Izinhlolovo zocingo nokusesha ku-CRM ku-3CX CFD, i-plugin entsha ye-WP-Live Chat Support, isibuyekezo sohlelo lokusebenza lwe-Android

Emasontweni ambalwa edlule sethule izibuyekezo ezimbalwa ezithokozisayo kanye nomkhiqizo owodwa omusha. Yonke le mikhiqizo emisha nentuthuko ihambisana nenqubomgomo ye-3CX yokudala isikhungo sezingcingo seziteshi eziningi esifinyelelekayo esisekelwe ku-UC PBX.
  

Isibuyekezo se-3CX CFD - Izingxenye ze-Poll kanye Nosesho ku-CRM

Ukukhishwa kwakamuva kwe-3CX Call Flow Designer (CFD) Update 3 kuthole ingxenye entsha yeNhlolovo, evumela umsebenzisi ongenawo amakhono okuhlela ukuthi enze izinhlolovo zocingo ezizenzakalelayo. Ukuze udale inhlolovo, sebenzisa iwizadi yokumisa ingxenye ebonakalayo.

 

Kuze kube manje, ukudala izinhlolovo zefoni ku-3CX kudinga umklami ukuthi asethe izingxenye ezimbalwa ze-CFD futhi azixhumanise nekhodi ye-C#. Ngokwesicelo sabasebenzisi, sidale ingxenye Yenhlolovo eseyenziwe kakade enamakhono alandelayo:

• Ikhuluma imilayezo evamile, efana nokubingelela ngaphambi kokuqala inhlolovo kanye nesaziso uma inhlolovo isiqediwe.
• Ibuza imibuzo yezinhlobo ezahlukene: “Yebo / Cha”, “nikeza isilinganiso ukusuka ku-/ ukuya” futhi ingavele irekhode impendulo yezwi.
• Iqoqa izimpendulo zababhalisile kufayela le-CSV, ingeze ulwazi olwengeziwe uma ludingeka.

Futhi ekukhishweni okusha kwe-CFD kukhona ingxenye ethi Search in CRM (CRM Lookup). Ikuvumela ukuthi ukhiphe idatha kusistimu ye-CRM exhunywe ku-3CX. I-CRM ngokwayo ixhuma ku-3CX njengenjwayelo - ku-interface yokuphatha ye-3CX. Idatha etholwe ngenxa yesicelo idluliswa ukuze kuqhutshekwe nokucubungula ngohlelo lokusebenza lwezwi lwe-CFD.

Isibonelo esijwayelekile sokusebenzisa isakhi:

1. Uma ucingo olungenayo lwenziwa, I-ID Yomshayeli yobhalisile idluliselwa ku-CRM.
2. Uma iklayenti elinalo I-ID Yomshayeli itholwa, isicelo sithola ku-CRM inombolo yesandiso yomphathi onikezwe leli klayenti.
3. Uhlelo lokusebenza lwe-CFD luthola inombolo yokwelulwa futhi ludlulisele ucingo (kusetshenziswa ingxenye yokudlulisa) kusandiso somphathi.

Ngakho, iklayenti lihlala ligcina nomphathi walo wenkonzo. Ngaphambilini, i-CFD yayingenalo ithuluzi elinjalo elilula, futhi idinga ukusebenzisana okuyinkimbinkimbi kwezingxenye eziningana, ezahlanganiswa, futhi, ngunjiniyela oqeqeshiwe.

Siyaphinda - ukusebenzisa i-CRM Lookup, udinga kuqala ukuxhuma eyodwa lezi zinhlelo ze-CRM, futhi uma i-CRM yakho ingekho ohlwini, sebenzisa 3CX REST API.
Ukuze usebenze ne-3CX CFD v16 Update 3 udinga I-3CX V16 Isibuyekezo 3.

