Noma ngabe uthini, ukuphathwa kolwazi (KM) kuseyisilwane esingavamile phakathi kochwepheshe be-IT: Kubonakala kusobala ukuthi ulwazi lungamandla (c), kodwa ngokuvamile lokhu kusho uhlobo oluthile lolwazi lomuntu siqu, isipiliyoni somuntu siqu, ukuqeqeshwa okuqediwe, amakhono aphuhliwe. . Izinhlelo zokuphatha ulwazi olubanzi lwebhizinisi awavamile ukucatshangelwa ngazo, ngobuvila, futhi, ngokuyisisekelo, aziqondi ukuthi ulwazi lukanjiniyela othile lungaletha liphi inani kuyo yonke inkampani. Kukhona okuhlukile, kunjalo. Futhi u-Alexey Sidorin ofanayo we-CROC usanda kunikeza okuhle kakhulu . Kodwa lezi kuseyizigigaba ezingazodwa.
Ngakho-ke ku-Habré alikabikho ihabhu elinikezelwe ekuphathweni kolwazi, ngakho-ke ngibhala okuthunyelwe kwami kuhabhu yenkomfa. Ngokufanelekile, uma kukhona, ngoba ngo-April 26, ngenxa yesinyathelo se-Oleg Bunin Conferences, ingqungquthela yokuqala yaseRussia mayelana nokuphathwa kolwazi ku-IT yenzeka - .
Ngaba nenhlanhla yokusebenza eKomidini Lohlelo Lwenkomfa, ngabona futhi ngizwe izinto eziningi okwathi ngezinga elithile zaguqula umhlaba wami othokomele womphathi wokuphatha ulwazi wabheka phansi, nokuqonda ukuthi i-IT isivele yavuthwa ekuphathweni kolwazi. Kusele ukuqonda ukuthi kufanele usondele ngaluphi uhlangothi.
Ngendlela, ezinye izingqungquthela ezimbili zokuphathwa kolwazi zabanjwa ngo-Ephreli 10 no-17-19: и , lapho ngathola khona ithuba lokuba uchwepheshe. Lezi zingqungquthela azizange zibe nokuchema kwe-IT, kodwa nginokuthile engingakuqhathanisa nakho. Encwadini yami yokuqala ngifuna ukukhuluma ngemicabango ukuthi ukubamba iqhaza kulezi zingqungquthela kungigqugquzele, uchwepheshe wokuphatha ulwazi. Lokhu kungathathwa njengeseluleko sezikhulumi zesikhathi esizayo, kanye nalabo abathintekayo ekuphathweni kolwazi ngomugqa womsebenzi.
Sibe nemibiko engama-83, izikhala ezingama-24 nezinsuku eziyi-12 zokuthatha izinqumo
83, uKarl. Lokhu . Naphezu kokuthi lena yingqungquthela yokuqala, futhi bambalwa abantu ababambe iqhaza ekuphathweni kolwazi olumaphakathi ku-IT, bekunesithakazelo esikhulu esihlokweni. Isimo saba nzima ngokuthi ngesikhathi somnqamulajuqu wokufaka izicelo, izikhala eziyi-13 kwezingu-24 zase zigcwele, futhi izikhulumi cishe zazikholelwa ukuthi ngesikhathi somnqamulajuqu, konke ubumnandi bebuqala, ngakho ezinsukwini ezimbalwa ezedlule bathe wathela cishe uhhafu wezicelo kithi. Yiqiniso, ezinsukwini ezingu-12 ngaphambi kokuphothulwa kohlelo, kwakungenakwenzeka ukusebenzisana kahle nazo zonke izikhulumi ezingase zibe khona, ngakho-ke, kungenzeka ukuthi imibiko ethile ethakazelisayo ishiywe ngaphandle ngenxa yezingcaphuno ezingathakazelisi. Kodwa nokho, ngikholwa ukuthi uhlelo luhlanganisa okuqinile, okujulile futhi, okubaluleke kakhulu, ukusebenzisa imibiko enemininingwane eminingi nezinqubo.
