Izinkampani zimemezela ubuhlakani bokwenziwa kumshini wazo ozenzakalelayo, zikhuluma ngokuthi zisebenzise kanjani izinhlelo ezimbalwa ezipholile zesevisi yamakhasimende, kodwa uma sishayela usekelo lobuchwepheshe, siyaqhubeka nokuhlupheka futhi silalele amazwi ahluphekayo o-opharetha abanemibhalo ezuzwe kanzima. Ngaphezu kwalokho, cishe uqaphele ukuthi thina, ochwepheshe be-IT, sibona futhi sihlola umsebenzi wezinsiza eziningi zokusekelwa kwamakhasimende zezikhungo zesevisi, abakwa-IT, izinsizakalo zezimoto, amadeski osizo abaqhubi be-telecom, okubandakanya ukusekelwa kwenkampani esisebenza kuyo noma esisebenza kuyo. ukuphatha, ngokucijile kakhulu.
Zikhiphani? Kungani ucingo losekelo lobuchwepheshe / ukwesekwa kobuchwepheshe cishe njalo kuyithuba lokububula okunzima kanye nohlobo oluthile lwesidingo esiphelile? Kukhona esikwaziyo ngezizathu.
Amaphupho osekelo lwezobuchwepheshe kusukela ebuntwaneni bethu
Sekela Izinkinga okungenzeka unazo
Abasebenzi abangasebenzi
Abasebenzi abangenamakhono, uma uthi nhlá, bayimbangela eyinhloko yezinkinga ngokusekelwa kobuchwepheshe. Akwamukelekile uma ulindele isixazululo senkinga yakho noma okungenani ukuqondisa kabusha okulungile kuchwepheshe, kodwa uthola ukunganakwa okuphelele kwengqikithi yenkinga kanye nokukhangisa okuncane okuzoqala. Kodwa-ke, ungajahi ukusola ochwepheshe bokusekela - njengomthetho, umsuka wale nkinga ujule kakhulu.
Ukukhethwa kwabasebenzi abangenazo iziqu kuyiphutha lokuqala lezinkampani. Kuyacaca ukuthi uma ungeyena umthengisi we-DevOps onokunikezwa okuhloniphekile kubafakizicelo, abaphathi besistimu abaqeqeshwe kakhulu kanye nonjiniyela ngeke beze kuwe. Kodwa ukuqasha "abafundi bonyaka wokuqala nowesi-1 ngesikhathi sabo samahhala" kugcwele. Lena ilotho: ungathatha inhloko yakho yesikhathi esizayo yokwesekwa noma ngisho nomthuthukisi oyinhloko, noma ungathatha isitudiyo, ongenandaba ngisho nokufunda - sonke isikhathi simahhala. Njengomthetho, laba bafana abanalo amakhono okuxhumana athuthukile, abanalo isifiso sokufunda (futhi umsekeli uhlala efunda kanye nekhono lokuchazela omunye, okungenzeka kuphela uma wena ngokwakho uqonda ngokuzethemba). Ngakho-ke, lapho ukhetha ama-candidate, akufanele uqondiswe isimiso sokungabizi kwesisebenzi noma isifiso sakhe sokuza kuwe, kodwa ngamamethrikhi anenhloso kanye nekhono lokuxazulula izinkinga ezilula zokusekela ekusebenzeni.
Abasebenzi abangenalwazi bayinkinga enkulu ezinkampanini eziningi, kungakhathalekile usayizi noma imboni. Uma sikhuluma ngeziphukuphuku, sisho abangafundile, abangafundile futhi, okubaluleke kakhulu, abangafuni ukushintsha okuthile ngeziqu zabo futhi bafunde. Pho kungani izinkampani zihlangana nalaba bafana ngokuphindaphindiwe? Kulula: kaningi, hhayi labo abakwaziyo futhi abakwaziyo, kodwa labo abashibhile, "futhi sizokufundisa lapho," baqashelwa ukwesekwa. Leli iphutha elibucayi eliholela ekushintsheni kwabasebenzi (“hhayi okwami”, “oh, indlela enibabi ngayo nonke”, “ukufunda kubaluleke kakhulu”), kube namaphutha emsebenzini (“angikakafundi”, “kahle. , ngisafunda, kodwa ngenxa yokuthi kufanele ngenze lolo hlobo lwemali ukuze ngikulimaze!”), emizamweni engenamsebenzi yokufundisa (“yini isihogo, ukukhuluma namakhasimende, angiqedanga ukuphatha lokhu, ngifuna ukuba umfundisi umholi").
