Lapho benza noma yisiphi isinqumo esibalulekile esibalulekile enkampanini, abasebenzi badlula endleleni yokuzivikela eyisisekelo, eyaziwa njengezigaba ezi-5 zokusabela kushintsho (ngu-E. KΓΌbler-Ross). Isazi sokusebenza kwengqondo esivelele sake sachaza ukusabela kwemizwelo, siqokomisa izigaba eziyisi-5 eziyinhloko zokusabela ngokomzwelo: ukuphika, intukuthelo, ukuxoxisana, ukucindezeleka futhi ekugcineni Ukutholwa. Silungiselele uchungechunge lwama-athikili anikezelwe ekutholeni isitifiketi se-ISO 27001, lapho sizobheka isigaba ngasinye. Namuhla sizokhuluma ngowokuqala kubo - ukuphika.
Ukuthola isitifiketi se-ISO 27001 βsombukisoβ kuyinjabulo engabazisayo, ngoba kudinga ukulungiswa okude nokubizayo. Ngaphezu kwalokho, njengoba kubonisa , leli zinga alithandwa kakhulu e-Russian Federation: kuze kube manje, izinkampani ezingu-70 kuphela eziqinisekisiwe zokuthobela. Ngesikhathi esifanayo, lokhu kungenye yezindinganiso ezithandwa kakhulu phesheya, ukuhlangabezana nezidingo ezikhulayo zebhizinisi emkhakheni wokuphepha kolwazi.
Inkampani yethu ihlinzeka ngohlu olugcwele lwezinsizakalo zokukhishwa kwemisebenzi yemisebenzi yokubalwa kwezimali: ukubalwa kwezimali nokubalwa kwentela, ukukhokhelwa kanye nokuphathwa kwabasebenzi. Sikwesinye sezikhundla ezihamba phambili ezimakethe, ikakhulukazi ngenxa yokuthi izinkampani zakwamanye amazwe ezinamagatsha aseRussia ziyasethemba ngolwazi lwazo oluyimfihlo. Lokhu akusebenzi ezinqubweni zezezimali zamakhasimende ethu kuphela, kodwa nakudatha yomuntu siqu esisebenza nayo nsuku zonke. Mayelana nalokhu, udaba lokuvikeleka kolwazi ngenye yezinto esizibeka eqhulwini.
Ngokuvamile, zonke izinqubo zebhizinisi zezigaba zaseRussia zilawulwa futhi zimenyezelwa amahhovisi amakhulu ezinkampani zangaphandle, ngakho-ke kufanele zihambisane nezindinganiso zangaphakathi zeqembu. Muva nje, amanye amaklayenti ethu abalulekile aqale ukubuyekeza izinqubomgomo zawo zokuphepha ukuze aziqinise. Yebo, lokhu kungenxa yemikhuba yomhlaba wonke enanini elikhulayo lokuhlaselwa ku-inthanethi kanye nokulahlekelwa okuhlobene nezigameko zokwephulwa kwezokuphepha kolwazi.Uma kudingekile ukusebenzisa izinyathelo zokuvikela, izinqubomgomo nezinqubo ezihloselwe ukukhulisa ukuphepha kolwazi lwenkampani, ungenza ngaphandle kwe-ISO. Isitifiketi /IEC 27001, songa imali eningi, isikhathi kanye nezinzwa.
Namuhla, izidingo zokuvikela ulwazi olukhona enkampanini seziqalile ukuvela kumathenda avela kumakhasimende akwamanye amazwe. Abanye, ukuze kwenziwe lula ukuqinisekiswa kwabo futhi kuhlanganiswe indlela yokwenza, babeka umbandela wokuhlola oyisibopho - ukuba khona kwesitifiketi se-ISO/IEC 27001.
Nakhu esikubonile: Elinye lamakhasimende ethu abalulekile aphesheya aqinisekiswe kuleli zinga libonakala liliqinise kakhulu ithimba lalo lokuvikela ulwazi lomhlaba wonke. Sazi kanjani ngalokhu? Banqume ukuhlola uhlelo lwethu lokuphatha ukuphepha kolwazi, ngoba sibanikeza izinsiza zokubala kanye nokuphathwa kwabasebenzi - futhi, ngokufanele, ukuphepha kwezinhlelo zethu zolwazi kubaluleke kakhulu kubo. Ucwaningo lwangaphambilini lwenzeka eminyakeni emi-3 edlule - ngaleso sikhathi konke kwahamba ngokungenabuhlungu.
Kulokhu, ithimba lamaNdiya elinobungane lasihlasela, ngobuhlakani lavumbulula amaphutha ambalwa ohlelweni lwethu lokuphatha ezokuphepha. Inqubo yokucwaningwa kwamabhuku ifana nesondo le-Samsara - kubonakala sengathi empeleni babengenanhloso yokufinyelela kunoma yiliphi iphuzu lokugcina njengengxenye yocwaningo. Bekuwuchungechunge olungapheli lwemibuzo, ukuphawula, ukuphawula kwethu kanye nobufakazi beqiniso lakho, izingcingo zezingqungquthela kanye nezingxoxo ezinde zefilosofi emizamweni yokubona indlela ithimba lezokuphepha le-IT leklayenti. Ngendlela, ukucwaninga kwamabhuku kuyaqhubeka ngamazinga ahlukahlukene okuqina kuze kube namuhla - ngokuhamba kwesikhathi, siye savumelana nalokhu. Ngakho, isidingo sokuthola isitifiketi sivele ngokwaso.
Mhlawumbe singakwazi ukwenza nge-ISO 9001?
