mayelana nokuguquguquka kokwethulwa kwe-AI enkampanini yokuhweba, mayelana nokuthi kungenzeka yini ukwenza ngokuphelele ngaphandle kwabaphathi. Futhi yini (ngokuqagela) lokhu okungaholela kukho. Inguqulo egcwele ingalandwa kusuka
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Izwe selishintshile, uguquko seluqalile. Thina ngokwethu, ngokuthanda kwethu, siba amadivaysi okufunda iziyalezo kukhompyutha kanye ne-smartphone. Sicabanga ukuthi siyazi ukuthi sikwenza kanjani kahle, kodwa siya ngokuya siphendukela ekusesheni ku-inthanethi ukuze sithole izimpendulo. Futhi senza njengoba othile ebhale ngakolunye uhlangothi lwesikrini, simethemba ngokuphuphutheka uma eqagele kahle. Umuntu akacabangi ngokujulile uma isifiso sakhe saneliswa. Ukucabanga okubucayi kwehla kufinyelele kuziro. Sesikulungele ukuziphonsela inselelo kokuthile okusenza sibe nethemba futhi kwembule ngisho nezifiso zethu ezijulile. Kodwa lapho, ngakolunye uhlangothi lwesikrini, akuseyena umuntu, kodwa uhlelo. Yilokho iqhinga. Uhlelo lwebhizinisi luqagela izifiso zabathengi futhi luzuza ukwethembeka kwabo. Ngacabanga ukuthi kwakusele isinyathelo esisodwa kuphela ngaphambi kokudala izifiso. Futhi umuntu uzoshayelwa ngokuphelele umshini. Ngiqagele, kodwa angizange nginamathisele ukubaluleka okukhulu kukho okwamanje. Kuze kube manje kube nomphumela esiwuthandile.
Futhi ngaqala ukuqonda ukuthi kungani izinkampani ezinkulu zidla ezincane. Hhayi nje ngoba bangakwazi ukuqongelela izimali ezinkulu zokuthenga kwabo. Banedatha enkulu mayelana nokuziphatha kwamakhasimende abo engakwazi ukuthengwa noma kuphi. Ngakho-ke banethuba lokukhohlisa imibono yamakhasimende. Ngokumane ukhombe izici ezithonya ukukhetha usebenzisa izibalo ezinkulu.
Ukuzenzakalela kokuthenga nezintengo
Lapho ngemva kwenyanga sengeza amaphuzu kusayithi, ukusesha okunconyiwe nokudala amabhanela, ngenze isethulo esibonisa ukusebenza kahle ebhodini labaqondisi. Mingaki imisebenzi esiyisusile, zingaki izithengiso ezengeziwe esizenze ngama-imeyili nezibhengezo. Ujenene wajabula ngokuphawulekayo. Kodwa washo ngamafuphi nje ukuthi kufanele siqhubeke ngomoya ofanayo. Kamuva, abasebenzi beza kimi begijima bezosayina imali entsha enkontilekeni yami. Wayemude ngokuphindwe kanye nengxenye. Nakwezokumaketha kwaba nengxoxo emnandi yokuthi ubani ozokwenzani manje.
Sinqume ukubungaza njengeqembu saya endaweni yokucima ukoma ndawonye. UMax wasihalalisela kanye naye ku-Skype. Wayengawathandi amaphathi anjalo. Kusihlwa wabhala: “Sekuyisikhathi sokuqala ukuthenga. I-cesspool eningi kakhulu. Lunga".
“Sizoqala kuphi,” ngabhalela uMax ekuseni.
- Kusukela yokusungula. Sengizibhekile izibalo ngase ngizidlulisela kuwena. Abathengisi abaqageli izitoko nhlobo futhi basebenzisa umsebenzi wokulinganisa wakudala. Iphutha liwukuthi bangaphezu kuka-15% i-warehouse, bese beyithengisa kuze kube ngu-zero. Futhi izimpahla ezidingeka kakhulu ngokuvamile ziyashoda, okuholela ekutheni kube nensali engu-zero. Ngeke ngisho ngibale ukuthi ingakanani imajini elahlekile ukuze ngingacasuki.
– Sizokuphatha kanjani ukuthenga?
- Kunezibalo zeminyaka embalwa, nakuba babecabanga ukuyigcina. Ngizokwethula i-Raptor, ngiyiphakele zonke izici ongaziqoqa. Futhi sizohlola sisebenzisa idatha yokuthengisa yamanje.
– Iyiphi idatha okufanele iqoqwe?
- Yebo, noma yini engathonya noma imane ihlobane nokuthengisa. Izibikezelo zesimo sezulu, amanani okushintshanisa imali, ukukhushulwa kwentengo ngabahlinzeki, ukuphazamiseka kokulethwa, konke ongakuthola ezibalweni. Thenga ushokoledi kubahlaziyi futhi uthathe konke onakho kubo.
– Yiziphi izibikezelo?
- Uma senza konke ngendlela efanele, khona-ke iphutha ekwakhiweni kwe-inventory yenkathi ngeke lidlule isilinganiso sezingcezu ezingu-2-3.
- Kuzwakala kumnandi.
- Usho into efanayo lapho uqala ukwenza ukumaketha. Kodwa-ke, ukuhlaziya amaklayenti kuzodingeka lapha; esinye sezici kuzoba ubhasikidi ojwayelekile wamakhasimende.
- Kusho ukuthini?
- Ukuncika kokuthengwa kwempahla ekuthengisweni okuhlangene kwezimpahla. Awukwazi ukuthenga izingcezu eziyi-10 zomkhiqizo A ngaphandle kokuthenga izingcezu ezi-4 zomkhiqizo B uma ku-40% wezigameko zithengiswa ndawonye. Sekucacile manje?
- Kuhle.
- Sizothatha inyanga namaviki ambalwa ukuyimisa. Futhi udinga ukujabulisa umqondisi wezokuthengisa ukuthi manje akuwona ama-fighters akhe azobe ephethe ukuthenga.