• Landa Umklami Wokugeleza Kocingo
• Shayela Ukugeleza Kombhalo Womklami
• Ilogi yokushintsha egcwele

I-3CX ithola i-plugin ye-WP-Live Chat yezikhungo zokuxhumana zeziteshi eziningi

Sisanda kuthenga I-WP-Live Chat Support – i-plugin yengxoxo edumile enezivakashi zesayithi enezibalo zesikhathi sangempela. Yingxoxo ebukhoma ethandwa kakhulu ye-WordPress enokulanda okungaphezu kwesigidi esisodwa kanye nokulanda kwansuku zonke okungaphezu kwe-1. Ukutholwa kobuchwepheshe be-WP-Live Chat kulandela ukukhishwa kwe-plugin yayo Ingxoxo ebukhoma ye-3CX, yethulwe nge-3CX v16. Zonke lezi zinyathelo zihloselwe ukusebenzisa isikhungo sokuxhumana seziteshi eziningi esikahle nesimisiwe ngentengo efinyeleleka kakhulu.

Ukuze uthole inkomba: I-WP-Live Chat yakhululwa ngo-2014 yinkampani yaseNingizimu Afrika i-Code Cabin, umthuthukisi wezixazululo ze-e-commerce. I-3CX izothuthukisa i-WP-Live Chat Support ngenkuthalo, futhi izotholakala mahhala futhi njengomkhiqizo ohlukile. Ngokungafani nophawu I-3CX Live Chat & TalkI-WP-Live Chat ayihlanganisi ukuxhumana okulalelwayo/kwevidiyo nabavakashi besayithi, kodwa inokuhlaziya okubanzi kwemisebenzi yomsebenzisi eku-inthanethi.

3CX Isibuyekezo se-Android Beta

I-beta yakamuva yohlelo lokusebenza lwe-Android lwe-3CX ithole ukuthuthukiswa okumbalwa okubalulekile ngokusekelwe empendulweni yakho.

Uma ifoni ihanjiswe ngaphandle kwenethiwekhi yendawo (futhi uxhumano ngekheli lasesizindeni se-inthanethi lwashintshwa lwaba uxhumano yi-FQDN), ngezinye izikhathi iphutha "lesicelo sehlulekile" lalivela lapho uzama ukushaya ucingo. Inkinga isilungisiwe.

Kanye negama lobhalisile (ezingosini zohlelo lokusebenza Lwesimo Nengxoxo), igama lesilawuli kude (esixhunywe nge-trunk ye-interstation) 3CX PBX manje siyaboniswa. Lokhu kulula uma inhlangano inabasebenzi ababili abanamagama afanayo, kodwa esebenza emahhovisi ahlukene (exhunywe kuma-3CX PBX ahlukene). Ngaphezu kwalokho, igama le-PBX manje selikhonjiswa eduze kwe-ID Yomshayeli wesisebenzi. Lokhu kukuvumela ukuthi uqonde ngokushesha ukuthi iliphi ihhovisi/PBX abakubiza ngalo.

Isixhumi esibonakalayo sokulalela ivoyisimeyili sibuyekeziwe. Manje ubona uhlu oluphelele lwemilayezo enezinketho ezitholakalayo. Khetha inketho efanele futhi umlayezo uzodlalwa kusidlali esakhelwe ngaphakathi se-Google Play Umculo.

Okunye ukuthuthukiswa kwe-3CX kwe-Android Beta:

• Kwengezwe inketho ethi "Ungaphinde ubuze" lapho unikeza uhlelo lokusebenza ukufinyelela ebhukwini lamakheli ocingo lwakho.
• Amafayela adlulisiwe alandwa kufolda enikezelwe ngokweziqondiso zokuthuthukiswa kwe-Android 10.
• Isihlungi esisha sokuxhumana esikuvumela ukuthi ubonise bonke oxhumana nabo, oxhumana nabo be-3CX kuphela, abathintwayo bedivayisi ye-Android kuphela.
• Inombolo enkulu yabahlanganyeli engqungqutheleni efunwa kakhulu ngu-3. Ezingqungqutheleni ezinenani elikhulu labahlanganyeli, sebenzisa I-Conference Scheduler.

Ungafaka uhlelo lokusebenza ngokuxhuma ku I-3CX Beta Testing Program ye-Android. Uma unezinkinga ngohlelo lokusebenza noma uneziphakamiso, shiya isibuyekezo kokukhethekile iforamu.

• Ilogi yokushintsha egcwele.

Source: www.habr.com