Mhoro, Habr! Ndinoda kutaura nezvekuti isu, kuNPO Krista, tinoitisa sei kudzidziswa kwemakambani sechikamu chechirongwa che #KristaTeam, chakagadziridzwa kudzidzisa vashandi vekambani.
Kutanga, ini ndichatarisa kana kudzidziswa kunodiwa zvachose? Kwenguva refu ndakanga ndiine kumwe kusava nechokwadi pamusoro pekubatsira kwavo. Nekudaro, rimwe zuva ndakasangana nemarudzi ese eruzivo nezvemayunivhesiti emakambani paInternet. Zvakazoitika kuti vanga varipo kwenguva yakareba. Makambani anoshandisa mari yakawanda kudzidzisa vashandi vavo kuburikidza nekudzidziswa.
Kare, ndaiva nemukana wekutora chikamu muzvidzidzo zvakasiyana-siyana. Sezvo mutemo, ivo vanotungamirirwa nevanokwana vanokwanisa, vadzidzisi vane ruzivo. Kazhinji kudzidziswa kunotora mazuva 2-3, maawa masere ega ega. Theoretical zvinhu zvinochinjana neanoshanda mabasa. Pakupera kwekudzidziswa, vatori vechikamu vanokumbirwa kuita purojekiti diki yekusimbisa ruzivo rwavo. Zvaiita sekuti zvese zvaive zvakanaka, asi nguva dzese mushure mekutora chikamu mukudzidziswa kwechimiro ichi, ndakazvibata ndichifunga kuti ndiri kurasikirwa nechimwe chinhu. Kudzidziswa kweprojekiti yedu #KristaTeam kwakava kuwanikwa chaiko kwandiri uye kwakandibvumidza kutora nhanho mukusimudzira hunyanzvi. Vanosiyana sei nedzimwe dzidziso?
Kudzidziswa kwevarairidzi
Kuti uve mudzidzisi wemukati mukambani yedu, mushandi wega wega anofanira kudzidziswa pamusoro pemisoro inoenderana nehurongwa hwedu hwehunyanzvi, uye kudzidziswa kwevarairidzi nzira dzekudzidzisa dzevateereri vakuru.
Dzidziso dzevaraidzi venguva yemberi - maneja epurojekiti, akatangira kudzidziswa kwandakatora chikamu, kwaive kwakanangana nekuvandudza hunyanzvi hwekambani nehutungamiriri. Izvi zvinosanganisira:
- Kuzvipira
- Mutengi kutarisa
- Tarisa pane zvitsva
- Kushandira pamwe
- Professionalism
- Kuronga kwechikwata
- Sangano rebasa reboka
- Kuongorora uye kuongorora basa reboka
- Kugadzirisa Kusawirirana
- Kutarisira njodzi
- Kutarisira nguva uye kugona kwemunhu
- Hutungamiri
- Kuvandudzwa kwevashandi
- Strategic Thinking
- Shandura manejimendi
Vatariri veprojekiti vakadzidzira ruzivo, hunyanzvi, uye maitiro anoenderana nehunyanzvi uhu.
Kutanga kwekudzidziswa
Mushure mekupedza kudzidziswa, mamaneja eprojekiti akaita sevarairidzi kwatiri, vakuru vedhipatimendi uye vamiriri vevashandi vekambani inochengeterwa. Sezvo zvinyorwa zvedzidzo zvakakura zvikuru, takazvipiwa muchimiro chakapfupikiswa. Yakazove kosi yekudzidzira. Nguva yekudzidziswa yaive 2 months. Pakazara pakanga paine kudzidziswa makumi maviri: 20-2 kudzidziswa pasvondo.