Kubonakale kulula ngemva kokwethulwa okunjalo okukhangayo kwemiphumela yokusebenzisa imojula yokumaketha. Kodwa ngemva kwengxoxo yokuqala nomqondisi wokuthenga, ngabona ukuthi kwakuzoba nzima. Osomabhizinisi ngeke bamane banikeze abakuthengile emshinini. Njalo futhi yonke indawo, ukuthi yini nokuthi kungakanani ukuthenga kunqunywe ngumphathi. Lokhu bekuyikhono lakhe eliyingqayizivele. Kunalokho, siphakamise ukuthi kumane kuqedelwe imisebenzi yokuthenga yesistimu. Yenza izingxoxo futhi uqedele izinkontileka. Umqondisi wokuthenga waba nempikiswano eyodwa: “Uma isimiso senza iphutha, ubani oyoba necala? Kufanele ngibuze bani? Kusuka kusistimu yakho? Ngakho-ke okungenani ngingamthethisa u-Ivanov noma uSidorov.” Impikiswano ephikisayo yokuthi isheke liveze iphutha, elingaphansi kakhulu kwalokho okwenziwa abathengisi, ibingagculisi. “Yonke into isebenza kudatha yokudlala, kodwa empini kungenzeka noma yini,” umqondisi waphikisa ingxabano yami. Ngaphuma ngicasukile, kodwa ngangingakasho lutho kuMax. Kwadingeka ngicabange ngakho.
“Kunenkinga ohlelweni,” ngithole umyalezo ovela kuMax ngehora lesithupha ekuseni.
- Kwenzenjani?
- Sihlaziye ukuthengisa ngokusekelwe ekuthengeni okwenziwe abantu. Ziyizigwegwe, futhi ukuthengisa kugwegwile. Uhlelo lubi ekubikezeleni ukuthengisa.
- Ngakho-ke yini okufanele siyenze? Siyithathaphi idatha yalokho okudingeka kuthengwe? Asinalutho ngaphandle kokuthengisa, okuyikhona osomabhizinisi abakubukayo.
- Kungani abaphathi benquma ukuthi amaklayenti adinga ini? Vumela amaklayenti azinqumele ukuthi yini ayidingayo. Sizomane sihlaziye izicelo zabo kuwebhusayithi yethu.
– Lokhu akulindelekile, kodwa kuyiqiniso! Singakuqhathanisa kanjani lokho abebekufuna nalokho okudingeka bakuthenge? Izicelo azihlali zicacile.
- Kulula, abayitholi nathi, kodwa bayithola ezinjinini zokusesha. Futhi sizobheka imiphumela etholakala ezitolo ze-inthanethi. Kuzoba namaphutha, kodwa ngedatha enkulu izolungiswa.
- Brilliant.
- Ngiyabonga ngiyazi. Sizowubeka njengomsebenzi wokulungisa ukuze uthole ukuqeqeshwa okwengeziwe kwemodeli yokuthenga. Kude isikhathi eside ukuthi abathengisi bathenge, bathengise futhi bangene kumodeli.
Amahemuhemu okuthi sakha uhlelo lokuthenga aqala ukusabalala ngokushesha. Abanye osomabhizinisi baze bayeka ukubingelela kodwa abanye baqhamuke bebuza ukuthi yini azokwazi ukuyenza nokuthi sizoyifeza kanjani. Ngizwe ukuthi amafu ahlangana futhi ngilungele ukuya kumphathi jikelele ngaphambi kokushintsha ukuphathwa kwe-inventory kumodeli yethu eqeqeshiwe. Kodwa uMax uphakamise ukuthi uhlelo luqedwe kuqala.
– Sidinga uhlelo oluzenzakalelayo lokusetha nokushintsha amanani. Ngaphandle kwamanani entengo ahlelekile futhi afanayo, imodeli yokuthenga iwubuwula futhi ididekile. Amanani kufanele ashintshwe ngokushesha ukuze avumelane nezimbangi ukuze angalahlekelwa imajini. Osomabhizinisi bayagaya lapha futhi.
- Ngiyavuma, kodwa kuzoba nzima ...
- Sidinga ukubhala umhlahleli wezintengo kumawebhusayithi esiqhudelana nawo. Kodwa singakuqhathanisa kanjani nezikhundla zethu? Angifuni ukufaka izandla zami lapha.
- Sinezikhundla ezinezihloko zabakhiqizi, zikuwebhusayithi yezimbangi.
- Impela. Khona-ke kulula ukukwenza, nakekela uhlu lwabaqhudelana nabo esigabeni ngasinye. Futhi ngizocabanga ngephaneli yomqondisi, esizokwengeza imithetho yokushintsha amanani. Kungakanani ongakushintsha ngesidingo esihlukile kanye nama-markups kusukela ekuthengweni kwezimpahla. Kuzodingeka ukusetha i-Raptor.
– Nokho, amanani asashintshwa abaphathi ngokwabo, uma benesikhathi sokubheka amanani abaqhudelana nabo, noma uma umphakeli ewashintsha. Angiqiniseki ukuthi ngingancengwa ukuthi nginikeze lokhu ohlelweni.
- Yebo, abashintshi lutho, ngabheka, bayabaphakamisa kuphela, futhi noma kunjalo kuyaqabukela. Akekho oshintsha noma yini ngokushesha. Osomabhizinisi babonakala bengenaso isikhathi sokubheka amanani. Futhi akunangqondo ukulandelela i-matrix yezinkulungwane zemikhiqizo ephindaphindwe ngabaqhudelani abaningi. Sidinga uhlelo.
- Ingabe akhona amasistimu anjalo enziwe ngomumo?
- Sizothola okuthile okufanele. Ulungiselela umbiko mayelana nokudluliselwa kwentengo emshinini ozenzakalelayo, ngizokunikeza izibalo kanye nokulinganisa kwalokho okuzokwenzeka ngenxa yokushintsha kokusebenza kwezintengo zezimbangi.
