I-Google isabalalisa ama-agent anamandla e-AI ukuze aphendule imibuzo mayelana ne-COVID-19

Uphiko lwezobuchwepheshe bamafu lwe-Google lumemezele ukukhishwa kwenguqulo ekhethekile yesevisi yayo ye-Contact Center AI, enikwa amandla yi-AI, ukusiza amabhizinisi akhe ama-agent asekelayo ukuze aphendule imibuzo mayelana nobhubhane lwe-COVID-19. Uhlelo lubizwa Umenzeli Obonakalayo Wokuphendula Ngokushesha futhi ihloselwe izikhungo zikahulumeni, izinhlangano zokunakekelwa kwezempilo kanye neminye imikhakha ethinteke kakhulu kule nkinga yomhlaba wonke.

Ngokusho konjiniyela abavela ku-Google Cloud, i-ejenti ye-AI ebonakalayo izosiza izinhlangano ezinentshisekelo (isibonelo, ezivela emkhakheni wezezimali nezokuvakasha, ukuhweba okudayisa) ngokushesha zikhiphe inkundla ye-chatbot ezophendula imibuzo mayelana ne-coronavirus ubusuku nemini ngezingxoxo zombhalo nezezwi.

Isevisi entsha itholakala emhlabeni wonke ngezilimi ezingu-23 ezisekelwayo I-Dialogflow - Ubuchwepheshe obuyisisekelo besikhungo sokuxhumana se-AI. I-Dialogflow iyithuluzi lokuthuthukisa ama-chatbots nezimpendulo zezwi ezisebenzisanayo (IVR).

I-ejenti ebonakalayo ye-Rapid Response ehlakaniphile ivumela amakhasimende ukuthi asebenzise i-Dialogflow ukuze enze ngokwezifiso izingxoxo zengxoxo nabasebenzisi abafuna ulwazi mayelana ne-COVID-19. Amakhasimende angaphinda ahlanganise izifanekiso zomthombo ovulekile ezivela ezinhlanganweni ezinamathuluzi afanayo edijithali. Isibonelo, inkampani ephethwe yi-Google i-Verily ibambisene ne-Google Cloud ukuze iqalise isifanekiso somenzeli obonakalayo we-Pathfinder wezinhlelo zezempilo nezibhedlela.

Enyangeni ngaphambili, i-Google Cloud yayisivele yenze amathuluzi atholakalayo ukuze asetshenziswe umphakathi ukuphendula ukusabalala kwalolu bhubhane. Isibonelo, kuze kube umhla zingama-30 kuMbasa, inkampani inikeza ukufinyelela kwamahhala kuzisetshenziswa zayo zokufunda ze-Google Cloud, okuhlanganisa ikhathalogi yezifundo zokuqeqesha, amalebhu okusebenza e-Qwiklabs, namawebinars asebenzisanayo e-Cloud OnAir.

Ngaleso sikhathi, njengoba i-Google isebenzisa amathuluzi afana ne-Contact Center AI ukuze inikeze umphakathi ulwazi oluthembekile mayelana ne-COVID-19, le nhlangano nayo. ukulwa ngokugeleza okwandayo kolwazi olunganembile olugcwele intuthuko yalo. Isibonelo, i-Google isusa izinhlelo zokusebenza ze-Android ezihlobene ne-coronavirus konjiniyela abazimele.

Source: 3dnews.ru