Kuzokwenzekani ku-ITSM ngo-2020 nakule minyaka eyishumi entsha? Abahleli be-ITSM Tools benze inhlolovo yochwepheshe bemboni nabamele inkampani - abadlali ababalulekile emakethe. Sifundile lesi sihloko futhi sikulungele ukukutshela ukuthi yini okufanele uyinake kulo nyaka.
I-Trend 1: Inhlalakahle yabasebenzi
Amabhizinisi kuzomele asebenzele ukudala izimo ezinethezekile kubasebenzi. Kodwa ukunikeza izindawo zokusebenza ezinethezekile akwanele.
Izinga elikhulu lokuzenzakalela kwezinqubo nalo lizoba nomthelela onenzuzo esimweni seqembu. Ngenxa yokuncipha kwenani lemisebenzi evamile, ukukhiqiza kuzokwanda futhi amazinga okucindezeleka azokwehla. Ngenxa yalokho, ukwaneliseka komsebenzi kuyanda.
Ezinyangeni eziyisithupha ezedlule sesivele sabhalaesihlokweni sokwaneliseka kwabasebenzi, lapho bachaze ngokuningiliziwe indlela yokwenza izimpilo zabasebenzi zibe ngcono kusetshenziswa amathuluzi enqubo yebhizinisi ezishintshayo.
Ithrendi 2. Ukwenza ngcono izimfanelo zabasebenzi, kuxegiswe imingcele “yezisele”
Kubalulekile ukuthi abaholi bezinkampani baqonde ukuthi yimaphi amakhono abasebenzi be-IT abawadingayo ukuze bagcine isu lebhizinisi lamanje futhi bathuthukise ikusasa, futhi banikeze usizo lokuthola lawa makhono. Umgomo omkhulu wokuthola lawa makhono ukubhidliza isiko “lesilo” esivimbela ukusebenzisana okuphumelelayo phakathi kweminyango enkampanini.
Ongoti be-IT sebeqala ukwazi kahle imigomo yokusebenza kweminye iminyango yenkampani. Bazocubungula izinqubo zebhizinisi lenhlangano futhi babone izindawo zayo zokukhula. Ngalokho:
- Izingosi zokuzisiza zizothuthuka njengoba umehluko wolwazi lomsebenzisi namakhono uzocatshangelwa
- Ithimba le-IT lizobe selilungele ukukala ibhizinisi futhi libe nezinsiza zalokhu;
Izinsiza zabantu ku-IT zizokhululwa ngaphandle kokulimala kubasebenzisi (kuzovela ama-virtual agents, ukuhlaziya okuzenzakalelayo kwezigameko, njll.) - Amathimba e-IT azoshintshela ebudlelwaneni nabaholi bamabhizinisi ukuze kusheshiswe ukufezwa kwezinjongo zebhizinisi kusetshenziswa ubuchwepheshe
I-Trend 3: Ukulinganisa nokuguqula ulwazi lwabasebenzi
Ngo-2020, udinga ukunaka kakhulu ulwazi lomsebenzisi. Lokhu kuzokwandisa ukukhiqiza kanye nokukhiqiza ngokujwayelekile.
I-Trend 4. I-Cybersecurity
Njengoba umthamo wedatha uqhubeka ukhula, qaphela ukukhulisa izinsiza ngenkathi ugcina futhi uthuthukisa ikhwalithi yedatha. Thola izindlela zokuzivikela kuma-hacks nokuvuza.
Ithrendi 5. Ukwethulwa kobuhlakani bokwenziwa
Izinkampani zilwela i-ITSM ehlakaniphile futhi zisebenzisa ubuhlakani bokwenziwa. Kuyasiza ukwenza izibikezelo ezisekelwe kuzibalo, ukuthuthukisa okuzenzakalelayo okuvela kubasebenzi, kuncike kokuhlangenwe nakho komsebenzisi. Ukuze i-AI ihlakaniphe, izinhlangano kufanele ziyifake ngobuhlakani. Chitha kulo nyaka uthuthukisa izibalo zebhizinisi lakho futhi uthuthukise futhi usebenzise izinhlelo zokusebenza ze-AI.
I-Trend 6. Ukwakhiwa kweziteshi ezintsha zokuxhumana
Isikhathi sokucabanga ngokwakha nokuhlola iziteshi ezintsha zokuxhumana lapho abasebenzisi bacela khona izinsiza futhi babike izinkinga. Izinsizakalo ze-IT zilungele ukusiza abasebenzisi ngesiteshi sabo sokuxhumana abasithandayo. Akukhathalekile ukuthi ngeSkype, Slack noma iTelegraph: abasebenzisi badinga ukuthola imininingwane noma kuphi nanoma iyiphi idivayisi.
Ngokusekelwe ezintweni
Sincoma izinto zethu esihlokweni:
Source: www.habr.com