- Lokhu kuzoba nzima kakhulu ukukwenza kunokumaketha, sengikhulume nomqondisi wokuthenga. Umelene nakho okwamanje, njengeseluleko nje.
- Kukhona ama-20% wamanani ohlelweni okungekho muntu oshintshile iminyaka engu-2-3. Futhi babathengisela, cishe, kakade ngokususa. Lokhu akwanele?
- Angesabi. Laba ngabantu, niyaqonda. Sibaphuca amandla okuthenga, bazobheka izimpikiswano zokuketula uhlelo lwethu lokubikezela. Ngaphandle nje kwalokho, ngeke bakuthenge lokho akunikezayo.
- Kulungile, ake sikwenze kube lula. Izoncoma, futhi ngemva kwekota sizobala umehluko, ukuthi kunconywe kangakanani uhlelo nokuthi umthengisi uthenge malini. Futhi sizobona ukuthi inkampani ilahlekelwe kangakanani kulokhu. Ungakhulumi nje ngezibalo kubaqondisi, makube yisimangaliso esikholisayo. Okwamanje, asiqhubekele ohlelweni olulandelayo.
Kwaba ukuvumelana. Ngavumelana nomqondisi wokuthenga ukuthi lolu hlelo luzotuswa kosomabhizinisi, kodwa bazozinqumela bona. Sisonke sibe nomhlangano nomphathi jikelele, lapho sethule khona uhlelo lokuqalisa ukusebenza. Ngigcizelele kuphela ukuthi senze isibuyekezo sokusebenza njalo ngekota. Iphelile inyanga.
- Ngenkathi benquma ngokuthenga lapho, ngizokwenza ukuthenga okuzenzakalelayo ngokuphelele - izicelo zokuthenga zizothunyelwa nge-API ngokuqondile kubahlinzeki. Akukho osomabhizinisi abangakwenza lapha.
- Linda, kodwa akuyona yonke into engenziwa ngokuzenzakalelayo, umsebenzi ofanayo nomphakeli, lokhu ukuxoxisana, izimfanelo zomuntu ziyadingeka, ikhono lokuxhumana, ukuxoxisana.
- Izinganekwane zonke ziqanjwe ngabantu ngokwabo. Futhi abantu, ngezingxoxo zabo, ukuzwelana nezinye izici ezingezona zesistimu, bonakalisa yonke into kuphela futhi bangenise umsindo ohlelweni. Kunamanani emakethe, udinga ukuthatha inani eliphansi kumhlinzeki othembekile. Konke okunye kuyiphupho. Sizodala ukushintshaniswa kokuthenga okuvaliwe kubahlinzeki abagunyaziwe. Uhlelo luzobonisa inkatho, abahlinzeki bazoqhudelana ukuze babone ukuthi ubani oshibhile, uhlelo luzolawula intengo yokugcina, luxoshe amaqola ekuhwebeni. Konke. Okusele kubathengisi wukugunyazwa. Ngizocabanga ngakho futhi.
- Yebo, kunezinye izici, futhi, umlando wobudlelwane, amabhonasi avela kumphakeli.
– Umlando ngowomlando kuphela, kukhona imakethe kanye nenani ngesikhathi sokuthenga. Futhi awusekho umlando. Konke lokhu kuyizaba zokwenyusa intengo. Futhi amabhonasi kufanele acatshangelwe, asakazwe phezu kwentengo yento ethengiwe. Zonke lezi yizinto zokumaketha zabantu, kodwa hhayi ezohlelo. Uhlelo lusazothatha ibhonasi enanini lokuhweba.
- Ufuna ukususa into yokugcina kosomabhizinisi.
- Sithathe konke kubadayisi, kungani kufanele kushiyelwe okuthile kosomabhizinisi?
Kwadlula izinyanga ezintathu, uMax waqeda ukwenza uhlelo lokuhlaziya nokuthenga. Ngithathe izibalo kumakhaphu ekuthengweni kwabathengisi futhi ngabala umaki uma ukuthengwa kwenziwe ngokuvumelana nezincomo zesistimu yethu. Ngisho nangaphandle kwentengo, ukulahlekelwa kwaba ngamakhulu ezigidi. Ngithumele umbiko kujenene. Kwaba nokuzamazama komhlaba okuncane ehhovisi. Umqondisi wokuthenga kanye namaphini akhe behla ephasishi benobuso obubomvu futhi bethukuthele, njengabadlali beqembu lebhola elihluliwe. Osomabhizinisi baxoshwa ekuthengeni kusukela ngosuku lokuqala lwenyanga elandelayo. Bangakwazi ukuthenga amaphrojekthi athile kuphela, futhi bathole abahlinzeki bemikhiqizo emisha esiyihlonze engatholwanga kuwebhusayithi ngamakhasimende. Ngiphinde ngaqoqa iqembu endaweni yokucima ukoma, kwaba khona okuzobungaza.
Ngihlezi endaweni yokucima ukoma, ngishintshana ngamahlaya noMax kuSkype. Naye aphuze aphendule ancokole.
- Ukwazi kanjani ukubhala ikhodi engaka? Kwabanye kuthatha izinyanga. Ubhala okungenani kokukodwa. Ngitshele ngokweqiniso, ingabe usekela inqwaba yamakhodi ngentshisekelo?
"Akekho umuntu osethuthukile osazibhala amakhodi, baby." Abancane kuphela abenza lokhu. Ngisungula i-architecture kuphela. Futhi kunenqwaba yekhodi yamahhala ku-Github nakwezinye izindawo. Kuningi okulotshwe ngayo okuyohlala iminyaka eminingi. Kungani ubhala, udinga ukwazi ukufunda ikhodi futhi uyilungise ukuze isebenze, naphezu kobugwegwe bomdali wayo onebhadi, owayithumela ku-inthanethi ngokuphelelwa yithemba. Futhi uyixhume nge-API ohlelweni olujwayelekile njenge-microservice. Kwesinye isikhathi ngengeza ukuxhumana phakathi kwama-microservices. Futhi akukho genge.
