I-Microsoft ingene esivumelwaneni sobambiswano ne-ServiceNow, esisebenzisa izisombululo zayo kokuthi “" Ake sikhulume ngezinhloso ezingaba khona zesivumelwano.
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Ingqikithi yesivumelwano
Maphakathi noJulayi, iServiceNow yamemezela ukuthi ezinye zezixazululo zayo zizosatshalaliswa efwini leMicrosoft Azure. Lokhu kuyiqiniso ikakhulukazi ezicelweni zezinhlangano ezisezimbonini ezilawulwa kakhulu, njengomkhakha kahulumeni. Ngokusho kwabamele i-ServiceNow, ngale ndlela bazokwazi ukukhulisa ukuphepha kwedatha yomuntu siqu.
IMicrosoft nayo, sebenzisa isofthiwe ye-ServiceNow. Ikakhulukazi, sikhuluma ngamathuluzi e-ITSM Information Technology kanye Nokuhlangenwe nakho Kwabasebenzi. Benza lula ukuhlotshaniswa komsebenzi wezisebenzi futhi banciphise inani le-bureaucracy lapho bevumelana ngemisebenzi. Inhlangano ye-IT izophinda isebenze njengomthengisi wezinsizakalo ze-ServiceNow.
Yini ekhona kumakhasimende?
Izixazululo ezintsha zenkundla ye-Now... I-ServiceNow ithi inkampani izokwazi ukuthuthukisa izinqubo zebhizinisi futhi inikeze izinsizakalo eziningi kubasebenzisi. Ikakhulukazi, bahlela ukusebenzisa ubuchwepheshe bozakwethu ekuthuthukiseni imikhiqizo emisha yokuhlaziya kuplathifomu ye-Now. Kuyisixazululo sefu esihlakaniphile sokuzenzakalela ukuhamba komsebenzi okufana nokugunyazwa okuzenzakalelayo. ... futhi hhayi kuphela. Amathuluzi amasha ahlelelwe ukuthi asetshenziswe kuMicrosoft 365 nge-Azure. Bona isofthiwe evela ku-Adobe Inc kanye ne-SAP SE, i-Microsoft futhi engena ngayo ezivumelwaneni zokubambisana.
Ukunweba isisekelo somsebenzisi. Imakethe yezinhlelo zokusebenza ze-SaaS yebhizinisi ihlukaniswe kakhulu. Kodwa abahlaziyi bathi umholi wayo yiMicrosoft, okuyinhlangano isabelo esingu-17%. Ku-ServiceNow, isivumelwano sobambiswano siyithuba lokuheha amakhasimende amasha ku-ecosystem yawo nokuthuthukisa imikhiqizo ye-ITSM ndawonye.
Abahlaziyi abavela e-Bloomberg bakholelwa ukuthi ukuthutheleka kwabasebenzisi abasha I-ServiceNow ukuze ifinyelele umgomo wayo wemali engenayo yonyaka eyizigidi eziyizinkulungwane eziyi-10.
Izinsizakalo eziningi zamafu emkhakheni kahulumeni. Njengoba sishilo ekuqaleni, i-ServiceNow isebenzisa amandla e-Azure Cloud ukuhlinzeka ngezinsizakalo ezinhlanganweni zikahulumeni. Ngendlela, izinyathelo zokuqala zenkampani kule ndlela emuva ekwindla. Manje amakhasimende kahulumeni azokwazi ukusebenzisa lezi zinsizakalo ngohlelo lukahulumeni we-Azure. Lesi yisixazululo sefu esivikelekile esithenjwa yiMicrosoft kanye nePentagon.
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Imakethe entsha ye-ServiceNow yiJalimane. Abamele i-ServiceNow bathi bahlela ukuqala ukusebenza nezinhlangano zikahulumeni waseJalimane (kanye nezinhlangano zikahulumeni kwamanye amazwe aseYurophu). Ifu le-Azure izidingo eziningi ezihlobene nokugcinwa kwedatha. Ngokwengxenye enkulu, ziqondiswa yi-GDPR neminye imithetho yabalawuli bendawo.
Mayelana namanye amaphrojekthi wamafu
I-Microsoft akuyona yodwa inhlangano enkulu i-ServiceNow ebambisene nayo. Ekuqaleni kukaMeyi mayelana nephrojekthi ehlanganyelwe yenkampani ne-Google. Izinsiza ze-IT Operations Management (ITOM) zibekwe efwini lomhlinzeki. Amakhasimende azo zombili izinkampani athole ithuluzi elenza kube lula ukuthunyelwa nokuphathwa kwengqalasizinda ye-IT.
Izinhlangano futhi zihlela ukuthuthukisa ngokuhlanganyela ubuhlakani bokwenziwa nezinhlelo zokufunda zemishini ukuze kuthuthukiswe izinqubo zomsebenzi. Inkundla ye-ServiceNow ITSM izosebenzisa ubuchwepheshe bokuhumusha kwe-AutoML obuvela kwa-Google. Umqondo uwukuyisebenzisela ukuthuthukisa ikhwalithi yokubonwa kwenkulumo kuma-chatbots osekelo lobuchwepheshe.
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Eduze kwale ndawo ServiceNow kanye ne-Amazon. Isevisi yabo ye-Alexa yeBhizinisi, umsizi ohlakaniphile wezinkampani, inikeza abasebenzi ikhono lokuhlela imihlangano yomuntu siqu nokusebenzisa izinhlelo zokusebenza zezinkampani zisebenzisa isilawuli sezwi. Phakathi kwalezi zicelo kukhona izixazululo ze-ServiceNow zokuphathwa kwenqubo ye-IT.
Isevisi eyengeziweManje Sebenza ne-Adobe kumathuluzi wokuthuthukisa ulwazi lwamakhasimende nokusekelwa. Futhi - kumasistimu angandisa ukukhiqiza kwabasebenzi. Le nkampani cishe ihlela ukungena kobunye ubudlelwano namadili amaningi esikhathini esizayo esiseduze ukuze ifinyelele umgomo wayo wonyaka wemali eyizigidi eziyizinkulungwane eziyi-10.
Imihlahlandlela yethu kanye nemihlahlandlela ngesihloko iku-IT Guild corporate blog:
- Isetshenziswa Kanjani Inqubo Yokuphatha Ukucushwa - и
Source: www.habr.com