Wonke umuntu onolwazi olunzulu noma oluncane odabeni lwesitifiketi ngokwanoma yimaphi amazinga e-ISO uyaqonda ukuthi isisekelo sawo ngamunye yisitifiketi se-ISO 9001 βQuality Management Systemβ. Lesi mhlawumbe isitifiketi esidume kakhulu okwamanje kuwo wonke umugqa wamazinga e-ISO. Besingenayo - futhi sanquma ukungayitholi. Kwakunezizathu ezimbalwa zalokhu:
- ukusebenza kahle kwezomnotho okungabazekayo kwenkampani enalesi sitifiketi;
- izinqubo zethu zangaphakathi, ingxenye enkulu, zase ziseduze naleli zinga;
- Ukuthola lesi sitifiketi kuzodinga isikhathi nemali eyengeziwe.
Ngakho-ke, sinqume ukusebenzisa i-ISO 27001 ngokushesha, ngaphandle kokuqala βnge-lighterβ 9001.
Noma mhlawumbe akudingekile?
Uma sibheka phambili, sesibuyele kaningi embuzweni wokuthi kuyafaneleka yini ukuyithola. Saqala ukufunda lolu daba nhlangothi zonke, ngoba sasingenabo nhlobo ubuchwepheshe. Nansi imibono eyiphutha esenze saphinde sacabanga ngalolu daba.
Umbono oyiphutha #1.
Sethemba ukuthi izinga lizosinikeza uhlu lokuhlola olunemininingwane, uhlu lwezinqubomgomo namanye amadokhumenti asemthethweni. Eqinisweni, kuvele ukuthi i-ISO/IEC 27001 iyisethi yezidingo zohlelo lokuphatha ukuphepha kolwazi ngokwalo kanye nenqubo eyakhiwayo. Ngokusekelwe kuzo, bekudingeka ukuthi sinqume ngokuzimela ukuthi yini okufanele siyibhale/isetshenziswe enkampanini yethu ukuze ihambisane nezidingo zezinga.
Umbono oyiphutha #2.
Sasikholelwa ngobuqotho ukuthi kwakuyokwanela ngathi ukufunda incwadi eyodwa futhi siyisebenzise ngesikhathi esifushane sisodwa. Eqinisweni, ngenkathi sifunda lo mbhalo, saqaphela ukuthi mangaki amazinga ahlobene "okunamathela" kuwo, mangaki amazinga okudingeka sijwayelane nawo (okungenani ngokukha phezulu). "I-cherry" ekhekheni bekungukuntuleka kwemibhalo yezindinganiso zamanje esizindeni somphakathi - bekufanele ithengwe kuwebhusayithi esemthethweni ye-ISO.
Umbono oyiphutha #3.
Besiqiniseka ukuthi sizothola konke esikudingayo ukuze silungiselele ukuthola izitifiketi emithonjeni evulekile. Zaziningi ngempela izinto zokwakha ku-ISO 27001 ku-inthanethi, kodwa kunalokho zazintula imininingwane ethile. Cishe ibingekho imiyalelo yesinyathelo nesinyathelo eqondakala kalula yokulungiselela ukunikezwa isitifiketi, kanye namacala angempela ezinkampani ezenze leli zinga.
Umbono oyiphutha #4.
Sizobhala izinqubomgomo, kodwa ngeke zisebenze! Yebo, kuyiqiniso, inkampani yethu isivele inemithetho eminingi kakhulu, akekho ozothobela ezinye izinqubomgomo ezintsha ezingu-3. Eqinisweni, ngenhlanhla, abasebenzi bethu bathathe umsebenzi wokuphatha imithetho emisha ngokuzibophezela futhi baphumelela ngempumelelo ukuhlolwa kolwazi lwemibhalo yesistimu yokulawulwa kokuvikela.
Umbono oyiphutha #5.
Ngaleso sikhathi, sasingakwazi ukuhlola ngokucacile ukuthi yiziphi izinzuzo esasizozithola emizamweni yethu. Ngaleso sikhathi, inani lezicelo zalesi sitifiketi lalingelikhulu kangako, futhi sasineklayenti lethu elingukhiye nelifuna kakhulu isikhathi eside ngaphambi kokuthola isitifiketi. Okuhlangenwe nakho kubonise ukuthi siphumelele ngaphandle kwezinga.
Ngesinye isikhathi, saqaphela ukuthi sasivala ngesiphithiphithi igebe elilodwa noma elinye elivelayo ngenxa yezidingo zeklayenti. Isikhathi ngasinye siqhamuka nezinqubomgomo ezintsha noma izixazululo. Futhi ekugcineni ngokuzimela safinyelela esiphethweni sokuthi kungaba lula kakhulu ukuhlela inqubo, okungase kusisindise ngisho nezindleko eziningi zabasebenzi esikhathini esizayo. Izinga lalihloselwe ukwenza lula lo msebenzi.
Manje, eminyakeni emibili kamuva, sibona ukukhula okukhulayo kwenani lezicelo kanye nentshisekelo kulolu daba oluvela kumakhasimende amakhulu amazwe ngamazwe.
Isinqumo sokugcina.
Sengiphetha, sithanda ukusho ukuthi abaholi bethu bemboni bathole isitifiketi se-ISO/IEC 27001, okuphoqe bonke abanye abahlinzeki abakhulu (kuhlanganise nathi) ukuthi bacabange ngalolu daba. Ngokungangabazeki, umugqa omuhle ezintweni zokuthengisa zenkampani - kuwebhusayithi, ezinkundleni zokuxhumana, ezincwajaneni zokukhangisa, njll. - ingabhekwa njengebhonasi ejabulisayo, kodwa ingabe kufanelekile ukuchitha izinsiza eziningi ngakho? Sazinqumela ngokwethu ukuthi lokhu kungaphezu nje komugqa omuhle, futhi sazibandakanya kulo msebenzi.
Source: www.habr.com