“I-automation eyeqisayo ibe yiphutha.
Ukunemba - iphutha lami.
Abantu ababalulekile."
U-Elon Musk
Lesi sihloko singase sizwakale njengezinyosi ngokumelene noju. Kuyamangaza ngempela: besinebhizinisi elizenzakalelayo iminyaka engu-19 futhi kungazelelwe ku-Habré simemezela ngokugcwele ukuthi ukuzenzekelayo kuyingozi. Kodwa lokhu uma uthi nhlá. Okuningi kubi kukho konke: imithi, ezemidlalo, ukudla okunomsoco, ukuphepha, ukugembula, njll. Okuzenzakalelayo nakho kuyahlukile. Izitayela zanamuhla ezibheke ekwandiseni i-automation yakho konke okungenzeka zingabangela umonakalo omkhulu kunoma yiliphi ibhizinisi, hhayi nje imboni enkulu. I-Hyper automation iyingozi entsha ezinkampanini. Ake sixoxe ngokuthi kungani.
Kwakubonakala sengathi...
I-Automation iyamangalisa
I-Automation yeza kithi ngendlela esiyazi ngayo, ngokusebenzisa ihlathi lezinguquko ezintathu zesayensi nezobuchwepheshe, futhi zaba umphumela wesine. Unyaka nonyaka, wakhulula izandla namakhanda abantu, wasiza, washintsha izinga lomsebenzi kanye nezinga lempilo.
- Izinga lentuthuko nemikhiqizo liyakhula - i-automation ihlinzeka ngendlela yokukhiqiza enembile, ecwengisiswe kakhulu kaninginingi, isici somuntu siyasuswa lapho kudingeka khona ukunemba okuphezulu.
- Ukuhlela okucacile - nge-automation, ungasetha amavolumu okukhiqiza kusengaphambili, usethe uhlelo futhi, uma izinsiza zikhona, zifeze ngesikhathi.
- Ukwenyuka kokukhiqiza uma kuqhathaniswa nokwehla kwamandla okusebenza kancane kancane kuholela ekwehleni kwezindleko zokukhiqiza futhi kwenza ikhwalithi ifinyeleleke.
- Umsebenzi usuphephe kakhulu - ezindaweni eziyingozi kakhulu, abantu bashintshwa yi-automation, ubuchwepheshe buvikela impilo nokuphila ekukhiqizeni.
- Emahhovisi, ukuzenzela kukhulula abaphathi emisebenzini evamile, kuqondise izinqubo futhi kubasize ukuba banake kakhulu umsebenzi wokudala, wokuqonda. Kulokhu kukhona i-CRM, i-ERP, i-BPMS, i-PM kanye nayo yonke i-zoo yezinhlelo ezizenzakalelayo zebhizinisi.
Kwakungekho ukukhuluma nganoma iyiphi ingozi engase ibe khona!
U-Tesla ukhulume ngale nkinga ngokuzwakalayo
Isihloko se-hyper automation sasixoxiwe ngaphambili, kodwa sangena esigabeni esisebenzayo senkulumo lapho uTesla ehlushwa i-fiasco yezezimali ngokwethulwa kwemoto ye-Tesla Model 3.
Ukuhlanganiswa kwezimoto bekuzenzakalelayo futhi amarobhothi bekulindeleke ukuthi axazulule zonke izinkinga. Kodwa empeleni, yonke into yaba yinkimbinkimbi - ngesinye isikhathi, ngenxa yokuncika kwabahlanganisi be-robotic, inkampani ayikwazanga ukwandisa umthamo wokukhiqiza. Isistimu yebhande lokuthutha ibonakale iyinkimbinkimbi ngendlela engafanele, futhi ifektri yaseFremont (California) ibhekane nesidingo esiphuthumayo sokuthuthukisa ukukhiqiza nokuqasha abasebenzi abaqeqeshiwe. “Besinenethiwekhi ehlanyayo, eyinkimbinkimbi yamabhande okuthutha, futhi ibingasebenzi. Ngakho sinqume ukukuqeda konke lokhu,” kuphawula uMusk ngale ndaba. Lesi yisimo esiyingqopha-mlando embonini yezimoto futhi, ngicabanga, sizoba incwadi yokufunda.
Isitolo somhlangano weTesla efektri yaseFremont
Futhi lokhu kuhlobene ngani namabhizinisi amancane naphakathi eRussia kanye ne-CIS, ngokuvamile ezenzakalelayo ezinkampanini ezingaphansi kuka-8-10%? Kungcono ukuthola ngenkinga ngaphambi kokuba ithinte inkampani yakho, ikakhulukazi njengoba ezinye, ngisho nezinkampani ezincane kakhulu, zikwazi ukwenza yonke into ngokuzenzakalelayo futhi zidele imisebenzi yabantu, imali, isikhathi nobudlelwano babantu ngaphakathi kweqembu e-altare lokuzenzakalelayo. Ezinkampanini ezinjalo, uMkhulu Wakhe i-algorithm iqala ukubusa futhi inqume.
