Isishwankathelo sencwadi egqwesileyo, ngokoluvo lwam.
Ndiyincoma kuye nabani na obandakanyekayo kuphando lwe-UX, ofuna ukuphuhlisa imveliso yabo okanye enze into entsha.
Le ncwadi ikufundisa indlela yokubuza imibuzo ngokuchanekileyo ukuze ufumane ezona mpendulo ziluncedo.
Le ncwadi iqulethe imizekelo emininzi yokwakha iingxoxo, kwaye inika iingcebiso malunga nendlela, phi kwaye nini udliwano-ndlebe. Ulwazi oluninzi oluluncedo. Kwisishwankathelo ndazama ukunika isishwankathelo sezona zinto ziluncedo.
Ezinye iingxoxo zigqithiswa ngokupheleleyo, kuba zibonisa kakuhle ukuba kwenziwa njani kwaye ungabuzi njani imibuzo ukuze ufumane iimpendulo eziyimfuneko.
"Vavanya umama"
"Uvavanyo lukamama luluhlu lwemithetho elula ekunceda ukuba uqulunqe imibuzo efanelekileyo, ukuphendula apho nomama wakho akanakuxoka" (c)
into ebizwa ngokuba yenziwe akekeleli umyalezo esiwufaka kumyalezo
Uvavanyo lukaMama aluphumelelanga
Unyana: “Mamela, mama, ndinombono weshishini elitsha. Ndingaxoxa nawe ngayo?”
(Ndiza kuwukhuphela kuwe umphefumlo wam. Nceda ugcine iimvakalelo zam)
Umama: "Ewe, sithandwa, kunjalo" (Ukuphela konyana wam, kwaye ndizimisele ukuxoka ukuze ndikukhusele.)
Unyana: "Uyayithanda i-iPad yakho, akunjalo? Kwaye uyisebenzisa rhoqo?"
Umama: "Ewe" (Undinike le mpendulo kwaye uyifumene)
Unyana: "Ngaba ungayithenga i-app efana nencwadi yokupheka kwi-iPad yakho?"
(Ndibuza umbuzo ocingelwayo, ozele lithemba, kwaye uyayazi into endifuna ukuyiva kuwe)
Umama: “Mh…” (Ngaba ndifuna enye incwadi yokupheka kwiminyaka yam?!)
Unyana: “Iya kuxabisa ii-$40 kuphela. Ixabiso eliphantsi kuneencwadi ezinoqweqwe olulukhuni" (Andizukuyihoya le ntetho ingacacanga kwaye ndiqhubeke nokuthetha ngombono wam omkhulu)
Umama:" Ewe andiyazi..." (Ngaba ngokwenene kufuneka uhlawule nantoni na ngezicelo?)
Unyana: “Unokwabelana ngeeresiphi nabahlobo kwaye usebenzise i-iPhone app ukwenza uludwe lokuthenga. Kwaye kuya kubakho iividiyo kunye nompheki omthanda kakhulu" (Ndicela uthi ewe. Andizokushiya wedwa de wenze lento.)
Umama: “Ewe, nyana, ivakala isihendo. Unyanisile, i-$40 lixabiso elihle. Kwaye ingaba iyakubakho imizobo yeeresiphi?" (Ndiqinisekisile ukuba ixabiso lalifanelekile ngaphandle kokwenza isigqibo sokuthenga ngokwenene, ndinike izincomo zokungazibophelelanga, kwaye ndacebisa ukongeza inqaku ukuze ndibonakale ndinomdla.)
Unyana: "Ewe okuqinisekile. Enkosi, mama, ungoyena ulungileyo kum!” (Le ncoko ndayitolika ngokuphosakeleyo ngokupheleleyo kwaye ndayithatha njengesiqinisekiso sokuba ndinyanisile.)
Umama:" Uyayifuna lasagna?" (Ndiyoyika nyana, awunanto yokuthenga ukutya ngokwakho. Ndicela utye kancinci)
Uvavanyo lukaMama luphumelele
Unyana: "Molo mama! Luhamba njani unxibelelwano lwakho ne-iPad entsha?”
Umama: “Ndamthanda ngokwenene! Ndiyisebenzisa yonke imihla"
Unyana:" Kwaye uqhele ukwenza ntoni ngayo?" (Ke, sibuze umbuzo jikelele, ngoko ke asizukufunda nto ibaluleke kakhulu ekuphenduleni.)