Pavadzidzi vaivepo maive majaya nemhandara, paive nevanhu gumi nevashanu pamwe chete. Hapana anopfuura 15 mumiriri kubva kubazi rekambani akabatanidzwa. Sarudzo yakaitwa zvichienderana nezvido zvevashandi pachavo uye kurudziro yevatungamiriri vavo. Nekuda kweizvozvo, boka racho rakamiririra huwandu hwese hwemabasa akakosha ekambani, kusanganisira vaedzi, nyanzvi mukugadzirisa software uye kuita, methodologists uye, hongu, vanogadzira mapurogiramu, ini ndiri mumwe wavo.
Pakutanga kwezvidzidzo zvedu, takapihwa misoro yeprojekiti uye takaziviswa kuti, pamusoro pekutora chikamu mukudzidziswa, taifanira kufunga kuburikidza nemafungiro avo, kunyora mabasa ehunyanzvi pavari uye kudzivirira mapurojekiti.
Misoro yacho yaive:
- kuvandudzwa kwehwaro hweruzivo rwekuumbwa kwehunyanzvi hwekuita zvinoenderana nemamiriro emutengi;
- kukudziridzwa kwenharembozha yekugadzira zvishuwo uye zvinangwa zvehupenyu;
- kuvandudzwa kwe "smart" user support system;
- kuvandudzwa kwemodule yewebhusaiti yemukati yekambani uye nharembozha yekushandisa hurongwa hutsva hwekukurudzira kusiri kwezvinhu zvevashandi nenzira ye "zvakabudirira";
- kuvandudzwa kweiyo portal yeruzivo yeNPO "Krista".
Misoro yose yakaratidza mabasa chaiwo ekugadzira, ayo panguva iyoyo akanga asati asvika padanho rekuita, i.e. dzaive dzakakodzera.
Ndaifunga kuti training yacho yaizofamba sei. Ndakanga ndambotaura nemamaneja akawanda kubasa, uye vamwe vavo ndainyatsoziva kuti vaizotiudza sei zvinhu zvose.
Kudzidziswa kwenhanganyaya
Akatibatsira kukurira kufunganya kwedu pamusoro pokuti tingadzikamisa sei kudzidza nebasa. Pamusoro pazvo, hapana akazvikanzura. Kudzidziswa uku kwakakurudzirawo kufarira kwekuwedzera kudzidziswa.
Zvakafamba sezvizvi. Mushure mechikamu chekutanga, takakamura kuita zvikwata zvevanhu vatatu chimwe nechimwe uye takatamba misoro yemapurojekiti edu emangwana. Chikwata chedu chakawana musoro weshanu. Ipapo takakumbirwa kupedza basa rokusika. Chikwata chimwe nechimwe chakapihwa varairidzi vaviri. Basa racho raive rekugadzira uye kurekodha mavhidhiyo emaminitsi mashanu kusuma zvikwata. Takaenda kumahofisi edu ndokutanga kuuya nemaconcepts nemascenarios.
Pakutanga zvakanga zvakaoma kugovera mabasa: kunzwisisa kuti ndiani aiva jenareta yepfungwa, ndiani akanga ari musanganisi, uye ndiani aiva harmonizer kana muongorori wezviwanikwa. Vaperekedzi vakapa mazano avo. Zvisinei, zvishoma nezvishoma zvinhu zvose zvakafamba zvakanaka. Chikwata chedu chakatora nyaya yevapambi kubva mubhaisikopo "The Diamond Arm" sehwaro. Vhidhiyo yacho yakazova inosetsa zvikuru. Zvimwe zvikwata zvaivewo nemavhidhiyo anonakidza. Semuenzaniso, rimwe boka rakatamba pamusoro pedingindira renziyo yeNautilus Pompilius "Kusungwa neChain Imwe" yekuzvipa, nepo rimwe boka raifarira nzira yakananga yekuzvipa, ichiperekedza nemifananidzo yakajeka.