Imigqa emihlanu yokukhangisa
Singama-automation anengqondo futhi anekhono, ngakho-ke sine:
- - I-CRM yendawo yonke enamandla ezinhlelweni eziyisi-6 zamabhizinisi amancane naphakathi nendawo
- - uhlelo lwethikithi lamafu olulula nolulula kanye ne-mini-CRM ngokuqala komsebenzi ngokushesha
- - I-CRM enamandla yezinhlelo zethelevishini nezomsakazo kanye nabaqhubi bezokukhangisa bangaphandle; isixazululo semboni sangempela esinokuhlelwa kwemidiya namanye amakhono.
Kungenzeka kanjani lokhu?
Amathuluzi e-automation anoma yiliphi ibhizinisi asefinyeleleke kwezobuchwepheshe nangokwezezimali; abanikazi bezinkampani abaningi sebeqalile ukubheka njengenkolo yezimpahla: uma konke kwenziwa ngamarobhothi nezinhlelo, ngeke kube namaphutha, konke kuzobe kungabi namafu futhi kuyamangalisa. Abanye abaphathi babheka ubuchwepheshe njengabantu abaphilayo, futhi abathengisi "bayabakhuthaza": I-CRM izozithengisa ngokwayo, nezinsiza ze-ERP zizosatshalaliswa ngokwazo, i-WMS izoletha ukuhleleka endaweni yakho yokugcina impahla ... Lokhu kuqonda kokuzenzakalelayo kwavela kuyingozi labo ababe ngabalandeli bayo abayizimpumputhe. Ekugcineni, inkampani ithenga ngokunganaki konke okungase kuthathe indawo yabantu futhi...igcine inengqalasizinda ye-IT ekhubazeke ngokuphelele.
Yiziphi izingozi ze-hyper automation?
I-Over-automation (noma i-hyper-automation) iwukuzenzakalela (kokukhiqiza, ukusebenza, ukuhlaziya, njll.) okuhlanganisa ukungasebenzi. Ngokuvamile, lesi simo senzeka uma inqubo ezenzakalelayo inganaki isici somuntu.
Ubuchopho buyoma
Ukufunda ngomshini kanye nobuhlakani bokwenziwa (i-ML ne-AI) sebevele bathole ukusetshenziswa kwabo embonini, ezokuphepha, ezokuthutha, ngisho naku-ERP enkulu kanye ne-CRM (amaphuzu okwenziwayo, ukubikezela kohambo lwamakhasimende, ukufaneleka kokuhola). Lobu buchwepheshe abuxazululi nje kuphela izindaba zokulawulwa kwekhwalithi nokuphepha, kodwa futhi bubhekana nezindaba zabantu ngokuphelele: buqapha ezinye izinto zokusebenza, bulawula imishini, babona futhi basebenzise izithombe, bukhiqize okuqukethwe (hhayi ngomqondo wendatshana, kodwa ngomqondo wokuthi lezo zingcezu ezidingekayo emsebenzini - imisindo, imibhalo, njll.) Ngakho-ke, uma ngaphambili opharetha esebenza nomshini we-CNC futhi efaneleka kakhulu kusukela kwesinye isigameko kuya kwesinye, manje indima yomuntu iyancishiswa futhi neziqu zezingcweti ezifanayo. embonini yehle kakhulu.
Osomabhizinisi, bathathekile ngamathuba e-ML ne-AI, bayakhohlwa ukuthi lena yikhodi nje eyaqanjwa yabhalwa abantu futhi ikhodi izosetshenziswa ngokunemba futhi “kusukela manje kuze kube manje,” ngaphandle kokuchezuka nokuncane. Ngakho-ke, kukho konke kusukela kwezokwelapha kuya emsebenzini wakho wasehhovisi, ukuguquguquka kokucabanga komuntu, ukubaluleka kwemisebenzi yokuqonda kanye nobuchwepheshe bomsebenzi kuyalahleka. Cabanga ukuthi bekuzokwenzekani uma abashayeli bezindiza be-cornfield bethembela kuphela ku-autopilot? Kuyafana nasebhizinisini - ukucabanga komuntu kuphela okukwazi ukudala izinto ezintsha, izindlela, ubuqili ngendlela enhle nokusebenza ngempumelelo ezinhlelweni "zomuntu" kanye "nomshini womuntu". Unganciki ngokuzenzakalelayo ku-automation.
Futhi ungenzi amaphutha kukhodi, kulungile?
Ngandlela-thile akuyena umuntu
Cishe abekho abasebenzisi be-inthanethi abasele abangakaze bahlangabezane ne-bots okungenani kanye: kumawebhusayithi, ezingxoxweni, ezinkundleni zokuxhumana, kwabezindaba, ezinkundleni kanye ngokuhlukana (no-Alice, Siri, Oleg, ekugcineni). Futhi uma usindile lesi siphetho, cishe uzoxhumana namarobhothi ocingo. Ngempela, ukuba khona kwalabo opharetha be-elekthronikhi ebhizinisini kusiza ukukhulula umthwalo womphathi futhi wenze umsebenzi wakhe ube lula futhi usebenze kahle. Kepha ubuchwepheshe obungenacala amabhizinisi amancane angenele kubo buphenduke abuzange bulula kangako.