UMashob ekusesheni abasebenzi
Ngokwezinhlelo zethu, kwase kuyithuba labasebenzi. Lena kwakuyisevisi engeyona eyekhompyutha kakhulu enkampanini. Futhi abasebenzi bekufanele baqiniswe ngaphambi kokuthatha abaphathi bezokuthengisa. Kwakuyicebo lethu lelo.
- Hhayi-ke, siqala kuphi ukuzenzela abasebenzi? - Ngiqale i-Skyping noMax ngoMsombuluko ekuseni ngaphambi kwe-sprint.
– Ake siqale ngokukhetha abasebenzi. Ingabe basafuna ukuqhubeka kabusha ngokwabo, ngokusebenzisa ukusesha kwamagama angukhiye ku-Hunter?
- Yebo, kodwa kanjani enye? Bafuna isikhathi eside, kodwa bayakuthola.
- Kukhona i-API. Sizodala iphaneli yokuphatha - siklelise imingcele yekhandidethi olifunayo, ehlukaniswe ngokhefana, bese ulinda ukuqalisa kabusha. Ngaphezu kwalokho, ungayibeka ekusesheni njalo - ngokushesha nje lapho kuvela i-resume entsha enezimfanelo ezinjalo, izoya kumphathi wakwa-HR ngokushesha. Isivinini, isivinini siyikho konke. Ozofona kuqala ngowokuqala ukumema.
- Kulungile. Ngizwile nokuthi bafuna labo abathambekele emsebenzini onjalo futhi bazonamathela ezivivinyweni. Ifanele abaphathi bezokuthengisa.
- Asikho isidingo sokuhlolwa, i-Raptor izoqeqeshwa ngokuqala kabusha kanye nedatha evela ezinkundleni zokuxhumana kulabo ababambezelekile futhi abangabambezeleki, imodeli elula, sizodlulisa ukuqhubeka okutholwe kumzingeli ngakho ngokudonsa okwengeziwe kwabafundi. ' idatha evela kunethiwekhi yokuxhumana nabantu.
- Ake futhi sifune nge-psychotype, sine-algorithm yokunquma uhlobo lwengqondo olususelwa ezinkundleni zokuxhumana.
- Kwani?
- Sine-psychotype yabenzi bezinqumo. Sizonamathisela ngokuya ngokuhambisana. Amathuba esivumelwano azokhula.
“Awu, uyabona, unemibono emihle, kodwa ukhononda,” kusho uMax engalindele, kodwa engenangozi.
“Sizophinda sibenzele uhlelo lokuqala lokudayela nokumema usuku olulodwa,” ngengeza ukuze ngiqinisekise okokugcina ekilasini lami.
Ngokuphambene nendaba nokuthengwa kwempahla, umnyango wakwa-HR wamukele uhlelo lwethu ngokungananazi. Basenomsebenzi omningi osele; alukho uhlelo olungabaphuca inhlolokhono yokuqala futhi baqashe ngamadokhumenti okuhlola kanye nezinkontileka zokusayina. Laba ngabantu abasebenza nabantu. Uhlelo lwenziwe ngokushesha, njengoba uHunter wayene-API enhle. Sasilungele ukuqala ingxenye enzima kakhulu - ukuthengisa. Kodwa uMax wavele washintsha umqondo.
Amehlo endlini yokugcina izimpahla
- Ngaphambi kokuzenzakalela abantu abathengisa, konke okunye kudinga ukusebenza njengewashi. Sidinga ukwenza logistics. Baphinde baphuze ngesikhathi kanye nokunemba kokuhlangana kwe-oda. Kuze kube yilapho sezithathelwa indawo ukuhlanganisa okuzenzakalelayo, sizozisiza nabanye.
– Singasiza kanjani? Angikwazi ukucabanga okwamanje, konke ukusebenza ngokomzimba, hhayi okuzenzakalelayo ngezinhlelo. Ake siqale ukwenza amarobhothi?
"Ngibona usesimweni esihle namuhla." Cha, hhayi amarobhothi, kodwa amehlo. Asenze amasistimu amabili. Esokuqala isicelo seselula sokunquma ikhodi yomkhiqizo otholwe kumphakeli ovela esithombeni. Izobonisa ngokushesha indawo yokugcina impahla esitolo. Isheshisa ukwamukelwa kwezimpahla. Okwesibili wuhlelo lokuqaphela umnyakazo womgcini-sitolo lapho ehlanganisa i-oda. I-Tracker enokubona kwezimpahla eziqoqwe ekalishini. Cishe ngeke bakuthande, kodwa bazoyeka ukulenga ekhoneni.
- Asinabo ochwepheshe bokubona komshini.
- Asikho isidingo, yihlele ngaphandle, ngezinhlelo zokuqaphela umkhiqizo eziqeqeshwe ngaphambilini. Kukhona ezinye, ngifunde ndawana thize, uzozithola. Okwamanje, ngizosebenza ohlelweni lokuqapha.
– Ukuqapha ini? Awuzange usho.
– Sidinga ukulawula zonke izinqubo, hhayi nje logisticians.
- Kungani ukulawula okuphelele okunjalo?
- Sizofaka uchungechunge ekuhlaziyeni kwamakhasimende ngocwaningo lokwaneliseka kwalabo abathole i-oda. Sizohlonza ngokushesha lapho amaklayenti enezinkinga.
– Lona umqondo omuhle, kunezicelo eziningi ezinezikhalazo esikhungweni sokuxhumana. Kodwa kungani ukuqapha?
- Ukuxhuma imininingwane ngezinkinga zamakhasimende ngolwazi mayelana nokwehluleka kwenqubo. Lokhu kuzokuvumela ukuthi ukhombe ngokushesha ukuthi ikuphi imbangela yokwehluleka ukusebenza namakhasimende. Futhi uyisuse ngokushesha. Amakhasimende ambalwa azohlupheka, ukuthengisa okwengeziwe kanye nenzuzo.