Umama: “Akukho nto injalo... Ndifunda iindaba, ndidlala iSudoku, ndithetha nabahlobo bam. Ezona zinto ziqhelekileyo"
Unyana: "Ubusebenzise ntoni okokugqibela?" (Ukucacisa umfanekiso wangempela usebenzisa imizekelo ethile, ukufumana idatha ethile)
Umama: “Njengoko usazi, mna notata siceba ukuthabatha uhambo. Kwaye bendikhangela iindlela zokuhlala ezinokubakho" (Usebenzisa igajethi yakhe, edibanisa ishishini nolonwabo. Oku akuzange kukhankanywe kwimpendulo yombuzo malunga nokusetyenziswa "okuqhelekileyo".)
Unyana: "Ngaba ukhe wayisebenzisa le app?" (Lo mbuzo unokubizwa ngokuba khokelayo, kodwa maxa wambi kufuneka utyhale kancinane ukuze incoko isiwe kwicala esinomdla kulo)
Umama: “Hayi, ndijonge ulwazi kuGoogle. Bendingazi ukuba ikhona iapp yalento. Ibizwa ntoni? (Abantu abancinci basebenzisa i-App Store ukukhangela izicelo. Kwaye umama ulindele ukuba umnike ingcebiso ethile. Kwaye ukuba oku kuyinyani kwingqiqo ebanzi, ke ukufumana ijelo elithembekileyo lokuthengisa ngaphandle kwe-App Store kuya kudlala indima ebalulekileyo kwixesha elizayo.)
Unyana: "Ufumene njani ngezinye ii-apps ozisebenzisayo?" (Ngokuhlalutya iimpendulo ezinomdla kunye nezingalindelekanga, unokuqonda iipatheni zokuziphatha kunye neenjongo eziphantsi kwazo)
Umama: "Iphephandaba langeCawa linecandelo elinenkcazo yeveki malunga nezongezo" (Awukhumbuli ukuba wawugqibele nini ukuvula iphephandaba? Kodwa njengoko sibona, izixhobo zentengiso zemveli zinokuba luncedo xa usebenza nabathengi abafana nomama wakho)
Unyana: "Icacile. Ngendlela, ndabona ukuba iincwadi zokupheka ezintsha zivela eshelufini. Zivela phi? (Njengomthetho, kukho amanqaku amaninzi abuthathaka kuyo nayiphi na ingcamango yeshishini. Kule meko, oku zombini itshaneli yokuhambisa - isicelo se-iPad, kunye nemveliso ngokwayo - incwadi yokupheka)
Umama: “Sisipho esiqhelekileyo seKrisimesi, nantso kuphela. Ndicinga ukuba uMarcie undinike le. Khange ndiyivule. Ngokungathi, kwiminyaka yam, ndifuna enye iresiphi ye-lasagna?! (Ewe! Kule mpendulo sifumana iinkozo zegolide. Kukho ezintathu: 1) abantu abadala abafuni enye iqoqo eliqhelekileyo leendlela zokupheka; 2) ngokucacileyo, imarike yezipho isebenza ngokuzinzileyo; 3) mhlawumbi abapheki abancinci bayinxalenye ethembisayo ngakumbi, kuba abakaqhelani neziseko zokupheka.)
Unyana: "Yeyiphi incwadi yokupheka yokugqibela ozithengele yona?" (Kwiimpendulo ezingacacanga ezinje ngo “Andizithengi iincwadi zokupheka kwaphela,” cela imizekelo ethile.)
Umama: "Ewe, ewe, xa ubuza, ndakhumbula: malunga neenyanga ezintathu ezidlulileyo ndithenge ingqokelela yeendlela zokupheka zezilwanyana. Utata wakho uzama ukutya okunempilo, yaye ndiye ndacinga ukuba ndingagalela iintlobo ngeentlobo zokutya kwemifuno.”Olunye ukhozo lwegolide: nabapheki abanamava banokuba nomdla kwiincwadi zokupheka ezikhethekileyo okanye zokuqala)
Qhubeka nencoko. Ukuyijika kwicala elifanelekileyo, unokubuza umama wakho ukuba ujonge iiresiphi usebenzisa i-iPad kwaye ubukele iiklasi ze-culinary masters kwiYouTube.
Izigqibo:
Incoko yokuqala yabonisa ukuba le ngcamango ayilunganga. Owesibini wanikela ingqalelo.