Kodwa nokho ngingathanda ukuthola iziphetho ezithile ekuhlaziyweni kwazo zonke izicelo ezithunyelwe. Mhlawumbe azoba usizo kwabanye babafundi futhi anikeze ukuqonda okusha kokuphathwa kolwazi. Konke engizokubhala ngokulandelayo kuyi-IMHO emsulwa, esekelwe eminyakeni eyisithupha yesipiliyoni sokwakha uhlelo lokuphatha ulwazi eKaspersky Lab kanye nokuxhumana nochwepheshe emkhakheni wesayensi yekhompyutha.
Luyini ulwazi?
Engqungqutheleni yentsha, isikhulumi ngasinye, kungaba yi-methodologist, uprofesa wasenyuvesi, noma isikhulumi esibhekene ngqo nokuphathwa kolwazi enkampanini yaso, saqala ngombuzo othi “Yiluphi ulwazi esizoluphatha?
Mangisho ukuthi umbuzo ubalulekile. Njengoba ulwazi lokusebenza ku-PC KnowledgeConf 2019 lubonisile, abaningi emkhakheni we-IT bakholelwa ukuthi ulwazi = imibhalo. Ngakho-ke, sivame ukuzwa umbuzo othi: “Sibhala ikhodi noma kunjalo. Kungani sidinga olunye uhlelo lokuphatha ulwazi? Awenele yini imibhalo?”
Cha, akwanele. Kuzo zonke izincazelo izikhulumi ezizinikeze ulwazi, eseduze kakhulu nami eka-Evgeniy Viktorov waseGazpromneft: "ulwazi isipiliyoni esitholwa umuntu othile ekuxazululeni inkinga ethile." Sicela uqaphele, awekho amaphepha. Idokhumenti ulwazi, idatha. Angasetshenziselwa ukuxazulula inkinga ethile, kodwa ulwazi isipiliyoni ekusebenziseni le datha, hhayi idatha ngokwayo. Njengezitembu zokuposa: ungathenga isitembu esibiza kakhulu eposini, kodwa sithola inani lomqoqi kuphela ngemva kokuba sigxivizwe ngesitembu sokuposa. Ungazama ukwembula ngisho nangokwengeziwe: imibhalo = “okubhalwe kukhodi”, nolwazi = “kungani kubhalwe ngendlela okwakubhalwe ngayo, ukuthi lesi sinqumo senziwe kanjani, iyiphi injongo esiyixazululayo.”
Kumele kushiwo ukuthi ekuqaleni kwakungekho ukuvumelana phakathi kwamalungu e-PC mayelana nemibhalo nolwazi. Ngifaka leli qiniso eqinisweni lokuthi i-PC empeleni yayihlanganisa abantu abavela emikhakheni ehlukahlukene yomsebenzi, futhi wonke umuntu wayehileleke ekuphathweni kolwazi ezinhlangothini ezahlukene. Kodwa ekugcineni safika endaweni efanayo. Kodwa ukuchazela izikhulumi ukuthi kungani umbiko wabo mayelana nekhodi yokubhala wawungafanele le ngqungquthela, ngezinye izikhathi, kwaba umsebenzi onzima.
Ukuqeqeshwa vs. Ukuphathwa Kolwazi
Futhi isici esithakazelisayo. Ikakhulukazi ezinsukwini zakamuva, sithole imibiko eminingi mayelana nokuqeqeshwa. Mayelana nendlela yokufundisa amakhono athambile, amakhono aqinile, ukuqeqesha, njll. Yebo, kunjalo, ukufunda kumayelana nolwazi. Kodwa yiziphi? Uma sikhuluma ngokuqeqeshwa kwangaphandle noma ukuqeqeshwa “njengoba kunjalo,” ingabe lokhu kuhlanganisiwe emcabangweni wokuphathwa kolwazi lwenkampani? Sithatha ubuchwepheshe bangaphandle futhi sibusebenzise lapho kubuhlungu khona. Yebo, abantu abathile bathole ulwazi olusha (=ulwazi), kodwa akwenzekanga lutho ngesisekelo senkampani yonke.
Manje, uma, ngemva kokuphothula ukuqeqeshwa, isisebenzi sifika ehhovisi futhi senza ikilasi elifanayo labasebenza nabo (esizungeza yonke indawo ukuze athole ulwazi) noma adlulisele imibono yakhe kanye nemibono eyinhloko ayeyitholile ohlotsheni oluthile lwesisekelo solwazi lwangaphakathi olunemibandela - lokhu ukuphathwa kolwazi. Kodwa ngokuvamile abacabangi (noma bakhulume) ngalokhu kuxhumana.