Kusobala futhi kunzima ukusebenzisa iseluleko, kodwa zama ukusebenza nabasebenzi esigabeni sokuqasha. Ungabahluphi ngemibuzo mayelana nokuthi bazibona bekuphi eminyakeni emihlanu, khuluma nephuzu:
- babuze ukuthi ikhwalithi yesevisi yamakhasimende isho ukuthini kubo;
- nikeza izimo ezinobuqili zezingxoxo namakhasimende futhi ubuze ukuthi azosabela kanjani;
- babuze ukuthi bacabanga ukuthi ibhizinisi lakho limayelana nani nokuthi amakhasimende afunani.
Lezi zingxenye ezintathu ezilula nezithembekile zenhlolokhono zizokunikeza umbono wokuthi obani abantu obaqashayo kolayini abaphambili nokuthi baziveza kanjani ngaphakathi kwebhizinisi lakho.
Ukuntula ukuqeqeshwa
Ukuntula ukuqeqeshwa kungenye inkinga. Yebo, enkampanini lapho kukhona ukwesekwa kwezobuchwepheshe (kahle, noma noma iyiphi insizakalo yamakhasimende), ukuqeqeshwa okusemthethweni kuhlale kwenziwa: endaweni ethile kuyisifundo somshayi omncane, endaweni ethile inkulumo amahora ambalwa, endaweni ethile umphathi oqinile. osakaza ngokudelela imizuzu engu-15 mayelana neqiniso lokuthi inkampani kufanele ibizwe nge-Astroservice Technologies Group Elelsey Company kuphela, futhi igama leklayenti kufanele lishiwo okungenani izikhathi ezingu-7 engxoxweni, okunye akubalulekile kangako. Lokhu, kunjalo, akukhona konke lokho. Kunezinqubo ezimbalwa ezingcono kakhulu zokuqeqesha ideski losizo/ideski lensizakalo, okungahlukaniswa phakathi kwazo ezitholakala emhlabeni wonke.
- Inketho ephelele. Ngemva kokuqasha iqembu lochwepheshe, bonke abasekeli abangu-2-3 banikezwa umeluleki phakathi kwabasebenzi abanokuhlangenwe nakho oqhuba ukuqeqeshwa okuningiliziwe kwedeski futhi ngokushesha ahlanganise ulwazi ekusebenzeni. Ngakho-ke ulwazi luhlanganiswa ngokushesha ngangokunokwenzeka futhi kungenzeka ukugwema ukungezwani.
- Inketho eyamukelekayo. Ukuqeqeshwa kwekilasi kwenziwa ngokuvakasha okuningana, futhi uchwepheshe ophezulu uphendula kuphela imibuzo ephakamayo futhi ngezikhathi ezithile ehlaziya izingcingo / izincwadi / izingxoxo nabasanda kuhlanganyela ngemva kweqiniso. Kulesi simo, amathuba okuthi oqalayo amoshe ayanda.
- Inketho "Awu, okungenani okuthile." Njengasezimweni ezimbili ezedlule, unesisekelo solwazi esiqukethe amacala nezinkinga ezijwayelekile (kahle, noma ufinyelela amathikithi amadala) futhi isisebenzi esisha sihlaziya izimo sisodwa amasonto ambalwa, bese sidlula into efana nale. ukuhlolwa. Yiqiniso, kukhona okuzohlala ekhanda lakho, kodwa umphumela ufana nokufunda incwadi kaStroustrup ngaphandle kwekhompyutha ne-IDE phambi kwekhala lakho kanye nokuhlolwa ephepheni. Yingakho-ke ujunior ebona umdidiyeli futhi uyamesaba. Ngakho-ke lapha - ihedisethi yocingo noma incwadi izokwethula u-opharetha we-novice ekuthumeni.
Noma ngabe yinkampani enkulu kangakanani, ukwesekwa kwezobuchwepheshe kuzohlala kungumnyango onenzuzo ephezulu kakhulu. Ngakho-ke, ukukhethwa nokuqeqeshwa kufanele kuqale kubekwe endaweni yobuchwepheshe, ngaphandle kwalokho konke kuzoba kubi nakakhulu.