Ngoba? Wawuyintoni umahluko phakathi kwencoko yesibini neyokuqala? Umama akakwazanga ukukuxokisa kuba ungakhange uthethe naye ngalo mbono wakho. Into engaqondakaliyo, akunjalo? Sifumanisa ukuba abantu banomdla koko sikwenzayo ngaphandle kokuyikhankanya. Sithetha ngabo nobomi babo.
- Thetha nabo ngobomi babo, hayi ngombono wakho.
- Buza ngezinto ezithile ezenzeke kwixesha elidlulileyo, endaweni yeembono okanye iimbono zexesha elizayo.
- Thetha kancinci, mamela ngakumbi
Imibuzo emihle nemibi
Uluhlu lwemibuzo onokuyibuza ukufumana ezona mpendulo ziluncedo kunye nemibuzo onokuyilibala
“Ucinga ukuba licebo elilungileyo eli?”
Umbuzo ombi! Yimarike kuphela enokuxelela ukuba umbono wakho ulungile. Yonke enye into ayikho ngaphezu kweembono.
Ukuba i-interlocutor yakho ayiyiyo ingcali yeshishini elinobuchule, uya kuzithoba kuphela kunye nomngcipheko omkhulu wokuva ubuxoki.
Kungangcono ukubuza abantu abanokuba ngabaxhasi babonise indlela abawenza ngayo lo msebenzi ngoku. Buza ukuba yintoni abayithandayo nabangayithandiyo ngomsebenzi. Buza ukuba zeziphi ezinye izixhobo kunye neenkqubo abazamile ngaphambi kokuba bazinze kwesi basisebenzisayo ngoku. Ngaba bakhangela ngenkuthalo into enokuyithatha indawo yayo? Ukuba kunjalo, yintoni eyaba ngumqobo? Ukuba akunjalo, kutheni kungenjalo? Balahlekelwa njani yimali besebenzisa izixhobo zangoku? Ngaba banayo imali yokuthenga izixhobo ezingcono? Emva koko ushwankathele lonke ulwazi olufumeneyo kwaye uzenzele isigqibo sokuba umbono wakho ulungile.
Umgaqo wegolide: Izimvo azinamsebenzi.
"Ungathenga imveliso eyenza umsebenzi we-X?"
Umbuzo ombi.
Ucela izimvo kunye neengqikelelo, ubhenela kubantu abanethemba eligqithisileyo abafuna ukukugcina wonwabile.
Phantse rhoqo kwiimeko ezinjalo abantu baphendula ngokuthi: “Ewe,” nto leyo eyenza ukuba imibuzo enjalo ingabi nantsingiselo.
Lungiswa: buza uba bayenza njani iTask X ngoku bachitha malini kuyo. Fumana ukuba kuthatha ixesha elingakanani. Bacele ukuba bakuxelele ngakumbi malunga nendlela u-X asonjululwe ngayo kwixa elidlulileyo. Ukuba ingxaki ihlala ingasonjululwa, buza ukuba kutheni. Ngaba baye bazama ukufumana izicombululo? Ngaba ezi zicombululo bezingasebenzi ngokwaneleyo? Okanye abakhange bazame nokuyenza kuGoogle?
Umgaqo wegolide: naluphi na uqikelelo lwekamva libubuxoki, kwaye lunethemba elingaphaya koko.
"Ungabhatala malini ngo X?"
Umbuzo ombi.
Akukho ngcono kuneyangaphambili, kwaye ngaphandle koko, amanani anokuthi adlale ihlaya elikhohlakeleyo kuwe. Emva koko, amanani abonakala eyinyani kwaye ethembekileyo.
Ungawulungisa njani lo mba? Njengaye wonke umntu: buza ngezinto ezenzeka ngokwenene. Ixabisa malini le ngxaki kubo? Bahlawula malini ngoku ukuze bayisombulule? Luluphi uhlahlo lwabiwo-mali abalubekele oku? Ndiyathemba ukuba sele uqaphele umkhwa othile.
Umgaqo wegolide: Abantu bayakuxoka xa becinga ukuba ufuna ukuva ubuxoki.
"Zeziphi iimpawu ekufuneka imveliso yakho yephupha ibe nayo?"
Hayi umbuzo ombi, kodwa kuphela ukuba unokuqhubeka kakuhle.