Uma sithatha ulwazi lomuntu siqu, kuwumkhuba emnyangweni wethu ngemva kwengqungquthela ukuchaza okuvelayo, amazwi asemqoka, imibono, uhlu lwezincwadi ezinconyiwe, njll. esigabeni esikhethekile sengosi yangaphakathi. Kunjalo uma kungekho ukuphikiswa phakathi kwemiqondo. Ukuphathwa kolwazi, kulokhu, isandiso semvelo sokufunda kwangaphandle.
Manje, uma ozakwabo abathumele imibiko mayelana nokuqeqesha bangakhuluma, isibonelo, mayelana nendlela abahlanganyela ngayo imikhuba emphakathini wabo wokuqeqesha nokuthi yiziphi izithelo ezilethayo, ngokuqinisekile kuyoba nge-CM.
Noma asithathe ngakolunye uhlangothi. Bekukhona nemibiko yokuthi inkampani yakha kanjani isisekelo solwazi. Ichashazi. Kuphele umcabango.
Kodwa kungani bakudala? Ulwazi oluqoqiwe kufanele lusebenze? Ngaphandle komphakathi we-IT, osasetshenziswa kakhulu futhi osebenzayo, ngivame ukuhlangana nendaba yokuthi abenzi bomsebenzi wokuphatha ulwazi bakholelwa ukuthi kwanele ukuthenga isofthiwe, ukuyigcwalisa ngezinto zokwakha, futhi wonke umuntu uzohamba azisebenzise ngokwakhe uma okudingekayo. Futhi-ke bayamangala ukuthi ngandlela-thile i-KM ayisuki. Futhi kwakukhona izikhulumi ezinjalo.
Ngokubona kwami, siqongelela ulwazi ukuze ngesisekelo salo umuntu afunde okuthile futhi angenzi amaphutha. Ukuqeqeshwa kwangaphakathi kuyisandiso esingokwemvelo sohlelo lokuphatha ulwazi. Thatha ukugibela noma ukuqeqeshwa emaqenjini: ngemuva kwakho konke, abeluleki babelana ngolwazi lwangaphakathi ukuze umsebenzi ajoyine iqembu ngokushesha kanye nezinqubo. Futhi uma sinesisekelo solwazi lwangaphakathi, lukuphi lonke lolu lwazi? Ingabe lesi akusona isizathu sokukhulula umthwalo womsebenzi womeluleki nokusheshisa ukugibela? Ngaphezu kwalokho, ulwazi luzotholakala 24/7, hhayi uma ukuhola kweqembu kunesikhathi. Futhi uma inkampani ifika kulo mbono, ukuphikiswa phakathi kwemigomo nakho kungasuswa.
Emsebenzini wami, yilokho kanye engikwenzayo: ngiqongelela ulwazi, bese, ngokusekelwe ezintweni eziqoqiwe, ngakha izifundo zokuqeqesha ezinemininingwane ehlukahlukene yozakwethu beminyango ehlukene. Futhi uma wengeza enye imojula ohlelweni lokuphatha ulwazi lokudala izivivinyo zokuqapha ukuqwashisa namakhono abasebenzi, lapho-ke ngokuvamile uthola isithombe esihle salokho kwabiwa ngolwazi lwenkampani: abanye babelane ngolwazi, abanye balucubungulile, balupakishe futhi yabelane ngayo ngamaqembu okuhlosiwe, sase sibheka ukufana kwezinto.
Marketing vs. Prakthiza
Isikhathi futhi siyathakazelisa. Ngokuvamile, uma ukuphathwa kolwazi kwenziwa yisisebenzi esiqokiwe (HR, L&D), khona-ke umsebenzi wakhe omkhulu uwukuthengisa umbono we-KM kubasebenzi benkampani futhi adale inani. Wonke umuntu kufanele athengise umbono. Kodwa uma ukuphathwa kolwazi kwenziwa ngumuntu oxazulula ubuhlungu bakhe siqu ngaleli thuluzi, futhi engenzi umsebenzi wokuphatha, khona-ke ngokuvamile ugcina ukugxila ezicini ezisetshenzisiwe zephrojekthi. Futhi isisebenzi sokuthuthukiswa kwabasebenzi sivame ukubhekana nokuguqulwa okuthile kochwepheshe: ubona indlela yokuyithengisa, kodwa ayiqondi ngempela ukuthi kungani kwakhiwe ngaleyo ndlela. Futhi umbiko uthunyelwa engqungqutheleni, okuyinkulumo yokumaketha eyisigamu sehora mayelana nezinto ezinhle ezilethwa yisistimu, futhi ayiqukethe nezwi mayelana nendlela esebenza ngayo. Kodwa lokhu kuyinto ethakazelisa kakhulu futhi ebaluleke kakhulu! Ihlelwa kanjani? Kungani lokhu kunjalo? Yiziphi izinto azitholayo, futhi yini engazange imphathe kahle ekusetshenzisweni kwangaphambilini?