Imibhalo engapheli futhi eyisicefe
Isamba "sokubhala" singesinye isihlava sokusekelwa kwezobuchwepheshe, futhi, ngokuvamile, sanoma iyiphi isevisi yamakhasimende. Inkulumo yochwepheshe ngezinye izikhathi ibhalwe kangangokuthi ngisho nathi, bantu be-IT, sisola ukuthi kunerobhothi elinobuhlakani obungaqediwe ngakolunye uhlangothi. Yebo, amathiphu athile ezimo ezihlukene ayinto edingeka ngokushesha, kodwa ukuxhumana kufanele kwenzeke ngolimi lwesintu. Qhathanisa izingxoxo ezimbili.
1.
- Sawubona. Siyakwamukela kusevisi yosekelo ye-Astroservice Technologies Group Eelsy Company. Siyasamukela isicelo sakho. Yini inkinga yakho?
- Sawubona. Angikwazi ukungena kuphaneli yomqondisi kusayithi lakho ukuze ngiqedele ukuthenga. Ibhala ukuthi ukungena ngemvume akukho.
Sijabula kakhulu ukuzwa kuwe futhi sikulungele ukuphendula imibuzo yakho. Phendula umbuzo, ubhalise nini kusayithi lethu?
- Cishe eminyakeni emithathu edlule. Izolo kuhambe kahle.
- Siyabonga ngempendulo enemininingwane. Kuyini ukungena kwakho?
- hellboy.
- Siyabonga ngempendulo enemininingwane. <…>
2.
- Sawubona, inkampani ye-Astroservice, igama lami nginguVasily. Ngingakusiza kanjani?
- Sawubona. Angikwazi ukungena kuphaneli yomqondisi kusayithi lakho ukuze ngiqedele ukuthenga. Ibhala ukuthi ukungena ngemvume akukho.
- Ubhalise nini kusayithi lethu? Isinesikhathi esingakanani le nkinga?
- Cishe eminyakeni emithathu edlule. Izolo kuhambe kahle.
- Kuyini ukungena kwakho?
- hellboy.
“Yebo, ake sibheke manje. Ngibheka ukungena kwakho, yebo, uphelelwe yisikhathi ... <...>
Ukucaciswa okwengeziwe, ukucasuka okuncane namagama, ngemuva kwalokho isihloko sengxoxo sesivele sifiphele. Ngendlela, lokhu kuyasebenza nasekuthengisweni.
Ukudluliselwa kochwepheshe ngezinye izikhathi kuyisinyathelo esidingekayo futhi esilungile - kungcono kakhulu ukulinda iminithi ukuze uthole impendulo evela kuchwepheshe okhethekile kunokuzama ukuzuza okuthile emgqeni wokuqala. Kodwa-ke, lapho iketanga lithola izixhumanisi eziningana, ngasinye esidinga ukuphinda lonke ulwazi mayelana nenkinga, ngifuna ukuyeka ukuxhumana futhi ngiye ku-Google. Futhi uma kwenzeka isikhalazo esiphuthumayo ebhange noma, isibonelo, umtholampilo, ukuqondisa kabusha okunjalo ngezincazelo kufanelekile, khona-ke esimweni sesixazululo esibhaliwe sodaba ngeposi, ingxoxo noma isithunywa esisheshayo, lokhu okungenani kungcolile. .
Ulwazi olumayelana nenkinga yeklayenti kufanele luqoshwe ngokushesha futhi ngokunembile futhi lugcinwe ukuze ludluliselwe kumculi ngaphandle kokuphoqelela iklayenti ukuthi liphinde lisho okweshumi ukuthi ukushisisa kwangaphansi kwalo kwenza kanjani “pshsh, then crack-crack, then trrrr and shibanul wow, like for sure ngoba ikati- I did pick up the corner and confused it with a tray. Lokhu kungenziwa nganoma iyiphi indlela, isibonelo, engxoxweni ehlukile, njengenothi eliya ekhadini ohlelweni lwe-CRM, noma ngokuqondile ethikithini elingaphakathi kwedeski losizo. Nansi indlela esetshenziswa ngayo ku kunencazelo yomsebenzi ovela kuklayenti, opharetha angacacisa ulwazi, acele izithombe-skrini namafayela, abese edlulisela umsebenzi kosebenza naye onekhono kulolu daba. Ngesikhathi esifanayo, iklayenti ngokwayo ku-portal yeklayenti izobona ukuthi ubani futhi kusiphi isigaba esenza umsebenzi wakhe. Futhi kusukela version , esevele itholakala, imilayezo yangaphakathi ivele ohlelweni - opharetha bangaxoxa ngomsebenzi phakathi kwabo, futhi iklayenti ngeke ibone lawo mazwana angadingi ukuwabona.