Ngokombiko we-CX Index 2018, u-75% wabaphendulile uthe baqede ubudlelwano babo nenkampani ngenxa yesipiliyoni esingesihle ngengxoxo. Lena inombolo ethusayo! Kuvela ukuthi umthengi (okungukuthi, lowo oletha imali enkampanini) akafuni ukuxhumana namarobhothi.
Manje ake sicabange ngenkinga yezohwebo kanye ne-PR. Nansi inkampani yakho, inewebhusayithi enhle kakhulu - kune-chatbot kuwebhusayithi, i-chatbot osizweni, irobhothi + IVR ocingweni futhi kunzima "ukufinyelela" ku-interlocutor bukhoma. Ngakho-ke kuvela ukuthi ubuso benkampani buba ... irobhothi? Okusho ukuthi, iphuma ingenabuso. Futhi uyazi, kunokuthambekela okuthile embonini ye-IT ukwenza lobu buso obusha bube buntu. Izinkampani ziqhamuka ne-mascot yezobuchwepheshe, ziyinikeze izici ezikhangayo futhi ziyiveze njengomsizi. Lona umkhuba omubi, ongenathemba, ngemuva kwalokho okukhona inkinga ejulile yengqondo: indlela yokwenza ubuntu lokho thina ngokwethu esikwehlisile ubuntu?
Iklayenti lifuna ukulawula inqubo yokuxhumana nenkampani, lifuna umuntu ophilayo onokucabanga okuvumelana nezimo, hhayi lokhu “kuphinda enze isicelo sakho.”
Ake ngikunike isibonelo empilweni.
I-Alfa-Bank inengxoxo enhle kakhulu eku-inthanethi ohlelweni lwayo lweselula. Ekuqaleni kokuvela kwayo, kwakukhona ngisho nokuthunyelwe ku-Habré, okwaphawula ubuntu babaqhubi - kubukeka kuhlaba umxhwele, kwakumnandi ukuxhumana, futhi kubangani naku-RuNet kwakukhona isasasa ngalokhu njalo ngemva kwalokho. Ngeshwa, manje kaningi i-chatbot iphendula igama elingukhiye embuzweni, yingakho kunomuzwa ongemnandi wokulahlwa, futhi nezindaba eziphuthumayo seziqale ukuthatha isikhathi eside ukuthi zixazululwe.
Yini ebiyinhle ngengxoxo ka-Alpha? Iqiniso lokuthi kukhona umuntu phakathi nendawo, hhayi i-bot. Amakhasimende akhathele ukuxhumana kwe-robotic, imishini—ngisho nangama-introverts. Ngoba i-bot... iyisiphukuphuku futhi ayinamphefumulo, i-algorithm nje.
Ngakho-ke i-hyper automation yokuxhumana namakhasimende iholela ekudumaleni nasekulahlekelweni kokwethembeka.
Izinqubo ngenxa yezinqubo
I-automation iboshelwe ezinqubweni zomuntu ngamunye enkampanini - futhi lapho izinqubo eziningi zizenzakalela, kuba ngcono, njengoba inkampani isusa izinkinga ngemisebenzi evamile. Kodwa uma kungenabo abantu ngemuva kwezinqubo abaqonda ukuthi basebenza kanjani, yiziphi izimiso ezingaphansi kwazo, yimiphi imikhawulo kanye nokwehluleka okungenzeka kule nqubo, inqubo izokwenza inkampani ibe isithunjwa sayo. Ngezindlela eziningi, yingakho kungcono uma izinqubo kanye ne-automation yenziwa hhayi ngababonisi bangaphandle, kodwa yiqembu elisebenzayo ngaphakathi kwenkampani ngokubambisana nomthuthukisi wesistimu ye-automation. Yebo, idinga abasebenzi abaningi, kodwa ekugcineni ithembekile futhi iyasebenza.
Uma unezinqubo ezilula, kodwa akekho oziqondayo, ekuhlulekeni kokuqala kuzoba nesikhathi sokuphumula, kuzoba namaklayenti anganelisekile, imisebenzi ephuthelwe umsebenzi - kuyoba khona ukungcola okuphelele. Ngakho-ke, qiniseka ukuthi wenza ubuchwepheshe bangaphakathi futhi uqoke abanikazi bezinqubo abazobaqapha futhi benze izinguquko. Ukuzenzakalela ngaphandle kwabantu, ikakhulukazi emisebenzini yenkampani, kusengakwazi ukwenza okuncane.
I-automation ngenxa ye-automation isiphetho esifile lapho kungekho nzuzo noma inzuzo. Uma, ngokumelene nesizinda salokhu, unesifiso sokunciphisa abasebenzi ngoba "okuthile kuzokwenza konke ngokwayo," isimo sizoba sibi nakakhulu. Ngakho-ke, sidinga ukubheka ibhalansi: phakathi kwethuluzi elibaluleke kakhulu lekhulu lama-21, i-automation, kanye nempahla ebaluleke kakhulu yesikhathi sethu - abantu.
Ngokuvamile, ngiqedile 😉
Source: www.habr.com