuqotho: "kunoma yikuphi ukungqubuzana, ababili bavame ukusolwa."
Singasho ngamazwi omqeqeshi wethu webhizinisi: “ukukhulumisana okuphumelelayo kuphazanyiswa isipiliyoni esidlule, imikhuba yokuxhumana nezithombe ezihlukahlukene zomhlaba.” Ungakhumbula umthetho omuhle wokuziphatha: “Yenza kwabanye abantu njengoba ungathanda ukuba benze kuwe.”
Noma ungamane uthi: kunoma yikuphi ukuxhumana kuhlale kukhona abantu ababili abahilelekile, futhi ngakolunye uhlangothi lwe-handset noma ukuqapha okuvela kuwe ngumuntu ophilayo futhi owesabayo, ojabule, odabukisayo noma enye into. Yebo, kukholakala ukuthi imizwa kanye neBhizinisi akuhambisani, kodwa singabalekela kuphi imizwa? Babekhona, bakhona, futhi bazoba khona, futhi noma singabasekeli Bezobuchwepheshe futhi sixazulula izinkinga eziqondile, umsebenzi wethu oyinhloko uchazwa ngegama lesibili: "ukusekelwa".
Ukwesekwa kumayelana nabantu.
***
Khumbula, sengibhale kabili ukuthi ababili banecala? Ngakho, eqinisweni, ngaphezu kwalokho, kulesi simo, bobathathu banecala. Kungani? Ngoba nje unjiniyela akayona into ngokwayo, kodwa uyingxenye yokusekelwa kwezobuchwepheshe, futhi kuwumsebenzi wethu kanye nesibopho sethu ukufundisa isisebenzi ukubhekana nezimo ezifanayo. Sizama ukufunda emaphutheni ethu futhi sisize abasebenzi bethu bawagweme.
Ingabe kungenzeka ngaso sonke isikhathi ukugwema izimo ezinjalo? Hhayi njalo. Kungakhathaliseki ukuthi i-Ignat ecatshangelwayo ingunjiniyela omuhle kangakanani, “ngakolunye uhlangothi” kungase kube khona umuntu ozokwenza konke ukuze abhebhethekise isimo.
Kepha ubuhle bokusebenza kwaVeeam Technical Support, enye yamagugu esiziqhenya ngayo ukusebenzisana. Kubaluleke kakhulu ukukhumbula: "Awuwedwa," futhi senza konke ukwenza kube njalo.
Kungenzeka yini ukufundisa indlela yokuphila nokusebenza ezimweni ezinjalo? Angakwazi.
Siyazi ukuthi kanjani, sithanda, sizilolonga - yingakho sakhe ukuqeqeshwa kwethu kwangaphakathi futhi siqhubeka nokukulungisa nokukupholisha. Eminyakeni emibili nengxenye eyedlule kusukela kulesi simo esichazwe, sisebenze ngokungathí sina ohlelweni lwethu lokuqeqesha - futhi manje sisebenzisa amacala ngenkuthalo, silingisa izimo, songa imali futhi ngaso sonke isikhathi sibuyela emaphutheni ethu futhi sihlaziye ubunkimbinkimbi bokuxhumana. .
Sikholelwa ukuthi abafana bethu manje baphuma baye ensimini sebelungiselele kakhulu noma yisiphi isimo, futhi uma kukhona okuvelayo abangakakulungeli, siseduze futhi silungele ukusiza, bese sengeza izifundo zethu ngezibonelo ezintsha.
Futhi kuyakhokha. Nasi, isibonelo, isibuyekezo esivela kwelinye lamakhasimende ethu mayelana nomsebenzi wethu:
“Sisebenze embonini ye-IT iminyaka engaphezu kwengu-20, futhi sonke siyavuma ukuthi akekho umdayisi onikeza izinga losizo lobuchwepheshe olunikezwa yiVeeam. Kuyinjabulo ukukhuluma nezisebenzi zezobuchwepheshe ze-Veeam ngoba zinolwazi futhi zixazulula izinkinga ngokushesha. Ukwesekwa akufanele neze kwehliswe. Kuyisilinganiso sokuzibophezela nempumelelo yenkampani. I-Veeam iku-#1 ukuze uthole ukwesekwa.”
“Sesihlale embonini ye-IT iminyaka engaphezu kuka-20, futhi sithi akekho omunye umdayisi ohlinzeka ngezinga losizo lwezobuchwepheshe olwenziwa yiVeeam. Kuyinjabulo ukusebenza nonjiniyela bakwa-Veeam njengoba bezazi izinto zabo futhi bekwazi ukuxazulula izinkinga ngokushesha. Ukwesekwa kobuchwepheshe akufanele neze kubukezwe phansi. Lesi isilinganiso sokuthi inkampani inomthwalo wemfanelo futhi iphumelele kangakanani. I-Veeam inokusekelwa okungcono kakhulu kwezobuchwepheshe.”
***
Noma yikuphi ukuxhumana kuyinkambu yokuhlolwa namaphutha, noma siyakufuna noma cha. Futhi umbono wami ukuthi kulungile ukwenza amaphutha; ngaphezu kwalokho, ucingo lwami luzoba: yenza amaphutha! Iphuzu akukhona ukuthi ukhubekile, kodwa ukuthi ngabe ufunde ukutshala unyawo lwakho ngokuqinile.
Ngezinye izikhathi kunzima ukuzibamba futhi ukhumbule yonke imiyalelo nezindlela zokupheka "i-gurus" yokuxhumana namakhasimende noma ozakwabo abanolwazi ababelana ngokukhululekile. Kulula kakhulu ukuzikhumbuza ngezinye izikhathi: “Ngikhuluma noMuntu.”
***
Angizenzi nginolwazi oluphakeme noma izinga elikhethekile lekhwalithi yokuxhumana namakhasimende. Uhlu lwamaphutha ami lulodwa luyokwanela incwadi egcwele.
Umgomo engizibekele wona: ukukhombisa ukuthi kungaba kanjani Ekusekelweni Kwezobuchwepheshe kanye nokuqala ingxoxo mayelana nokuthi yini engathathwa njengokwamukelekayo ezimweni ezinjalo nokuthi yini engemukelekile.
Ucabangani?
Source: www.habr.com