Umlayezo wangaphakathi kusixhumi esibonakalayo umakwe ngesithonjana esikhethekile. Iklayenti aliyiboni.
Usekelo oluthengisayo, olungasekeli
Ukuthengisa kusekelo lobuchwepheshe noma ideski losizo kungenye ingxenye yamandla obumnyama ekusekeleni kwakho. Siyazi ukuthi ezinsizeni zokusekela zezinkampani eziningi, kuhlanganise nabaqhubi be-telecom, umsekeli unesibopho sokunikeza izinsizakalo ezengeziwe futhi unohlelo lokuthengisa oluthinta ngokuqondile inani lamabhonasi. Futhi kubi, ngoba. kuthatha isikhathi, kudala umbono wokuthi uyamuncwa futhi ulwela njalo ukwenza imali kwiklayenti. Ngenxa yalokho, ukuhlolwa komsebenzi wesisebenzisi kuyehla futhi ukwethembeka kwehla kakhulu. Damn it, nginovalo, i-inthanethi yami yeselula ayixhunyiwe lapho iphakethe likhokhelwa, ngemuva kwemizuzu eyi-10 isethulo sami engqungqutheleni, futhi nginesihloko esithi “Sikuphathele izindaba ezinhle: ungaxhuma iphakethe le-inthanethi elingu-5 GB kuphela ruble 150. Ungathanda ukujoyina khona manje?" Yebo, yebo, xazulula inkinga yami njengamanje, futhi uvumele abantu abathengisa ukuthi benze ucingo oluhlukile. Ngaphezu kwalokho, ukunikezwa kwezinsizakalo kuvame ukungacabangi ngokuphelele: iphakethe elifanayo le-150 linikezwa umuntu one-anlim futhi umthamo wethrafikhi yeselula esetshenziswa ngenyanga ungaphezulu kuka-30 GB.
Kuneseluleko esisodwa kuphela lapha: ithi “cha” ekuthengisweni edeskini losizo uma uhlobene nosizo lokusebenza: ukuxhumana, amagajethi, ukusekelwa kwezixazululo ze-B2B (ukubamba, i-CMS, i-CRM, njll.). Futhi zama ukuxhuma ekuthengisweni ngokwemvelo uma uyisevisi enensayo. Isibonelo, lapho uthintana nesitolo samakha ukuze ucacise ukutholakala komkhiqizo noma amahora okuvula, kwamukeleka impela ukukhuluma ngomkhiqizo omusha wohlobo olufanayo noma wengeze: “Sisebenza kusuka ku-10 kuye ku-22, woza, ulindile. izaphulelo ezifika ku-70% no-2 ngentengo ka-1 kukho konke ukunakekelwa. "
IVR: umngane noma isitha?
Ibhulokhi elandelayo yezinkinga ihlanganisa isikhali esinamandla esingaba umshini wokuphatha amakhasimende osebenza kahle kakhulu, noma singabulala zonke izinhloso zesevisi yakho. Sikhuluma nge-IVR (futhi ngesikhathi esifanayo ngenzalo yayo - i-chat bots). I-IVR iyithuluzi elihle lokunciphisa umthwalo edeskini losizo: ungakwazi “ukugcina iklayenti limatasa” ngaphambi kokuba u-opharetha aphendule futhi umyise kuchwepheshe ofanele. Futhi, i-IVR kufanele ibe umzila, hhayi ithuluzi lokuthengisa ezindaweni ezibalwe ngenhla. I-IVR yonga isikhathi sakho kokubili iklayenti kanye nomsebenzisi ngokuhlonza inkinga nokubeka phambili ucingo.
Ngendlela, isipho sokubuyela emuva kuhle uma iklayenti ingafuni ukulalela imenyu yezwi noma ukuxhumana ne-bot. "Uma ungenaso isikhathi sokulinda impendulo yomsebenzisi, vala ucingo sizokufonela futhi kungakapheli imizuzu emi-5."