Kazhinji, chivakwa chechikwata chakaitika muushamwari, mufaro uye pamusoro pemanzwiro. Ndakapedzisa: basa rekugadzira boka idanho rakakosha kwazvo rekudzidziswa. Yaigara ichishandiswa mukuwedzera kudzidziswa. Basa iri raibvumira:
- batanidza vadzidzi;
- gadza hukama hwekuvimbana pakati pevadzidzi nevadzidzisi;
- chinja pfungwa kubva kunyaya dzebasa kuenda kune rumwe rudzi rwechiitwa uye tarisa zvinhu zvakajairika nechitarisiko chitsva.
Kudzidzisa "Customer Focus"
Panguva ino, taifanira kudzidza kuziva uye kunzwisisa zvinodiwa nevatengi vesangano, kuvaka hukama hunovaka, hwenguva refu navo, kukunda kusawirirana pakushanda nevatengi uye kuwana mhinduro dzinobatsira. Basa racho rakanga risiri nyore. Mitemo yakati wandei inoshanda yekutaurirana iyo yakakosha kune ese dzidziso yakatibatsira kubata nayo munzira dzakawanda. Izvi zvinosanganisira:
- imwe maikorofoni mutemo;
- kutaurirana pazita rekutanga;
- chiitiko chemutori wega wega;
- kushandura mafoni kune vibrate mode;
- kunzwisisa kwakajeka kuti hakuna mibvunzo yeupenzi;
Kutevedzera mitemo iyi kwakatibvumira kuumba mhepo inovaka, ine ushamwari uye kuwana zvibereko zviri nani.
Panguva yezvidzidzo paive nenguva dzakawanda dzinonakidza dzakaperekedzwa nemanzwiro akasimba. Tose takagadziridza nzira dzedu dzenguva dzose dzekushanda uye takaita sarudzo itsva. Migumisiro yeizvi uye kumwe kudzidziswa kwakakurukurwa mumhepo yakasununguka, yakasununguka.
Mushure mekudzidziswa uku, ndakatoona kuti ndaidawo kuzviedza semuperekedzi. Semurairidzi, ndaida kuunza ruzivo rwangu uye simba mukuita kudzidza. Ndaitarisira kunzwa mufaro mumwe chete uye kubatana nevadzidzi panguva yekudzidziswa sezvandakaita pandakadzidziswa. Tariro idzi dzakabva dzaruramiswa zvizere.
Debate - kudzidzisa kutaura paruzhinji
Pakutanga kwekudzidziswa uku, takasumwa nzira yekubvunza nayo mibvunzo nemazvo, kupokana, kuitisa nhaurirano, nekugadzirisa hurukuro. Ipapo pakanga pane kudzidzira: makirasi akati wandei akazvipira kumakakatanwa, akaitika maererano neyakajairwa modhi.
Kune vakawanda vatori vechikamu vokurovedza, kusanganisira ini, ichi chakanga chiri chiitiko chavo chokutanga mukuziva unyanzvi hwokutaura pachena. Kutaura pamberi pevateereri uye kupindura mibvunzo inonyengera kubva kuvashori kwakanga kusiri nyore. Uyezve, ndakaona izvi kwete kwandiri chete, asiwo mune vamwe vatori vechikamu. Zvisinei, pashure pekudzidziswa, ndakawana ndisingafungiri kuti ndaichifarira. Uyezve, rudzi urwu rwekudzidziswa rwava imwe yezvandinoda. Ndakanakidzwa nekutora chikamu mugakava. Semutemo, vakanonoka kupera, asi havana kumbondisiya ndichinzwa ndisina tariro, asi pane zvinopesana, vakandipa simba rakanaka.
Mukambani yedu, nharo dzichangobva kuitwa mwedzi wega wega: #ChristaDebates kirabhu yakagadzirwa. Ndinoedza kutora rutivi mumusangano uri wose.
Final project
Mumapurojekiti ekupedzisira taifanira kufungisisa nekukwenenzvera ruzivo rwakawanikwa panguva yekudzidziswa. Basa pamapurojekiti rakaenderera mberi mukati mekudzidziswa kwese. Taisangana kanoverengeka pavhiki pashure pebasa kana kuti kudzidziswa.
