Lapho benza noma yisiphi isinqumo esibalulekile esibalulekile enkampanini, abasebenzi badlula endleleni yokuzivikela eyisisekelo, eyaziwa ngokuthi izigaba ezi-5 zempendulo yoshintsho (edalwe ngu-E. Kübler-Ross). Isazi sokusebenza kwengqondo esivelele sake sachaza ukusabela kwemizwelo, sikhomba izigaba ezinhlanu ezibalulekile zokuphendula ngokomzwelo: ukuphika, intukuthelo, ukuxoxisana, ukucindezeleka futhi ekugcineni UkutholwaSilungiselele uchungechunge lwama-athikili mayelana nesitifiketi se-ISO 27001, ezihlanganisa isigaba ngasinye. Namuhla, sizovala isigaba sokuqala—ukuphika.
Ukuthola isitifiketi se-ISO 27001 "ngenxa yokubukeka" kuyinjabulo engabazekayo, njengoba kudinga ukulungiswa okude nokubizayo. Ngaphezu kwalokho, njengoba kubonisiwe Leli zinga alithandwa kakhulu eRussia: yizinkampani ezingama-70 kuphela ezigunyazwe leli zinga kuze kube manje. Kodwa-ke, phesheya, kungenye yezindinganiso ezifunwa kakhulu, ukuhlangabezana nezidingo ezikhulayo zamabhizinisi emkhakheni wokuphepha kolwazi.
Inkampani yethu ihlinzeka ngohlu olugcwele lwezinsizakalo zokukhishwa kwezimali: ukugcinwa kwamabhuku nokubalwa kwentela, ukukhokhelwa, kanye nokuphathwa kwabasebenzi. Sibambe isikhundla esiphambili emakethe, ngokwengxenye ngoba izinkampani zakwamanye amazwe ezinezinkampani ezingaphansi e-Russia zisethemba ngolwazi lwazo oluyimfihlo. Lokhu akusebenzi ezinqubweni zezezimali zamakhasimende ethu kuphela kodwa nakudatha yomuntu siqu esiyiphatha nsuku zonke. Ngakho-ke, ukuphepha kolwazi kuyinto ehamba phambili kithi.
Ngokuvamile, zonke izinqubo zebhizinisi zezigaba zaseRussia zilawulwa futhi zimenyezelwe amahhovisi amakhulu ezinkampani zangaphandle, ezidinga ukuthi zihambisane nezindinganiso zangaphakathi zeqembu. Muva nje, amanye amaklayenti ethu abalulekile aqale ukubuyekeza izinqubomgomo zawo zokuphepha ukuze aziqinise. Lokhu ngokungangabazeki kungenxa yenkambiso yomhlaba wonke yokwanda kokuhlaselwa ku-inthanethi nokulahlekelwa okuhlobene nezigameko zokuphepha kolwazi. Uma udinga ukusebenzisa amathuluzi okuvikela, izinqubomgomo, nezinqubo ezihloselwe ukuthuthukisa ukuphepha kolwazi lwenkampani yakho, ungagwema isitifiketi se-ISO/IEC 27001, ngaleyo ndlela ulondoloze imali ebalulekile, isikhathi, kanye nengcindezi.
Namuhla, amathenda amakhasimende akwamanye amazwe aseqala ukufaka izidingo zokuvikela ulwazi olukhona ezinkampanini zawo. Abanye, ukuze benze ucwaningo lwabo lube lula futhi balinganise indlela yabo yokwenza izinto, benza isitifiketi se-ISO/IEC 27001 sibe umbandela wokuhlola oyimpoqo.
Yilokhu okwenzeka kithi: elinye lamakhasimende ethu abalulekile aphesheya, agunyazwe ngokwaleli zinga, ngokusobala aliqinise kakhulu ithimba labo lokuvikela ulwazi lomhlaba wonke. Sithole kanjani ngalokhu? Banqume ukuhlola uhlelo lwethu lokuphatha ukuphepha kolwazi, njengoba sibahlinzeka ngezimali kanye nezinsiza ze-HR, ngakho-ke, ukuvikeleka kwezinhlelo zethu zolwazi kubaluleke kakhulu kubo. Ucwaningo lwangaphambilini lwaluyiminyaka emithathu edlule, futhi konke kwahamba kahle ngaleso sikhathi.
Kulokhu, ithimba elinobungane lamaNdiya lagasela kithi, ladalula inqwaba yamaphutha ohlelweni lwethu lokuphatha ezokuphepha. Inqubo yokucwaningwa kwamabhuku ifana nesondo le-Samsara—kwabonakala bengenamgomo engqondweni wokufinyelela noma yisiphi isiphetho sokugcina. Bekuwuchungechunge olungapheli lwemibuzo, ukuphawula, ukuphawula kwethu kanye nobufakazi bobuqiniso bazo, izingcingo zezingqungquthela, nezingxoxo ezinde zefilosofi emzamweni wokubona ukugxila kwethimba lezokuphepha le-IT leklayenti. Phela, ukuhlolwa kuyaqhubeka kuze kube namuhla, ngamazinga ahlukahlukene okuqina—siye savumelana nalokhu ngokuhamba kwesikhathi. Ngakho, isidingo sokuthola izitifiketi saba sobala.
Mhlawumbe singadlula nge-ISO 9001?
