ʻAʻole i liʻuliʻu i hala aku nei ua alo wau i ka pono e koho i kahi PBX virtual. Aia kekahi mau hoʻololi i ka ʻoihana o kaʻu ʻoihana: ua ʻike ʻia nā lawelawe hou, me nā mea i kuhikuhi ʻia ʻaʻole wale i ka māhele b2b, akā i b2c pū kekahi. A me ka hiki ʻana mai o nā mea kūʻai aku pilikino, ua ʻike ʻia he nui ka poʻe i makemake e kamaʻilio ma ke kelepona.
ʻAʻohe oʻu hoʻomaka nui, akā loaʻa iaʻu nā mea kūʻai aku ma ka honua holoʻokoʻa, no laila makemake wau i kahi hopena i kūpono i kēia hihia. Ua makemake hoʻi au e hoʻomaka e launa pū me nā mea hoʻomohala ʻōlelo Lūkini.
Ka wehewehe nui: ʻAʻohe oʻu ʻike e pili ana i ke kumuhana o ke kelepona, pono wau e google i nā mea a pau mai ka wā ʻōpala, no laila aia paha nā hewa i ka kikokikona. Hoʻoponopono / hoʻohui i nā mea i loko o nā manaʻo - e hoʻomaikaʻi wale kēia.
No laila, e hele kākou!
ʻO wai i komo i ka hoʻohālikelike
Ua kōkua kekahi mau lā o ka heluhelu ʻana i nā loiloi a me nā loiloi e hana i kahi papa inoa pōkole o nā ʻōnaehana no ka nānā hou ʻana. Ua komo:
ʻO ka mea nui ma kēia pae ʻo ka helu nui o nā ʻōlelo, nā loiloi a me nā ʻatikala e pili ana i kēia mau huahana - ʻaʻole wau i makemake e hoʻohana i kahi ʻōnaehana crude i kū hou mai nei ma ka mākeke e hoʻomohala i kahi laina ʻoihana hou.
Kūlike
Mai ka hoʻomaka ʻana i kekahi ʻano o ka launa pū ʻana me nā mea kūʻai aku ma ke kelepona, ʻaʻole pono mākou i ka hana "pilikia" o ka PBX. ʻO ka mea nui aku ka maʻalahi o ka hoʻohana ʻana, ka maʻalahi, a, ʻoiaʻiʻo hoʻi, ke kumu kūʻai.
Eia nā manaʻo aʻu i nānā ai i ka wā o ka nānā ʻana:
Hoʻohui
ʻAʻole like ka PBX ponoʻī e like me ka hui pū ʻana me nā ʻōnaehana ʻoihana koʻikoʻi - no ka laʻana, CRM, nā mea hana no ka hana ʻana i nā papahana a me nā mea hana kamaʻilio. No laila, ua kālailai mākou i nā hiki i loaʻa o nā huahana a mākou i koho ai.
Loaʻa i ke kelepona mai Yandex nā hoʻohui maikaʻi maikaʻi - me Bitrix24 a me amoCRM. I kēia hihia, ua helu ʻia ka API ma ke ʻano he mana beta. Loaʻa ka hana ma ke ʻano hoʻāʻo a ma ka uku no 1299 rubles i kēlā me kēia mahina.
He papa inoa ʻoi aku ka nui o ka keʻena Mango o nā hoʻohui i mākaukau. Hoʻokaʻawale ʻia lākou i nā ʻāpana, no ka laʻana, aia nā papa inoa o ka hoʻohui ʻana me nā kumuwaiwai no nā ʻoihana kikoʻī (lāʻau lapaʻau, mākaʻikaʻi, a me nā mea ʻē aʻe.) He mea pono paha kēia no kekahi, akā i kā mākou hihia, ʻaʻole pono ka 99% o kēia mau hoʻohui. ia kakou.
I ka hihia o Zadarma, hiki ke noʻonoʻo ʻia kahi papa inoa o nā ʻōnaehana no ka pilina. ʻAʻole wale ʻo CRM (a ʻaʻole wale ʻo Rūsia, akā ʻo nā haole hoʻi), akā ʻo nā ʻelele koke - ma muli o ka hopena, hiki iā ʻoe ke hoʻouna i nā leka hoʻomaopopo, no ka laʻana, ua nele kahi luna i kahi kelepona, pololei i kāu telegram.
Hoʻohui wale ʻia ʻo Sipuni me amoCRM, ʻaʻole mākou e hoʻohana. Makemake au iā Zoho. Loaʻa iā Telfin he 4 wale nō o kāna mau hoʻohui i mākaukau. ʻO ka Megafon ka nui o lākou (5), a ke manaʻo nei lākou a pau e hana me nā CRM like ʻole.
lilo o
E haʻi hou wau i nā memo hoʻomaka: pono ke kelepona no kahi laina ʻoihana hou, he hoʻokolohua ia i kēia manawa, no laila ʻaʻole wau i makemake e hoʻolilo i ke kālā he nui no ka loaʻa ʻana o nā kelepona.
ʻO ke kumu kumu o Mango Office PBX e kūʻai i 685 rubles i kēlā me kēia mahina. No kēia kālā hāʻawi lākou iā ʻoe i ʻekolu mea hoʻohana i hoʻokomo ʻia i ka tariff, 3 lumi me 10 mau kahawai. Ma ka manawa like, uku kālā nā hana hou - no ka laʻana, ʻo ka hoʻopili ʻana i ka mana maʻamau o ka nānā ʻana i ke kelepona e uku ʻia he 3050 rubles / mahina.