Chikwata chedu changa chiri kugadzira ruzivo portal yeNGO Krista. Taifanira kugadzira nzvimbo yeruzivo yakabatana yekambani yedu, iyo ine geography yakakura. Muchiitiko ichi, zvakava zvakanyanya kuoma kwatiri kuverenga kusimba kwebasa uye, zvichibva pairi, bhajeti. Isu takakwanisa kugadzira zvimwe zvikamu zvepurojekiti, semuenzaniso, njodzi, zvakanaka. Ndichiri kushanda mubasa racho, ndakadzidza zvakawanda zvemakambani emakambani. Kuongorora uku kwakabatsira zvikuru. Takasvika pamhedziso yekuti tinoda yakazara-yakazara ruzivo system ine hupamhi hwekushanda. Nekuda kweizvozvo, chirongwa chedzidzo chechikwata chedu chaive chekutanga kupinda mukugadzira. Ndakaita rombo rakanaka kuitungamira semutungamiri wehunyanzvi.
Mhedziso uye tarisiro
Kubva pane ruzivo rwangu rwekutora chikamu mukudzidziswa, ndinogona kuumba nharo dzinotevera mukuda kwavo: zvakaoma kudzidza dzidziso yemaitiro ekuita iwe pachako - pano rubatsiro rwemudzidzisi ane ruzivo ruchabatsira zvikuru; panguva yekudzidza pamwe chete, zviitiko uye maonero zvinotsinhaniswa pakati pevatori vechikamu, uye pane mukana wekuita nekukasira kugadzira zvinyorwa zvine hunyanzvi mukuita; Kuti unyure mune imwe musoro wenyaya, iwe unofanirwa kutanga wamisa vector yekuvandudza, i.e. Dzidzo dzinopa gwara, uye ipapo unogona kudzidza zvinyorwa zvakadzama uri wega.
Ini ndaifarira chaizvo fomati yekudzidziswa mukati me #KristaTeam chirongwa. Sekuona kwangu, vamwe vatori vechikamu zvakare. Zvinyorwa zvedzidzo zvaive zvakasiyana. Mubvunzo wakamuka: isu, nyanzvi dzeakasiyana profiles, tinoda kudzidziswa kusingaenderane nehunyanzvi hwedu? Semuenzaniso, mugadziri wepurogiramu anoda kuve anotungamirwa nevatengi? Uye heino mubvunzo wekupindura wakamuka: vanogadzira zvirongwa vanonzwisisa vaedzi, mamethodologist, nyanzvi dzekuita, uye vatengesi zvakanaka? Mushure mezvose, havasi vese vanonyudzwa mukukurukurirana nevatengi vekunze, asi munhu wese akanyudzwa mukukurukurirana nevatengi vemukati. Zvisinei, havasi vose vanoita zvakanaka. Asi kana chimwe chinhu chikasashanda kwandiri, zvinoreva kuti ndinochida, iyi ndiyo nzvimbo yangu yekusimudzira, uye mune ino musoro, nzvimbo yekukura kwemunhu. Kufuridzirwa kwemashoko matsva, anotsigirwa nekuita, pamunhu anogona kuchinja musimboti wake usina kuumbwa, ipapo maonero ake ezvimwe zvinhu. Nokudaro, pakupedza izvi kana kuti kudzidziswa, ndakazvinzwisisa pachangu: ichi ndicho chinhu chinodiwa - ndichadzokera kwairi kana zvichidiwa.