Ukungazi lutho komkhiqizo
Kukhona i-anecdote enjalo: "Umphathi wesitolo uthi kubathengisi: - Uxolo, kodwa kubonakala kimi ukuthi ibinzana" zonke izinhlobo ze-crap "alibonakali ngokugcwele uhla lwethu lonke." Futhi ifaneleka kakhulu ukuchaza umsebenzi wenkonzo yokusekela, abasebenzi bayo abangaba nenqwaba yamaphepha okukopela phambi kwamehlo abo, kodwa ngesikhathi esifanayo bengenalo nhlobo ulwazi lomkhiqizo noma isevisi yenkampani, ingasaphathwa eyokuqhathanisa umkhiqizo. kanye nokulindelwe yikhasimende kuyo. Okuhlangenwe nakho kubonisa ukuthi alikho ikhasimende elikhungathekile ukwedlula leli owazi kabanzi ngomkhiqizo noma isevisi yenkampani yakho kunomuntu ozama ukusiza ngakolunye uhlangothi lwengxoxo, ikholi, i-imeyili.
Iseluleko silula ngangokunokwenzeka: noma yisiphi isisebenzi esisekelayo kufanele sijwayelane nazo zonke izici zemikhiqizo noma amasevisi enkampani, kanye nenhlanganisela engcono kakhulu yemikhiqizo namasevisi ohlobo ngalunye lwekhasimende. Kuphela ngale ndlela ngeke nje uphendule umbuzo weklayenti, kodwa uphendule ohlelweni lwakhe lwenani, ukuqonda ukuthi kungani futhi kungani esebenzisa lo mkhiqizo. Lena inketho ekahle futhi engenakwenzeka, ngoba kulokhu ochwepheshe kufanele basebenze ekusekelweni kwezobuchwepheshe, kodwa ukulwela lokho kungakhuphula izinga lenkonzo. Futhi njengoba besho, iklayenti elinelisekile kancane kancane liphenduka i-ejenti yethu futhi liqala ukuheha amakhasimende amasha. Ngakho-ke, umsebenzi onekhono wokusekelwa kwezobuchwepheshe ngumzabalazo wokwethembeka, othinta ngokungaqondile ukwanda kokuthengisa, ngisho nangaphandle kokuthengisa noma yini.
Kanjani lo msebenziIsibonelo, uthengisa izinsiza ze-IT. Uneklayenti elisebenzelayo elinakho konke okuhloselwe ukuthengisa futhi abafana balo abawaphakamisi amakhanda abo ngocingo kanye ne-CRM, futhi kukhona iklayenti elithengisa umkhiqizo ngokumaketha, futhi abathengisi balo bavele bangenzi lutho. Zombili zinengqalasizinda efanayo: CRM, 1C, website, 12 imisebenzi ngayinye. Futhi nansi inhlekelele - inethiwekhi yehla kumakhasimende, futhi udinga ukunikeza impendulo eyinhloko ukuze wenze uhlobo oluthile lokuhlaziya ukude futhi wenze isinqumo sokushiya. Kumele uqonde ukuthi kunokwethuka kuwo womabili amahhovisi.
Impendulo ejwayelekile: "Sizokuthola. Manje sizobheka ukude futhi, uma kunesidingo, sizofika. ” // Ukungabi nabuntu, ngaphandle komabi, nesiqalo esingapheli somsebenzi kanye nenkambo yenqubo.
Impendulo enhle yenkampani 1: “Nginayo inkinga yakho. Ngiyazi ukuthi kubaluleke kangakanani ukuthi uhlale ushayela futhi usebenze ku-CRM. UVasily useqalile ukulungisa inkinga. Ungabona ukuqhubeka komsebenzi ethikithini. // Ubuhlungu beklayenti bayamukelwa, kukhona igama lomdlali nomphathi, kubonakala ukuphuthuma, kucace ukuthi kufanele kulandelwe kuphi inqubo.
Impendulo enhle yeNkampani yesi-2: “Unayo inkinga yakho. Ngazise uma bekukhona ama-imeyili, uma kukhona okudinga ukubuyiselwa. Umsebenzi wabelwe uVasily. Ungabona ukuqhubeka komsebenzi ethikithini. // Ubuhlungu beklayenti bayamukelwa, ukunakekelwa kuboniswa, kukhona igama lomdlali. Nokho, leli gama alichazwanga, ngoba. iklayenti inokuphuthuma okuphansi kuno-1.