– Ubani ozolungisa lokhu kwehluleka?
- Ukuphathwa kokusebenza, yini enye edingekayo? Umsebenzi wabantu ukuthonya abantu. Ukwehluleka emacaleni angama-99% kuhlobene nokusebenza komuntu. Idlanzana lezisebenzi ezigcina izimpahla zagula futhi zangafika emsebenzini—amakhasimende awazange awathole ama-oda. Umphathi kufanele asheshe adlulisele abantu kwenye indawo. Noma setha isikhathi eside sokucubungula ohlelweni ukuze ungakhohlisi amakhasimende. Yilokho kuphela.
Ngenyanga yokuqala, ukuqaliswa kohlelo lwe-warehouse kwandise isivinini sokuqoqwa kwe-oda ngekota. Kuvele ukuthi wonke umuntu wayazi, kodwa abakwazanga ukubamba abantu be-warehouse benza okungalungile. Kodwa akubona bonke ababejabule ngohlelo lokuqapha inqubo. Izibalo sezivele obala mayelana nokuthi ubani owenza imisebenzi emingaki. Umehluko phakathi kwabaphathi ngabanye ubonakale ubalulekile. Abanye abantu basebenza nje, kanti abanye basebenza ngezinye izikhathi. Angizange ngikulindele lokhu futhi angizange ngikukholwe ekuqaleni. Ngemva kokunikeza izibalo eziqhathaniswayo, amagagasi ambalwa okuzamazama komhlaba ahlasela ihhovisi. Abanye abaholi emhlanganweni wokuhlela bangibuke sengathi ngiyisitha esinolaka. Kodwa akekho owazama ukuphikisa ngokusobala lo msebenzi.
Ukuthengisa ngaphandle kwabathengisi
Ekugcineni, sase silungele ukwenza ngokuzenzakalelayo isixhumanisi esibaluleke kakhulu - abaphathi bezokuthengisa. Lesi kwakuyisigaba esingathinteki kakhulu. Kwakungenzeka ukunciphisa ukuthengisa nokugxeka ukuthenga, kodwa ukuthengisa kwakuhlala kuhlukene - kwakuletha imali engenayo. Kwakungekho okuzenzakalelayo ekuthengisweni. Kube nebhuku lezinkinga lapho imiyalelo yayibhalwe khona phansi kubaphathi bamakhasimende. Lena bekuyidayari yemisebenzi yomphathi, abayigcwalisa ngokusemthethweni ngoLwesihlanu isonto lonke. Kwakungenakwenzeka ukuhlola ukuthi ngabe umphathi usehhovisi leklayenti noma uvele wazi ukuthi usemhlanganweni. Akukho imeyili namakholi aqoshiwe. Njengoba izinhloko ezinhle zamanye amahhovisi okuthengisa zathi, umphathi uya emihlanganweni izikhathi ezingu-10-15 ngenyanga. Isikhathi esisele bahlezi ocingweni ehhovisi. Futhi icubungula ama-oda angenayo, nakuba sikhona isikhungo sokuxhumana salokhu. Konke kwakufana nenkinga yakudala - wonke umuntu uyazi ukuthi akukho lutho olusebenzayo njengoba kufanele emcabangweni, kodwa akekho onesibindi sokushintsha noma yini. Izigaba eziphezulu azikwazi, izigaba eziphansi azifuni. Ngakho-ke kudingeke ukuthi sigqekeze lolu hlelo olulondolozayo ngohlelo lwethu oluzenzakalelayo lokuphatha ukuthengisa. Umqondisi wezokuthengisa wayenokhahlo kakhulu kunomqondisi wokuthenga. Futhi ngangisaba nokukhuluma naye ngaphandle kukajenene. Kodwa kwakudingeka ukuthatha isixhumanisi esiyinhloko ochungechungeni lokuthengisa. Kodwa kwakumele ngiqale ngixoxe ngakho noMax.
- Kufanele siqale kuphi ukudiliza ukuthengisa? – Ngaqala ngoMsombuluko ekuseni.
- Kusukela ku-accounting nokulawula. Abantu abathengisa yibona kuphela abasala ngaphandle kokulawula uhlelo.
- Kuzwakala kunzima, kodwa yini ngempela esizoyenza? Namanje angazi ukuthi ngingabalawula kanjani abaphathi bezokuthengisa emasimini.
- Sizokwenza uhlelo lokusebenza lweselula okuzodingeka ukuthi baluvule ngezikhathi zokusebenza. Nge-geolocation nokulandelela amakheli amaklayenti kusukela emihlanganweni ehleliwe.
– Uma bekunomhlangano futhi i-geolocation ikhombisa umhlangano, ingabe umsebenzi womhlangano uzobalwa ngokuzenzakalelayo?
- Cha, imakrofoni isazosebenza futhi izingxoxo zizosuswa ukubethela emafini. Uma wonke amagama angukhiye avela emsebenzini ashiwo futhi abaxhumanisi babonwa engxoxweni, umsebenzi uzoqashelwa. Izakhiwo zehhovisi nezimpawu nazo zizobonwa kukhamera. Umphathi uzodingeka ukuthi athathe izithombe zendawo yomhlangano.
- Kupholile, kodwa lokhu ukulawula okuphelele, akuwona wonke umuntu ozovuma futhi angase abhikishe
- Futhi kungcono uma behamba, sesilungele ukuqashwa kwabasebenzi abaningi. Abasha bazofika futhi bathathe uhlelo olunjalo kalula.
- Kepha ukulalela ngandlela thile, kahle, ngokuvamile, ngeke ngikuvule mina.
- Awuzange ulalele kuze kube sekupheleni. Uhlelo lokusebenza luzotshela umphathi ngeskripthi esilungile sokuthengisa, izincomo zomkhiqizo, izimpendulo zokuphikisa, imininingwane ngokushesha ngemibuzo yeklayenti, konke lokhu kuhlelo lokusebenza futhi ngokuzenzakalelayo kusuka kumbhalo owaziwayo phakathi nengxoxo. Ukuze wenze lokhu, yivule. Abazi ukuthi badayise kanjani, ngakho abayi ekhasimendeni. Futhi ngokufaka isicelo, ukuzethemba kuzokhula.