Hoʻokumu ʻia ka pili kālā ʻo Yandex.Telephony ma kahi ala hui. ʻO ka uku kumu "Start" pono'ī he manuahi, pono ʻoe e uku no nā kelepona a me nā helu (hoʻokahi helu maʻalahi, a laila 180 rubles, a ʻo ka uku inoa no ka helu 8-800 he 999 rubles / mahina). Akā aia nā pūʻolo, no ka laʻana, hoʻohui kekahi o lākou i nā widget pūnaewele āpau, "e like me ke kelepona ʻana mai kahi pūnaewele, ke kauoha ʻana i kahi kelepona, etc. - ʻo kona kumukūʻai he 499 rubles. Inā makemake ʻoe i kahi lumi nani, pono ʻoe e uku hou no ia.
ʻO ke kumukūʻai o nā lumi "nani" ma ka lawelawe Yandex
He PBX manuahi ʻo Zadarma; uku ʻia nā uku no ka hoʻonui ʻana i ka hoʻopaʻa ʻana a me nā minuke. ʻAʻole kūʻai maoli nā helu iā lākou iho - ʻo ka uku pili he ʻelua mau kālā, ʻo ka uku kau inoa no ka hapa nui o nā ʻāina ʻē aʻe he $5-$10 (no kekahi kumu, e uku ʻia kahi helu Belarusian i $ 45 no ka pilina a me $ 15 i kēlā me kēia mahina).
Ka papa inoa o nā ʻāina kaulana no ka hoʻopaʻa ʻana i nā lumi ma ka ʻōnaehana Zadarma
Ua ʻike au i ke kumu kūʻai o Telfin he huikau loa. ʻO ka nele o ka ʻaoʻao hoʻokahi me nā kumukūʻai he mea huikau - pono e hōʻiliʻili ʻia ka ʻike ma nā wahi like ʻole o ka pūnaewele - a me ka huaʻōlelo "mai" i nā kumukūʻai he nui (e like me ka lawelawe mai 299 rubles i kēlā me kēia mahina). ʻOi aku ke kumukūʻai o kahi helu Moscow ma code 495 - 1490 versus 990 rubles no code 499.
Ma ka lawelawe ʻo Sipuni, ʻo ka hoʻohui ʻana i hoʻokahi helu e lilo i 1000 rubles me 266 uku mahina. ʻO ka hoʻohui kumu me CRM e kūʻai i kahi 286 rubles.
ʻO ka uku hoʻopaʻa inoa no ka hoʻohana ʻana i kahi PBX mai Megafon he 1000 rubles i kēlā me kēia mahina (ʻaʻole ia he mea nui inā he 1 limahana a i ʻole 7), ʻo ka hoʻopaʻa ʻana a me ka mālama ʻana i nā kelepona e kūʻai i ka nui like, ʻo ka hoʻohui ʻana me CRM e uku ʻia he 500 rubles.
Hoʻohana: kelepona i waho, kāhea hou a kelepona i ka nānā ʻana
Pono mākou e loaʻa nā kelepona mai nā mea kūʻai mai nā ʻāina like ʻole - ma ka liʻiliʻi loa mai USA, Russia a me ʻEulopa. He mea nui nō hoʻi ka hoʻohana ʻana i ka hana hoʻopaʻa kelepona - ke hoʻolaha nei mākou i kekahi mau hoʻolaha hoʻolaha, a pono mākou e hoʻomaopopo i kahi i hele mai ai ke kelepona. ʻO ka loaʻa ʻana o nā hana hou e like me nā widget callback i manaʻo ʻia he mea hoʻohui - ʻaʻole pono mākou i kēia manawa, akā makemake mākou e loaʻa kahi hiʻohiʻona hoʻomohala.
Ua loaʻa iaʻu nā helu haole ma Zadarma wale nō. No ke kelepona ʻana, ʻaʻole i loaʻa i ka PBX mai Yandex a me Megafon; aia kekahi pūnaewele i hoʻolaʻa ʻia no kēia hana ma ka pūnaewele Telphin. , akā no kekahi kumu nalo ka ʻaoʻao ponoʻī.
Loaʻa i nā ʻōnaehana i kālailai ʻia - ma ka liʻiliʻi loa - hiki ke hoʻohana i kahi widget callback. Loaʻa ka ʻike e pili ana i kēia hiʻohiʻona ma nā pūnaewele huahana āpau. Ma waho aʻe o ka ʻōlelo ʻana o ka pūnaewele Megafon i ka hiki ke hoʻokomo i kahi widget no ke kauoha ʻana i kahi kelepona, akā ua paʻakikī ke loaʻa.
ʻO ka hopena
'ōnaehana
Helu haole
Komo noa
Ka helu o nā hui
Kele kelepona
Kaila hoʻihoʻi
Keena Mango
No
ia
(ma o ka luna wale nō - pono
waiho i kahi noi a kali i kahi kelepona)
Nui nā lawelawe ʻoihana
ia
(3050/mahina no ka mana kumu)
ia
ʻO Zadarma
ia
ʻAe (noa ka PBX, uku wale no nā helu)
Nā CRM kaulana
(me Zoho pū kekahi),
nā luna hana,
nā ʻelele + API
ia
(noa, uku no ka lumi)
ia
Telfin
No
Nā lā 14
4
No
ia
(450 rub / mahina)
Yandex.Telephony
No
Nā lā 14
Bitrix24 + AmoCRM
No
ia
PBX Megafon
No
Nā lā 14
5
No
ia
Sipuni
No
Nā lā 14
1 (AmoCRM wale nō)
ia
ia
ʻo ia wale nō. Manaʻo wau e pono ka mea i ka poʻe, e like me aʻu, ke alo nei i ka hana o ke koho ʻana i kahi PBX no kā lākou hoʻomaka ʻana no ka manawa mua. Mahalo iā ʻoukou a pau no ko ʻoukou nānā ʻana!
Source: www.habr.com