Noma ubani onokuqonda kwesitifiketi se-ISO uyaqonda ukuthi isisekelo sayo ngasinye yisitifiketi se-ISO 9001 "Quality Management System". Lesi mhlawumbe isitifiketi esidume kakhulu okwamanje esitholakala kuwo wonke umndeni we-ISO. Sasingenayo, futhi sanquma ukungasiphishekeli. Kwakunezizathu ezimbalwa zalokhu:
- ukusebenza kahle kwezomnotho okungabazekayo kwenkampani enalesi sitifiketi;
- izinqubo zethu zangaphakathi, ingxenye enkulu, zazivele ziseduze naleli zinga;
- Ukuthola lesi sitifiketi kuzodinga isikhathi nemali eyengeziwe.
Ngakho-ke, sinqume ukusebenzisa i-ISO 27001 ngokushesha, ngaphandle kokuqala nge-9001 “elula”.
Noma mhlawumbe akudingekile ngemva kwakho konke?
Sibheka phambili, saphindela embuzweni wokuthi kwakukuhle yini ukuyithola izikhathi eziningi. Saqala ukuhlola udaba kuwo wonke ama-angle, ngoba sasingenakho nhlobo ukuhlaziya kochwepheshe. Nansi imibono eyiphutha esenze saphinde sacabanga ngalolu daba.
Umbono oyiphutha #1.
Sethemba ukuthi izinga lizosinikeza uhlu lokuhlola olunemininingwane, uhlu lwezinqubomgomo, namanye amadokhumenti asemthethweni. Eqinisweni, i-ISO/IEC 27001 iphenduke isethi yezidingo zohlelo lokuphatha ukuphepha kolwazi ngokwalo kanye nenqubo eyakhiwayo. Ngokusekelwe kulokhu, bekufanele sinqume ngokuzimela ukuthi yini okufanele siyibhale futhi siyisebenzise enkampanini yethu ukuze sihambisane nezidingo zaleli zinga.
Umbono oyiphutha #2.
Sasikholelwa ngobuqotho ukuthi kwakuzodingeka sifunde umbhalo owodwa kuphela futhi siwusebenzise ngokwethu ngesikhathi esifushane uma kuqhathaniswa. Eqinisweni, ngenkathi sifunda idokhumenti, sabona ukuthi zingaki izindinganiso ezihlobene nezinga lethu elithembele kuzo, nokuthi mangaki amanye esiwadingayo ukuze sizijwayeze (okungenani ngokukha phezulu). Ukufakwa kwekhekhe ekhekheni kwakuwukuntuleka kwemibhalo yamazinga akamuva esizindeni somphakathi—kwakufanele ithengwe kuwebhusayithi esemthethweni ye-ISO.
Umbono oyiphutha #3.
Besiqiniseka ukuthi sizothola konke esikudingayo ukuze silungiselele ukunikezwa isitifiketi emithonjeni evulekile. Yize bekukhona ingcebo yezinto ezihlobene ne-ISO 27001 ku-inthanethi, ibintula imininingwane ethile. Cishe yayingekho imiyalelo eqondakala kalula yesinyathelo nesinyathelo yokulungiselela ukunikezwa isitifiketi, futhi bekungekho cwaningo lwezenzakalo zomhlaba wangempela lwezinkampani ezenze leli zinga.
Umbono oyiphutha #4.
Sizobhala izinqubomgomo, kodwa ngeke zisebenze! Eqinisweni, inkampani yethu isivele inemithetho eminingi kakhulu; akekho ozothobela ezinye izinqubomgomo ezintsha ezingamashumi amathathu. Ngenhlanhla, izisebenzi zethu zawuthatha ngokungathi sína umsebenzi wokuphatha imithetho emisha futhi zaphumelela ngempumelelo ukuhlolwa kwamadokhumenti esistimu yokulawula ukuphepha kolwazi.
Umbono oyiphutha #5.
Ngaleso sikhathi, asikwazanga ukuhlola ngokucacile izinzuzo esasizozithola emizamweni yethu. Inani lezicelo zalesi sitifiketi lalingekho phezulu ngaleso sikhathi, futhi sasineklayenti lethu elingukhiye nelifuna kakhulu esikhathini eside ngaphambi kokuthola isitifiketi. Okuhlangenwe nakho kwabonisa ukuthi singaphila ngaphandle kwendinganiso.
Ngesinye isikhathi, sabona ukuthi sasibhekana ngokungaqondile izikhala ezivelayo ngokusekelwe ezidingweni zamaklayenti. Besilokhu siza nezinqubomgomo ezintsha noma izixazululo. Ekugcineni, sabona ukuthi kuzoba lula kakhulu ukuhlela inqubo, okungase kusisindise ngisho nenani elikhulu lomsebenzi. Izinga laliklanyelwe ukwenza lo msebenzi ube lula.
Manje, eminyakeni emibili kamuva, sibona inkambiso yokwanda kwemibuzo kanye nentshisekelo kulolu daba oluvela kumakhasimende amakhulu aphesheya.
Isinqumo sokugcina.
Sengiphetha, sithanda ukuqaphela ukuthi abaholi bethu bemboni bathole isitifiketi se-ISO/IEC 27001, okuphoqe bonke abanye abahlinzeki abakhulu (okuhlanganisa nathi) ukuthi bacabangele lolu daba. Nakuba umugqa omuhle ezintweni zokumaketha zenkampani—kuwebhusayithi yayo, ezinkundleni zokuxhumana, ezincwajaneni zokukhangisa, njll—ngokuqinisekile kungabhekwa njengebhonasi enhle, ingabe kufanelekile ukuchitha izinsiza eziningi kangaka? Sinqume ukuthi kithina, kungaphezu nje komugqa omuhle, ngakho-ke saqala le phrojekthi.
Source: www.habr.com