- Ucabanga kanjani?
- Beka ifoni yakho phambi kwakho futhi uyibuke phakathi nengxoxo. Yebo, okungenani kanye neklayenti. Amawijethi anjengokuthi "Ungakhohlwa ukuwafaka ku-oda lakho" azovela kufoni yakho. Noma “amakhasimende ethu angu-91% athola ama-oda awo ngesikhathi” ephendula ukuphikisa, noma “Ikhasimende lingase libe nentshisekelo kusevisi ye-X.” Konke kuncike ekutheni ukwethula kanjani kumphathi nokuthi uwusizo kangakanani kuye. Abantu abaningi abahlangani ngoba abazi ukuthi bakhulume kanjani neklayenti; umsizi onjalo uzobasiza. Isistimu izobenzela yonke indali. Futhi iphesenti ingeyabo. Ukwesaba kufanele kunqotshwe ngemfundo. Angizange ngisho.
- Angazi, ake sizame. Ngimesaba kakhulu umqondisi wezentengiso, futhi usanikeza into enjalo.
- Akugcini lapho, imisebenzi esesicelweni, njengoba besihlelile, izovela ekuhlaziyweni kwamakhasimende. Yini ongayithengisa, indlela yokuncenga. Kodwa uhlelo lokusebenza luzophinde ludlulisele idatha mayelana nomhlangano emuva. Futhi uhlelo luzobheka umphumela wokuthengisa. Uma ikhona, iyiphasi; uma kungenjalo, siyibhala phansi. Futhi uhlelo ngokwalo luzonikela ngokushintsha umphathi, ukumxosha noma ukushintsha amakhasimende akhe.
- Ufuna ukufa kwami. Ngingakuthengisa kanjani lokhu kumqondisi wezentengiso?
- Hamba kujenene, mvumele akhulume naye. Uyakukholelwa ngemva kwesikwenzile, futhi umqondisi wezokuthengisa uyamethemba umphathi jikelele. Kunjalo uma kudingekile.
- Kulungile ngizozama. Ucabanga ukuthi singakwenza nini?
- Lolu uhlelo lokusebenza olujwayelekile, luzobe lulungile ngenyanga nakho konke ukuhlanganiswa.
Ngemva kwenyanga, sethule isicelo engqungqutheleni yokuthengisa iwebhu. Ngenza isethulo ngokuqondile ehhovisi lezokuthengisa, lapho ngaqoqa khona abaphathi bendawo. Kwathula kwathi cwaka, kungekho nowodwa umbuzo. Kusukela ngoMsombuluko ngemuva kokwethulwa, bekumele baqale bavule izicelo ngezikhathi zokusebenza. Siqaphe ukufakwa. Ingxenye yesithathu kuphela yabaphathi abenza lokhu. Sinikeze isignali kubaphathi bezokuthengisa. Baqala ukulinda futhi. Akukho okushintshile, kodwa ngemuva kwesonto kwaqala ukuvela izimpawu zokuthi bonke abaphathi bayahamba. Eqinisweni, amaphesenti angu-20 ayekile. Bonke abathengisi bangivukela. Ayesekelwa ukuthenga okuwukuziphindiselela. Ngangiqala ngqa ukungazi ukuthi ngenzeni. Kwakungenakwenzeka ukulalela uMax futhi usebenzise uhlelo lokulawula oluqinile oluphelele. Kwakudingeka kancane kancane nangesikhathi eside sokuhlolwa. Ukujwayela.
“Bengingamele ngikulalele; ukuthengisa bekusadingeka kwenziwe ngendlela ehlukile.” Lo msebenzi wawunamabhilidi, ingxenye yesithathu yabaphathi yayeka. Ngingase ngixoshwe.
- Linda, ubani owenze umsindo?
- Ukuthengisa, yiqiniso, bashiywe ngaphandle kwabaphathi, ngeke bathole abasebenzi abaningi ngokushesha, futhi sizolahlekelwa amakhasimende ngalesi sikhathi. Lona uhambo lokuhamba; ingxenye yesithathu yabaphathi ihambe ngesikhathi esisodwa kuzo zonke izifunda.
– Ubani okutshele ukuthi sizolahlekelwa amakhasimende? Uqinisekile?
- Hhayi-ke, akukwazi ukuthi abantu bahambe, kepha ukuthengisa kusele.
- Angiboni ukulahlekelwa ekuthengisweni. Sekuphele amasonto amabili. Amakhasimende ayaqhubeka nokuthenga. Ngewebhusayithi, ngesikhungo sokuxhumana, ngehhovisi. Abaphathi bahambile, kodwa hhayi amakhasimende.
- Uqinisekile? Lokhu kuyaxaka ukukusho okuncane. Abantu abathengisa banesiqiniseko sokuthi “konke kulahlekile, mphathi” (c).
"Banesiqiniseko sokuthi akekho ozobalawula manje, kodwa kwabanye, bheka izinombolo, hhayi ukukhala." Ngokuvamile, ngicabanga ukuthi konke kuhambe kahle. Bahamba bodwa, abafani nabamaketha.
-Uyadlala? Bangangixosha baphule isivumelwano sami nawe.
- Zibheke, senze uhlelo lokunciphisa izindleko nabasebenzi. Labo abathola amaholo, kodwa abazange bakhulise ukuthengisa, bayeka ngokwabo. Lokhu ukunqoba, hhayi ukwehluleka. Iya kumphathi jikelele futhi ubonise izibalo zokunciphisa izindleko zokukhokhelwa ngo-30% ngokuthengisa okufanayo. Senze konke kahle.
- Kodwa ukuthengisa kuthukuthele futhi sekuvele kubikwe ku-general.
