Lezi izinto ezizokusiza uqonde izitayela namathuluzi e-ITSM.
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. I-habrapost yethu, esiyibhale esikhathini esingengakanani edlule (ngemuva kwekhefu elifushane lokushicilelwa kubhulogi yethu ku-Habr). Sikhuluma ngezixazululo ezisekela izinhlelo ezifana nama-chatbots; mayelana ne-automation yentuthuko, ukuphepha kolwazi kanye namathuluzi we-ITSM wamafu. Lokhu kwaziswa kuzokusiza ukuthi ungene ngokushesha esihlokweni futhi uhlanganise izindawo ezibalulekile ochwepheshe be-ITSM ababhekana nazo.
. Izixazululo ze-ITSM ziyizinhlelo eziguquguqukayo ezihlanganiswe nezinkundla zabasebenzisi ezidumile. Kodwa abaholi balesi sigaba kuphela abangafinyelela leli zinga lokulula. Yilokhu esizokhuluma ngakho - amandla e-ServiceNow ahlukanisa le nkundla enanini labaqhudelana nabo.
. Siyakutshela ukuthi i-ServiceNow isebenza kanjani "nemininingwane egciniwe eyizinkulungwane ezingama-85 emhlabeni jikelele." Uzofunda ukuthi kungani i-ServiceNow isebenzisa i-MariaDB, ukuthi iyini i-architecture ye-multi-instance, nokuthi yiziphi izinkinga nobunzima obufihliwe okuhlangatshezwana nazo ekuthuthukisweni komkhiqizo. Ngaphezu kwalokho, ake sikhulume ngezinhlelo zesikhathi esizayo ezabiwe ngochwepheshe be-ServiceNow.
. Kubhulogi yethu kuwebhusayithi ye-IT Guild, sibhala okuningi mayelana nendlela yokuqonda imigomo namathuluzi emkhakheni wokuphatha i-IT nezinqubo zebhizinisi. Kulesi sihloko, sichaza ngamagama alula ukuthi iyini ingqikithi yokuphathwa kwempahla ye-IT - yini efakwe kumqondo "wezimpahla", ukuthi ukuhlolwa kwe-IT kwenziwa kanjani, yimiphi imithetho nezincomo eziyisisekelo ezisebenza lapha. Lena enye impahla esheshayo yokutshuza.
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. Sixoxa ngesimo ngezixazululo ezikhona futhi, ngamagama alula, sikhuluma ngezinzuzo zezinhlelo zamafu uma ziqhathaniswa nazo. Sikhuluma ngemibandela efana nokusebenza, isikhathi sokuqalisa, izindleko zokusebenza, ukulungela ukukala, ukwethembeka kanye nokusebenziseka kalula.
. I-habrapost yethu elandelayo, lapho sichaza khona ukuthi yiziphi izindawo ze-IT Operations Management ezibhekene nazo; lokho elikunikeza izinkampani ekusebenzeni - sinikeza amacala ezokuxhumana, abezindaba kanye nezinhlangano zesevisi. Ngendlela, kubhulogi kuwebhusayithi ye-IT Guild esikhulume ngayo ngosizo lwe ΠΈ ngosizo lwe .
. Siyaqhubeka nokukhuluma ngamakhono e-ServiceNow, kodwa kulokhu sibuyela kubhulogi yethu ku-HabrΓ©. Kokuqukethwe sikhuluma ngemisebenzi emkhakheni wezokuphepha kolwazi kanye nemisebenzi ehambisanayo yesikhulumi: ukusebenza ngezehlakalo, I-Vulnerability Response kanye ne-Treat Intelligence. Sinikeza izibonelo zezinkampani esezivele zisebenzise Imisebenzi Yokuvikela, futhi sicabangele amamojula olwazi olwengeziwe okuvikela ahlinzekwa umthengisi.
. UPaul Hardy, oyiChief Innovation Officer kwaServiceNow, uthi:" Siqondiswa yilo mbono, silungiselele izinto ezimbili zokubuyekeza - mayelana futhi ngesihloko . Injongo yesibili iwukusiza ukuqonda ukuphathwa kwesevisi (ingxenye ye-ServiceNow suite yezinhlelo zokusebenza zokuphathwa kwesevisi) namamojula afana nomzila ohlakaniphile, ubuhlakani be-ejenti, isiteshi se-omni kanye nengosi yokuzisiza.
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. Kulesi sihloko, sizame ukuqoqa amaphutha avame kakhulu lapho sisebenzisa isevisi Yedeskithophu Yesevisi. Sithemba ukuthi okuhlangenwe nakho kwalabo "abashaye ama-bumps" kuzosiza ukugwema kokubili izinkinga ze-banal neziqedwa kalula nezinkinga ezimbi kakhulu. Siyakutshela ukuthi kungani ukuqaliswa okukodwa kungelona iqhinga elingcono kakhulu; sixoxa βngempi nabasebenzi,β ukusatshalaliswa komsebenzi negunya. Kulelo nalelo phuzu sinikeza izincomo eziklanyelwe ukukhulisa ukusebenza kahle kokusetshenziswa kwe-Service Desk.
. Lokhu kungenye yezinto ezithandwa kakhulu kubhulogi yethu ku-HabrΓ©. Lapha, njengakuzinto ezingenhla, sihlaziya izindlela ezihlulekile zokusebenzisa izindlela zokuthuthukisa eziguquguqukayo. Sichaza ukuthi kungani i-Agile "ingasebenzi" ngenxa yezinkinga zokuxhumana, ukusatshalaliswa kwezindima eqenjini kanye nezinguquko endleleni evamile yokuhlola ukusebenza kwezinqubo zomsebenzi. Ngaphezu kwalokho, sizama ukukhombisa ukuthi into esemqoka kunoma iyiphi iphrojekthi abantu, hhayi uhlobo oluthile lwendlela ye-hype wonke umuntu akhuluma ngayo.
Ezinye izindawo zokuhlala e- HabrΓ©:
Source: www.habr.com