Leli ideski losizo elikahle , kusixhumi esibonakalayo lapho iklayenti libona ukuqhubeka komsebenzi, abantu abanomthwalo wemfanelo, ukuphawula, njll. - umuzwa ophelele wokulawula uhlelo lokusebenza kanye nokuziphatha okuzolile kwamakhasimende angeke akudonse ngezingcingo nezinhlamvu ezinemibuzo efana nokuthi "Awu, nini?"
Lapha kufanelekile ukusho ukunganaki, okungadala umbono wokungazi lutho komkhiqizo. Ukunganaki isigaba esikhethekile samaphutha osekelo lobuchwepheshe. Kungaba ngenxa yakho kokubili ukuntuleka kolwazi nokukhathala, ngoba umsebenzi enkonzweni yokweseka cishe uhlale ungumthwalo onzima, ngezinye izikhathi ngaphandle kweshejuli eyamukelekile kakhulu ngokomzimba. Ngakho-ke, umuntu osekelayo uvame ukudida igama, umkhiqizo, umbuzo ngokwawo ocingweni. Isimo siba sibi nakakhulu ukuthi isisebenzi sibona iphutha, kodwa namanje singawucacisi umbuzo noma siphendule umbuzo ongalungile. Yiqiniso, lokhu kuzoholela ezinkingeni ngeklayenti, ngoba uzohlala enganelisekile ngomsebenzi.
Ingabe likhona ikhambi lezinkinga?
Ukuzenzakalela okungafundile komnyango wesevisi kuholela ezinkingeni ngensizakalo, okungukuthi, empeleni, kungenza amakhasimende akho abe amakhasimende ezimbangi zakho. Isikhalazo ngasinye ekusekelweni kwezobuchwepheshe (noma ukusekela nje) kuwuhlobo lwesixwayiso esivela kumsebenzisi, okudingeka usiphendule ngokucacile, ngokushesha nangokufanele. Uma ungaphenduli, isikhalazo sizoshicilelwa ezinkundleni zokuxhumana, ekubuyekezweni nakwezinye izindawo lapho kuzodingeka ulwele isithunzi sakho futhi ufakazele ukuthi awulona ikamela.
Amakhasimende anganelisekile anomunye umphumela ongemuhle: amakhasimende anganelisekile ngokungapheli angaholela ekuhambeni kwanoma yisiphi isisebenzi, okuhlanganisa onjiniyela, onjiniyela, abahloli, njll. Futhi lokhu ukuqashwa okusha nemali entsha. Ngakho-ke, udinga ukwenza konke ukwenza umsebenzi wesevisi yokusekela ube yisigaba sokuqala - ngisho noma kuyiqembu labafundi abangenalwazi.
Yenza imanuwali yesevisi yamakhasimende. Kungakhathaliseki ukuthi lokhu kube omunye umthethonqubo osemthethweni, kufanele kube idokhumenti ephelele, eqondakalayo ebhalwe ngolimi lwesintu, lapho udinga ukubonisa khona imisebenzi eyinhloko yabasebenzi, imisebenzi yesibili yabasebenzi (izindawo lapho bangathatha khona umthwalo wemfanelo), imizila izingcingo ngaphakathi kwezinkampani, izinqubo zokufaka isicelo, incazelo yesoftware esetshenzisiwe, amacala ezicelo ajwayelekile, isitayela sokuxhumana, njll. (isethi egcwele incike ebhizinisini).
Khetha ubuchwepheshe bokuhlela ideski losizo. Asikho isidingo sokukhathazeka nokubiyela izinhlelo eziyinkimbinkimbi ezisekelwe ku-Jira, CRM noma izinhlelo ze-ITSM, thola isofthiwe ehlukene yabasekeli abazokhululeka ngayo ukusebenza (umqondo wokunethezeka lapha uhlanganisa isivinini, ubulula kanye nokuqondisisa kokusebenza kahle ezingeni elithi "hlala phansi." futhi usebenze ngemizuzu emi-5 "). Yini enhle ngokusebenzisa uhlelo olunjalo?
- Iklayenti lingakwazi ukulawula inqubo ehlotshaniswa nesicelo sakhe: hamba ku-akhawunti yakhe yomuntu siqu futhi ubone isimo somsebenzi, umenzi, izicelo, ukuphawula, ngokuzikhethela - izindleko zomsebenzi, uma zikhokhwa. Lokhu konga isikhathi futhi kuvumela iklayenti ukuthi lehlise umoya.