- Ukuthengisa kuthukuthele ngoba sidalule iqiniso ngomsebenzi wabanye abaphathi. Ngibona ukuthi ingxenye yesithathu yabaphathi, ngokuphambene nalokho, basebenzisa uhlelo lokusebenza ngenkuthalo, futhi lokhu kuhambisana nokukhula kokuthengisa kwabo. Thatha izinombolo uye kujenene. Izinombolo zizonqoba wonke umuntu.
Ngaphinda ngabheka izinombolo ngemva kwezinsuku ezintathu. Konke kulungile, ukuthengisa kuhamba ngohlelo, akukho okuwile. Ngithumele izinombolo kuqala kumqondisi wezentengiso. Wasikisela ukuxoxa. Ingxoxo yahamba ngomoya ophansi, kodwa wathembisa ukuhlola konke. Futhi uma lokhu kunjalo, uzomisa ukuqashwa kwabaphathi. Izibalo zazikholisa, futhi wayekuqonda ukusabela kukajenene. Ingxenye yesithathu yabangaphansi kwakhe ayenzanga lutho. Noma kunalokho, ngokusho kwenguqulo yami, babecubungula ama-oda angenayo, okuthi, ngemva kokuxoshwa kwabo, aphathwe isikhungo sokuxhumana. Ngithumele izibalo kujenene. Ngemva kwenyanga, wonke amasekela abaqondisi bokuthengisa asuswa. Futhi ukuthengisa kwaqala ukukhula ngoba abaphathi abasha baqala ukuvakashela amakhasimende. Ngomsizi okahle entendeni yesandla sakho.
Ngemva kwale ndaba, ngaqala ukuzizwa njengomuntu waseSpartan owaphuma enkundleni yempi ephila ngokulambisa, kodwa enqobile. Iqhawe lenkampani. Isitha kuphela sasingekho ngaphandle, kodwa ngaphakathi. Ngaphakathi ngokwethu. Imikhuba yethu iyizitha zethu.
Umsizi wokuthengisa ngezwi
Okulandelayo kulayini kwakuyisikhungo sokuxhumana, ngaleso sikhathi esasivele sivaliwe ezingcingweni. Kodwa angizange ngiqonde ukuthi izwi lenziwa kanjani ngokuzenzakalelayo.
- Isikhungo sokuxhumana sicela usizo ngemuva kokusebenza kwethu kokuthengisa. Abakwazi ukubhekana nakho. Leli iphuzu lokugcina lokuzenzakalelayo. Kodwa lokhu ukuxhumana bukhoma. Lapha, njengama-logisticians, mancane amathuba okuba sisize; sidinga abantu.
- Khipha abantu, ake senze yonke into ngokuzenzakalelayo. Sizokwenza i-bot yezwi. Inethiwekhi igcwele ama-dialogue bots nama-voice-overs. Iphrojekthi elula.
– Uqinisekile ukuthi lokhu kungenzeka? Ingabe ukuzwile ukurekhodwa kwengxoxo neklayenti? Lona udoti! Akukhona nje kuphela ukuthi kukhona iziphambano kuphela, futhi akukho logic, amagama amaningi angadingekile, azikho izimpawu zokubhala. Futhi izifinyezo okungekho i-Google engakwazi ukuzibona. Sengike ngacabanga ngalokhu, ngafunda izinsiza zengqungquthela, iziqubulo nje, akukho okwangempela.
- Kungani wenza umsebenzi ube nzima?
- Mayelana?
- Kungani udinga ukubona wonke lawa magama engeziwe uma wazi kusengaphambili ukuthi iklayenti lifunani. Ufuna umkhiqizo, sinawo wonke amagama nomqondo ofanayo wezimpahla, ezibekwe emashalofini ngosomabhizinisi (okungenani sibonga kubo ngalokho). Engeza lapha ezinye izakhiwo ezimbalwa ze-syntactic ezivela kuhlelo lolimi olukhiqizayo angaveza ngalo lesi sifiso. Konke okunye akudingi ukuqashelwa. Isilulumagama sezimpahla sinqunyelwe, uhlaka lwengxoxo nalo luyaqondakala futhi lungachazwa. Beka omaka bokusuka kude nohlaka lokuthengisa uye kwezinye izihloko, lapho kukhona ama-bots, noma u-opharetha, uma ingxoxo ingekho esihlokweni ngokuphelele, futhi yilokho. Iklayenti lizozijwayelanisa nezinye uma lifuna ukuthenga. Futhi i-Raptor izophinde iqeqeshe isistimu kuma-precedents aphumelele futhi angaphumeleli. Ngokwemvelo, i-bot izosizwa yizo zonke izici zethu zokuncoma ezivela ekuhlaziyweni kweklayenti. Siyamazi ocingweni ukuthi ubani ofonayo.
– Uqinisekile ukuthi lokhu kuzokwanela? Kukhona into elula kakhulu, izinkampani zilwa nenkinga, futhi unikeza isixazululo esibonakala silula.
- Sengikutshelile ukuthi umuntu ofanayo nami usebenza enkampanini, kuphela akaqondi into embi noma akafuni ukwenza lula umsebenzi wakhe, ngoba ukhokhelwa isikhathi sakhe, hhayi ngesixazululo sakhe. Abanye abantu enkampanini bangamaplankton angenamsebenzi abenza imibiko kuphela. Isixazululo silula ngoba ngivilapha ukwenza noma yini eyinkimbinkimbi. Uma lokhu kwanele ukukuxazulula, kungani ukwenza kube nzima?
– Kuthiwani ngezifinyezo?
- Kulula ukuzibala nokwenza isichazamazwi - zonke zibhalwe ngesi-Kapsluk. Indaba yamaminithi nje.
- Damn, angizange ngicabange ngakho, nakuba kubonakala kusobala.
- Kepha ngokuvamile, ngisho nabasebenzi abafudukayo be-mossy bayaxhumana ku-WhatsApp. Sizothola izixazululo ezimbili kokukodwa, kokubili ngezwi ngocingo, njengoba unokuningi okubuyisela emuva ngocingo, nange-bot kusithunywa. Uxhumene nezithunywa. Futhi ngizoyinakekela injini.
