Isivumelwano Sezinga Lesevisi

Isivumelwano Sezinga Lesevisi (I-SLA)

Inkampani: ProHoster
Iwebhusayithi: https://prohoster.info

Lesi Sivumelwano Sezinga Lesevisi (esibizwa ngokuthi Isivumelwano Sezinga Lesevisi) I-SLA) ichaza iziqinisekiso zokutholakala kwensizakalo, izinkomba zekhwalithi yensizakalo, inqubo yokuphendula yensizakalo yokusekela, kanye nemibandela yokunikeza isinxephezelo kumakhasimende enkampani. ProHoster.

Lo mbhalo uyingxenye ebalulekile Imigomo Yesevisi.

1. Imigomo nezincazelo

• Imisebenzi — izinsizakalo zokubamba, i-VPS/VDS, amaseva azinikele kanye nezinye izinsizakalo ezinikezwayo ProHoster.
• Isikhathi sokuphumula — iphesenti lesikhathi sokutholakala kwesevisi ngenyanga yekhalenda.
• Isikhathi sokuphumula — isikhathi lapho isevisi ingatholakali ngenxa yephutha ProHoster.
• Ikhasimende - umuntu ngamunye noma inhlangano esemthethweni esebenzisa izinsizakalo ProHoster.
• Umsebenzi ohleliwe — umsebenzi wobuchwepheshe ohleliwe kusengaphambili.

2. Isiqinisekiso sesikhathi sokusebenza

ProHoster iqinisekisa izinga elilandelayo lokutholakala kwensizakalo:

Isikhathi sokuphumula sibalwa ngokusekelwe enyangeni yekhalenda.

3. Okuhlukile ekubalweni kwesikhathi sokusebenza

Uma kucatshangelwa isikhathi sokuphumula ungavuli amacala alandelayo:

• umsebenzi wokulungisa ohleliwe (ngesaziso sangaphambilini);
• umsebenzi wezobuchwepheshe ophuthumayo ongahleliwe;
• izingozi kanye nezimo eziphoqayo (ukuhlaselwa kwe-DDoS, izinhlekelele zemvelo, ukungasebenzi kwabahlinzeki bezinsizakalo abaphezulu);
• izenzo zeklayenti (amaphutha okucushwa, ukwephulwa kwe-AUP, i-malware);
• ukumiswa kwezinsizakalo ngenxa yokwephulwa komthetho Imigomo Yesevisi, Inqubomgomo Yokuxhashazwa noma Yokuhlukumeza;
• izinkinga ngesofthiwe noma izinsizakalo zenkampani yangaphandle ezingaphathwa yi ProHoster;
• ngenxa yezinto ezingaphezu kwamandla ethu (njengenhlekelele yemvelo, impi (umthetho wezempi), izenzo zobuphekula, izibhelu, izenzo zikahulumeni, noma ukwehluleka kwenethiwekhi noma idivayisi engaphandle kwezikhungo zethu zedatha).

4. Umsebenzi wobuchwepheshe ohleliwe

4.1. Umsebenzi ohleliwe ungenziwa ngenxa yalokhu:

• izibuyekezo zesofthiwe;
• ukuthuthukiswa kokuphepha;
• ukuthuthukiswa kwengqalasizinda.

4.2. Amakhasimende aziswa ngomsebenzi ohleliwe kusenesikhathi (lapho kungenzeka khona) ngokusebenzisa:

• iphaneli yeklayenti;
• izaziso ze-imeyili;
• iwebhusayithi esemthethweni.

5. Imithwalo yemfanelo ProHoster

ProHoster uzibophezela ku:

• ukugcina ingqalasizinda isebenza kahle;
• thatha izinyathelo ezifanele zokuvimbela ukuphazamiseka;
• ukuhlinzeka ngokuqapha inethiwekhi kanye nemishini;
• ukuphendula ngokushesha ezigamekweni;
• ukunikeza isivikelo esiyisisekelo ekuhlaselweni kwenethiwekhi (kuye ngokuthi isevisi).

6. Imithwalo yemfanelo yeklayenti

Iklayenti lizibophezela ukwenza lokhu:

• landela Imigomo Yesevisi, Inqubomgomo Yokuxhashazwa kanye Nokuxhashazwa;
• qinisekisa ngokuzimela ukuphepha kwedatha yakho;
• sebenzisa izinsizakalo ngezinjongo ezisemthethweni;
• yazisa ukwesekwa ngezinkinga ngesikhathi esifanele;
• gcina imininingwane yokuxhumana isesikhathini.

7. Isinxephezelo kanye namakhredithi esevisi

Uma izinga lesikhathi sokuphumula eliqinisekisiwe lingafinyelelwanga ngenxa yephutha le- ProHoster, iklayenti lingacela imali mboleko yezinsizakalo (ikhredithi yesevisi).

7.1 Inani lesinxephezelo

Isinxephezelo siyanikezwa kuphela ngesimo semali mboleko, hhayi ukubuyiselwa imali.

7.2. Imibandela yokuthola isinxephezelo

• isicelo kumele sithunyelwe zingakapheli izinsuku eziyi-7 kusukela kwenzeke lesi sigameko;
• isicelo senziwa ngohlelo lwamathikithi;
• izinxephezelo aziqongelelwanga;
• I-SLA ayisebenzi kumasevisi anesaphulelo, izikhathi zokuhlola, noma izinsizakalo zamahhala.

8. Umkhawulo Wesibopho

ProHoster akanasibopho salokhu:

• izinzuzo ezingaqondile noma ezilahlekile;
• ukulahleka kwedatha yamakhasimende;
• ukumisa ibhizinisi leklayenti;
• izenzo zabantu besithathu;
• amaphutha esofthiwe ahlobene nokungabi yingqalasizinda ProHoster.

Umthwalo wemfanelo omkhulu ProHoster kukhawulelwe enanini elikhokhwe yiklayenti ngesikhathi sokukhokha esifanele.

9. Izinguquko ze-SLA

ProHoster inelungelo lokushintsha le SLA. Inguqulo yamanje ihlala ishicilelwa kuwebhusayithi esemthethweni futhi iqala ukusebenza lapho ishicilelwa.

10. Umthetho osebenzayo

Le SLA ilawulwa ngumthetho wamazwe omhlaba osebenzayo kanye nemithetho yegunya lokufakwa kwenkampani. ProHoster.

11. Imininingwane yokuxhumana

Uma unemibuzo mayelana ne-SLA kanye nekhwalithi yesevisi:

Iwebhusayithi: https://prohoster.info
I-akhawunti yomuntu siqu: https://billing.prohoster.info
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