Lena yindlela isicelo esinohlu lwemibuzo olwenziwe ngendlela oyifisayo esingabukeka ngayo - lonke ulwazi lukhonjiswe ezinkambini ezidingekayo, kuhlanganisa nalezo ezidingekayo. Isixhumi esibonakalayo
Amarekhodi abonakalayo futhi angabonakali kuklayenti (odale isicelo). Isixhumi esibonakalayo
- Uhlelo lwe-Helpdesk luwuhlelo ongadingi ukukhuluma nalo, futhi lokhu kunezinzuzo ezibalulekile: ungakwazi ukusho inkinga ngokuningiliziwe nangobuchule, ngaphandle kokudideka noma ukuxhamazela; uhlu lwemibuzo ngokwalo likuvumela ukuthi ukhumbule yonke imininingwane ebalulekile; ungakwazi ukuxazulula izinkinga lapho kungenangqondo ukukhuluma, njll.
- Umsebenzi ngamunye ubona wonke umsebenzi futhi akakhohlwa nganoma yini.
- Uhlelo lwe-Helpdesk lenza ukuxhumana kube okomuntu siqu ngangokunokwenzeka, futhi namuhla kuyisici esibalulekile emqhudelwaneni ongasho amanani. Noma ubani ongumngane weklayenti uneholo 😉
Ubuchwepheshe ngokwabo abuqinisekisi isevisi ephelele, kodwa buthuthukisa kakhulu isivinini kanye nekhwalithi yomsebenzi wokusekela/wesevisi.
Kala! Mhlawumbe iphutha elikhulu olenzayo uma usebenza nedeski losizo ukungakali imiphumela yomsebenzi wakho. Lona omunye weminyango elinganiseka kakhulu enamamethrikhi asobala: inombolo yamathikithi, izindleko zomsebenzi kumathikithi, ukwaneliseka kwamakhasimende, nokunye. Izinkomba zokulinganisa - ikhono lokuhlola umsebenzi, ukuklomelisa, ukusebenzisa uhlelo lwezinto ezibonakalayo nezingezona izinto ezibonakalayo, okusho ukwenza ubudlelwano besikhathi eside nonjiniyela benkonzo nabasebenzi abasekelayo. Kungalesi sizathu senze ukuthi sisebenzise isistimu yesikhathi kudeskithophu yethu yosizo .
Sikwenza kanjaniВ ungakwazi ukucabangela izindleko zokusebenza zabaqhubi bakho nabanye ochwepheshe, futhi wenze imali ngokusebenzisa isihlukanisi sezigaba zomsebenzi (uhlu lwamanani ezinsizakalo). Uhlelo lukuvumela ukuthi ucabangele kokubili umsebenzi okhokhelwayo nomahhala, ngokwemali namahora ajwayelekile.
Ngosizo lombiko wezindleko zabasebenzi, ngemuva kwesikhathi sokubika (isonto, inyanga, ...), idatha efingqiwe ngezindleko zabasebenzi iqoqwa, ngesisekelo lapho kungenzeka khona ukukhipha ama-invoyisi okukhokha futhi ahlaziye ngokwemibandela amaklayenti, opharetha kanye nezikhathi.
Iphaneli Yomzamo Wokusungulwa ku-ZEDline Support
Kodwa-ke, akukho lutho olubi kakhulu kunalokho lapho inkampani ingenakho ukusekelwa kwezobuchwepheshe / kwesevisi. Izinkampani eziningi zinohlelo olumile, olunomthetho wokusebenza namakhasimende, azinaki ukunakekela kanye nesevisi. Ngaphezu kwalokho, ngisho nezinkampani zesevisi ziyakwazi ukugcina amakhasimende esezingeni eliphansi kakhulu: ngemisebenzi ekhohliwe, hhayi ngesikhathi, nezicelo ezilahlekile. Bangane, unyaka ka-2020 uyasondela, amakhasimende akho akhathele ukumaketha nokuthengisa, kunzima ukuwamangaza nokubaheha, kepha kubiza kakhulu futhi kunzima kakhulu ukuwagcina. Isevisi yokusekela, ukwesekwa, usizo, noma ngabe kuthiwani, lokhu kuyisiqiniseko esisha senkampani esifisweni sayo sokulwela ukwethembeka kwamakhasimende. Ngakho-ke masinake abasekeli, sizenzele futhi senze umsebenzi wabo ube lula ukuze amakhasimende aneliseke futhi ajwayelekile, futhi ibhizinisi lakho liphokophelele ukuphakama okusha!
Source: www.habr.com