Ithuba lokudala i-ejenti yezwi yesikhungo sokuxhumana libonakale lilihle. Ukube bekungeyena uMax, ngabe ngavele ngahleka. Abantu abaningi sebevele bezamile ukwenza ama-sales bots, kodwa wonke avele abe yi-formulaic kakhulu. Wacishe washo okungeyikho, wabe esephuma. Akunangqondo ukuzivumelanisa nazo, ngoba akucaci ukuthi yiziphi izifanekiso ezibekwe umdali. Futhi akekho oyozikhumbula futhi uma zingalingani nezemvelo. Futhi ezemvelo zazingenangqondo futhi zinomsindo. Nami ngangingenaso isiqiniseko ngesinqumo sikaMax.
- Uyazi, ngifunde okuningi ngama-bots, anenkinga ngezifanekiso. Abantu bahlale bephuma kubo, futhi inkhulumomphendvulwano iyaphela. Kungakhathaliseki ukuthi uwamisa kanjani amagama angukhiye nezifanekiso ku-DialogFlow, ngisho nesakhiwo sazo asisizi ukwakha izingxoxo eziphumelelayo ezinobuzwe babantu. Uqinisekile ukuthi singakwenza?
- Uhlala ubheka labo abangaphumeleli futhi bangenwe yithemba elivela kubo. Kunjalo, kuyasiza ukwazi lokho osuvele uzame ngakho ukuze ungakuphindi. Kodwa ake ngikukhumbuze ukuthi nginesilwane esinamandla esizofunda amaphethini wendawo yonke ngokwaso. Futhi abantu ngokwabo bayomsiza kulokhu.
- Uzothola kanjani izethulo emsindweni onjalo? Ngabheka imibhalo yezingxoxo.
- Kungani ngidinga idatha eluhlaza? Uma kwenzeka ukuchezuka kuphethini, lapho i-bot ingakwazi ukuqhubeka, ngizoshintshela kubantu. Lokhu kubizwa nge-variance management, ngicabanga.
- Futhi lokhu okuzokunikeza ukuthi ama-80% ezingxoxo angase aphume iphethini.
- Ekuqaleni, cishe kuyoba njalo. Awukaqondi ukuthi sizowufinyelela kanjani umphumela, ngokuphambene nalokho, i-80% nge-bot?
- Angiqondi ngisho eduze.
- Ngizobhala izingxoxo ezishintshelwe kuma-opharetha, ngihlukanise amaketanga amafreyimu abo futhi ngiwaphakele ku-Raptor kanye nomphumela ozuzwe abantu engxoxweni. Lapho ukuqeqeshwa okwengeziwe kuphumelela, siyakufaka kumodeli futhi sinciphise inani lokushintshela kubantu ngokusekelwe kulawa maphethini ezingxoxo. Ngakho-ke, kuze kube yilapho ungekho udoti oqondile osele, mawuhlale emphakathini. Laba abantu abambalwa benkampani yonke.
– Raptor angenza noma yini?
- Hhayi i-Raptor, kodwa indlela yendawo yonke yokuzivumelanisa nenqubo ngokwakha imodeli yayo. Amandla lawo. Okwakudingeka kwakungeyona nje impendulo, ukusabalalisa amaphutha, kodwa futhi nokugqugquzela - ukuqinisa ukufunda. Futhi yonke into yayisebenza njengezinhlelo eziphilayo. Ukuvela kwabo kuphela kuhamba kancane. Futhi abanaye unkulunkulu onjengami ongabasiza baguquke. Ngaba ngowokuqala ukugibela indlela efana nalena kwezamabhizinisi, hhayi emidlalweni. Yilokho kuphela.
- Ngeke ufe ngesizotha, kodwa empeleni kuzwakala kumangalisa.
Nginqume ukwethula lokhu kusebenza ngendlela ekhethekile. Vele uvule i-bot bese unikeza ujenene ukuthi athenge okuthile ngezwi lakho. Bese kuba izinombolo ezithile. Ngalesi sikhathi kwakungekho ngisho nesikhungo sokumelana, ngoba abaphathi besikhungo sokuxhumana babike kumqondisi wezokuthengisa, futhi wayesevele engumlandeli wephrojekthi. Futhi abasebenzi ngokwabo babekhathele umsebenzi onjalo oyisicefe futhi babejabulela ukusebenza kuphela ngokuphambuka nezikhalo. Isethulo sihambe ngesidumo, ngaphandle kokuthi umphathi-jikelele akakaze akwazi ukusithenga. Umphumela ojwayelekile, njengoba eshilo - uvele waba iklayenti elingajwayelekile futhi wawela ngokushesha ku-opharetha. Kodwa umqondisi wezokumaketha waphumelela, futhi wonke umuntu wajabula. Wonke umuntu uqinisekiswe ibhonasi. Kodwa thina ngokwethu sawujabulela umphumela. Saya endaweni yokucima ukoma siyobungaza ngokwesiko elasungulwa. Ngemvume ye-general, ngilungiselele isihloko ku-vc.ru, njengoba bekuyimpumelelo. Akukho okufanayo osekuke kwazuzwa. I-bot ithuthuke ngokushesha futhi yafunda izifanekiso eziningi. Ngaze ngezwa uhlobo oluthile lomonakalo emphefumulweni wami. Sesicishe sawuqeda umsebenzi. Yayingasekho imisebenzi emikhulu, nakuba wawumningi umsebenzi wokucija nokuqeqesha okwengeziwe. Okuwukuphela kwento eyayisele kwakuyiphrojekthi yezibalo, okwakudingeka yenziwe ku-inthanethi ngezexwayiso zokuchezuka. Kwakulula, nakuba kungasheshi.
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(c) Alexander Khomyakov, [i-imeyili ivikelwe]
Source: www.habr.com