Ixabiso lemveliso livela ekuqondeni ukuba kutheni abathengi bafuna izakhono ezithile. Awufuni ukuzikhawulela ekuqokeleleni kuphela izicelo zokuphunyezwa komsebenzi othile. Kwaye awuyenzi ngokubambisana imveliso kunye nabasebenzisi bayo bexesha elizayo. Nangona kunjalo, iimpembelelo kunye nemiqobo esisiseko sezicelo zabo zidlala indima ebaluleke kakhulu.
Umgaqo wegolide: Abantu bayazazi iingxaki abajongene nazo, kodwa abazi ukuba bazisombulula njani.
“Kutheni le nto ikukhathazayo nje?”
Umbuzo omhle. Ikuvumela ukuba ufumanise izizathu. Uyachaza "kutheni" oku kunjalo.
Umgaqo wegolide: Ude uqonde ukuba zeziphi iinjongo zomnye umntu, uya kuba "ukudubula imfama."
"Zithini iziphumo zale meko?"
Umbuzo omhle.
Uzoba umgca phakathi kokuthi “Ndiza kuhlawula ukuze kusonjululwe ezi ngxaki” nokuthi “Ewe, ezi ngxaki ziyandikhathaza, kodwa ndiyakwazi ukuzinyamezela.” Ezinye iingxaki zineziphumo ezinkulu kwaye zineendleko ezinkulu. Ezinye zikho nje kodwa azidlali nayiphi na indima ebalulekileyo. Kuyacetyiswa ukuba ufunde ukwahlula enye kwenye. Oku kuya kukunika ulwazi olubalulekileyo malunga nexabiso onokuthi ulicele.
Umgaqo wegolide: Ezinye iingxaki aziyongxaki.
“Ndixelele ngakumbi malunga nento eyenzekayo kwixesha elidlulileyo?”
Umbuzo omhle.
Cela abathengi bakho ukuba babonise imeko kangangoko banako kunokuba bayichaze ngamagama. Ulwazi lwakho kufuneka luphume kwizenzo zabo, hayi kwizimvo zabo.
Ngokubona okwenzekayo ngamehlo akho, unokuqonda ngakumbi kwaye uhlalutye iimeko ezingacacanga. Kodwa ukuba awukwazi ukuba semngciphekweni wesenzo sokwenyani, uya kufumana inzuzo enentsingiselo ngokubacela ukuba bathethe malunga nendlela eyenzeke ngayo imeko okokugqibela.
Ukufundisisa ngokucophelela yonke i-algorithm yezenzo kunceda ukufumana iimpendulo kuluhlu olupheleleyo lwemibuzo kwi-swoop enye: babela njani ixesha, zeziphi izixhobo abazisebenzisayo, banxibelelana nabani? Yiyiphi imida abajamelana nayo yonke imihla nakubomi ngokubanzi? Ingaba imveliso oyinikezelayo iyakungena njani kolu lwesiqhelo lwemihla ngemihla? Zeziphi izixhobo, iimveliso, isoftware kunye nemisebenzi ekufuneka imveliso yakho idityaniswe nayo?
Umgaqo wegolide: Ngokuqwalasela indlela abaxumi abahlangabezana ngayo nemisebenzi, sibona iingxaki zokwenene kunye nokunciphisa, kungekhona indlela ezibonwa ngayo ngabathengi.
“Yintoni enye obuzama ukuyenza?”
Umbuzo omhle.
Basebenzisa ntoni ngoku? Bachitha malini kuyo, yintoni abayithandayo nabangayifuniyo ngayo? Ziziphi iingenelo eziya kuzisa ezi zihlaziyo kwaye yeyiphi imingeni abathengi abaya kujongana nayo xa befudukela kwisisombululo esitsha?
Umgaqo wegolide: Ukuba abanethemba abazange bazame ukufumana isisombululo kwingxaki ngokwabo, abayi kuhlawula nayiphi na ingqwalasela kwisisombululo osinikezayo (okanye usithenge).
"Ngaba ungabhatala i-X yeedola ngemveliso eyenza umsebenzi kaY?"
Umbuzo ombi.
Into yokuba ufake amanani kumbuzo wakho ayilungisi le meko. Lo mbuzo umbi ngenxa yesizathu esifanayo nesabanye - abantu banethemba eligqithisileyo malunga nento abanokuyenza kwaye bafuna ukuphendula ngendlela eya kukwenza wonwabe.
Ngaphandle koko, imalunga nembono yakho, hayi ubomi babo.