Mukana usina kupokana wekudzidziswa kwacho waiva wekuti mamaneja edu - vanhu vatinogara tichisangana navo kubasa mumamiriro ezvinhu akasiyana - vaive mubasa revatori vechikamu vakaenzana. Zvaiita sokuti vaiva nehanya nesu zvechokwadi. Vanachipangamazano vainetsekana chaizvo kuti zvese zvaizofamba sei. Munguva yekudzidziswa kwese, varairidzi nevatori vechikamu vaigara vachitaurirana, vachichinjana maonero uye manzwiro. Izvi zvakaita kuti tajairane uye takatoita shamwari. Iye zvino isu tinopindirana zvakanyanya kushingaira pazvinhu zvose zvekushanda. Ndinoedza kuchengetedza hukama hunodziya nevose vanotora chikamu chekudzidzisa.
Mushure mekuongorora ruzivo rwekudzidzisa yekutanga yevashandi, takasvika pamhedzisiro yekuti takabudirira:
- kubatana kwevadzidzi nevarairidzi;
- kuvandudzwa kwezviripo uye zvakadzama kuvandudzwa kwemapurojekiti matsva anobatsira bhizinesi;
- Yakanyanya kudzidziswa fomati yenzvimbo yekuchengetedza vashandi vekambani;
- kuvandudzwa kwetsika dzemakambani;
- kuwedzera kuvimbika kwevashandi kukambani.
Isu takagadzirisa zvinotevera kune yechipiri rukova kudzidziswa:
- Chero ani zvake anogona ikozvino kunyorera kuti atore chikamu mukudzidziswa. Kuti vaite izvi, vashandi vanozadza mibvunzo uye kunyora zvinyorwa;
- zvakasarudzwa kukoka varairidzi - vatori vechikamu murukova rwekutanga rwekudzidziswa;
- sechikamu chekudzidziswa kwekuvaka kwechikwata kunobudirira, zvakasarudzwa kuita zviitiko zvemitambo;
- pakupera kwemakirasi ose, mutambo webhizimisi wekupedzisira unorongwa kune vatori vechikamu vavo, panguva iyo unyanzvi hwose hunoitwa;
- Yakarongwa kuparadzira tsika yekudzidziswa kwakasimba kwevashandi veNPO Krista kumapazi ekambani yedu mumatunhu enyika. Izvo zvichaitika muna Ndira-Kukadzi 2020.
Kudzidziswa mukati megadziriro ye #KristaTeam purojekiti chikamu chechirongwa chekudzidziswa kwemakambani, kusikwa kweiyo NPO "Krista" inotarisisa zvakanyanya. Iyi purojekiti inosanganisira mabhuroko ezviitiko zvekudzidzisa zvine zvinangwa zvakasiyana zvevashandi vehunyanzvi hwakasiyana uye zvimiro. Zviitiko zvakadaro zvinosanganisira kudzidziswa kwemukati-kutarisana pamisoro yakasarudzika. Kudzidziswa pamusoro penyaya dzisiri-musimboti kuchaitwawo. Dzichaitwa nevarairidzi vakakokwa. Seti yemakosi emagetsi, webinars uye offline yekudzidzisa sisitimu iri kugadzirwa parizvino. Chirongwa chekudzidziswa chenyanzvi dzekutsigira vatengi chiri kugadzirwa, mukati umo kudzidziswa kwakasiyana kuchaitwa. Kazhinji, isu tinoongorora zvinodikanwa zvebhizinesi redu uye, zvichibva pazviri, tinogadzira chirongwa chekuvandudza hunyanzvi hwekambani.
Ndichipfupikisa zvakataurwa, ndinoda kusimbisa kuti mapurojekiti ekuita uye mamaneja emadhipatimendi eNPO Krista sevarairidzi vanopa mhedzisiro yakanaka. Boka rechitatu rava kugadzirira kudzidziswa. Ini ndichatora chikamu mairi, semurukova rwechipiri, semurairidzi, co-mudzidzisi, uye izvi zvakanaka.
Pamwe, kudzidziswa kwakada kufanana nekwedu kunoitwawo mune mamwe makambani. Zvingave zvinonakidza kuziva nezve tsika yakadaro.
Source: www.habr.com