"Uyisombulula njani le ngxaki ngoku?"
Umbuzo omhle.
Ukongeza kulwazi malunga nenkqubo efundwayo, uya kufumana isikhokelo samaxabiso. Ukuba abathengi bahlawula i-£ 100 ngenyanga kwisiqwenga sexeshana esinamathele kwiteyiphu, uyayazi into othetha ngayo.
Ngakolunye uhlangothi, basenokuba bahlawule i-£ 120 kwi-arhente kulo nyaka ukugcina indawo oceba ukuyibuyisela. Xa kunjalo, mhlawumbi awufuni kuthetha nge-£000. Ngamanye amaxesha zombini iimeko ezichazwe ngasentla zenzeka ngexesha elifanayo, kwaye kufuneka ukhethe indlela yokuzibonakalisa ngokuchanekileyo. Ngaba ufuna ukutshintsha isicelo sewebhu esixabisa i-£ 100 ngonyaka, okanye unikezele ngeenkonzo zakho kwi-arhente eyenza amaxesha angama-1200 ngaphezulu?
Umgaqo wegolide: Ngoxa abantu bengafane bafune ukukuxelela ngokuthe ngqo ukuba baya kukuhlawula kangakanani na, ngokufuthi banokukubonisa oko kuxabisekileyo kubo.
“Ngubani oza kuhlawulela ukuthenga?”
Umbuzo omhle.
Akuyimfuneko kwaphela (nangona kunokwenzeka) ukubuza lo mbuzo ukuba umxhasi ngumntu, kodwa kwicandelo le-B2B lo mbuzo ubaluleke ngokwenene.
Ngale ndlela uya kufumanisa ukuba loluphi uhlahlo lwabiwo-mali lwesebe oluya kuhlawulelwa kwaye ngabaphi abanye abasebenzi benkampani abanegunya “lokutyhala” kwintengiselwano ecwangcisiweyo. Amaxesha amaninzi kufuneka unxibelelane nabantu abangalunganga abalawula uhlahlo lwabiwo-mali. Iintetho zakho zexesha elizayo ziya kuba lilize de ufumanise ukuba ngubani owenza izigqibo nokuba yintoni ebalulekileyo kubo.
Ungasoloko uguqula ulwazi lwakho malunga nokuba zenziwa njani izigqibo zokuthenga zibe yi-algorithm yokuthengisa ephindayo.
“Ngubani omnye endingathetha naye?”
Umbuzo omhle.
Ewe! Lo ngumbuzo ofanele ukubuzwa ekupheleni kwencoko nganye.
Ukufumana iincoko zakho ezimbalwa zokuqala zophando kunokuba ngumceli mngeni, kodwa nje ukuba uze nesihloko esinomdla kwaye ufunde indlela yokunxibelelana kakuhle nabantu, uya kufumana ngokukhawuleza abathengi abaninzi abaya kukucebisa kwabanye.
Ukuba umntu akafuni kukunika iingcebiso, kulungile. Akukho mfuneko yokunyanzelisa. Uya kuqonda ukuba mhlawumbi ulonakalisile unxibelelwano ngezenzo zakho (umzekelo, ngokusesikweni kakhulu, ukunganyaniseki, okanye ukuxambulisana), okanye abathengi abayikhathaleli ingxaki onikezela ukuyicombulula.
Thatha nawaphi na amagqabaza akhuthazayo kwaba bantu ngokuthandabuza okuphezulu.
"Ingaba ikhona eminye imibuzo ekufuneka ndiyibuze?"
Umbuzo omhle.
Ngokuqhelekileyo, xa kuphela intlanganiso, abathathi-nxaxheba bayayiqonda into ozama ukuyidlulisela kubo. Kuba ungeyongcali kwishishini labo, banokuhlala nje bathule de uphoswe yinto ebalulekileyo. Ngokubuza oku, ubanika ithuba lokwalathisa ngembeko imibuzo yakho kwicala elifanelekileyo. Kwaye baya kuyenza!
Lo mbuzo unokuthelekiswa ne-crutch - uya kuyilahla ngokukhawuleza xa ufunda ukubuza imibuzo ngokuchanekileyo kwaye ufunde izinto ezicacileyo zeshishini.
UMthetho Omkhulu: abantu bafuna ukukunceda, kodwa abafane bakwenze oko ngaphandle kokuba ubanika isizathu esibambekayo.
umthombo: www.habr.com