Uma udala isembozo esihle somkhiqizo, ungasihlinzeka ngabasebenzisi isikhathi esifushane. Kodwa isithakazelo sizophela ngokushesha. Uma umqalisi wephrojekthi yokuphatha ulwazi engayiqondi "inyama" yayo, ecabanga ngezinombolo namamethrikhi, hhayi ezinkingeni zangempela zezilaleli ezihlosiwe, khona-ke ukwehla kuzofika ngokushesha kakhulu.
Uma uza engqungqutheleni enombiko onjalo, obukeka njengencwajana yokukhangisa, udinga ukuqonda ukuthi ngeke kube mnandi "ngaphandle" kwenkampani yakho. Abantu abeze ukuzokulalela sebewuthengile umqondo (empeleni bakhokhe imali eningi ukuze babambe iqhaza!). Abadingi ukuqiniseka ukuthi kuyadingeka, ngokomthetho, ukuhlanganyela ku-CT. Kudingeka batshelwe ukuthi bakwenze kanjani nokuthi bangakwenzi kanjani, nokuthi kungani. Lokhu akubona abaphathi bakho abaphezulu; ibhonasi yakho ayincikile kubalaleli ehholo.
Kodwa nokho, lezi nazo ziyizingxenye ezimbili zephrojekthi eyodwa, futhi ngaphandle kokukhushulwa okuhle ngaphakathi kwenkampani, ngisho nokuqukethwe okupholile kuzohlala kungenye i-Sharepoint eyodwa. Futhi uma ungitshela kanjani uthengisa umbono we-KM kozakwenu, ohlanganisa umsebenzi futhi ongawusebenzisi, futhi kungani, khona-ke indaba izoba yigugu kakhulu.
Kodwa okunye okwedlulele nakho kungenzeka: sakha isisekelo esibanda kunazo zonke, sasebenzisa imikhuba ethuthukisiwe, kodwa ngesizathu esithile abasebenzi abazange baye lapho. Ngakho-ke, sadumala ngalowo mbono futhi sayeka ukuwenza. Sasinazo nezicelo ezinjalo. Kungani abasebenzi bengazange basekele? Mhlawumbe babengaludingi ngempela lolu lwazi (lokhu kuyinkinga yokufunda izethameli ezihlosiwe, okuthunyelwe okuhlukile kufanele kubhalwe ngakho). Noma mhlawumbe bebengakhulumisani kahle? Bakwenza kanjani? Umphathi wokuphatha ulwazi ubuye abe uchwepheshe omuhle we-PR. Futhi uma azi ukuthi angagcina kanjani ibhalansi phakathi kokuphromotha nokuba usizo kokuqukethwe, khona-ke unethuba elihle lokuphumelela. Awukwazi ukukhuluma ngomunye ube ukhohlwe ngomunye.
Izinombolo
Futhi ekugcineni, mayelana nezinombolo. Ngifunde kumemo yesikhulumi kwenye yezingqungquthela (hhayi i-KnowledgeConf!) ukuthi izethameli zithanda ulwazi olukhethekile - izinombolo. Kodwa kungani? Ngaphambi kwaleyo ngqungquthela, ngacabanga isikhathi eside ngokuthi izinombolo zami zingaba wusizo kanjani kubalaleli? Kuzosiza kanjani ozakwethu engikwazile ukuthuthukisa inkomba ethile yokukhiqiza kwabasebenzi ngo-N% ngokuphathwa kolwazi? Abalaleli bami bazokwenzani ngokuhlukile kusasa uma bezazi izinombolo zami? Ngize nengxabano eyodwa kuphela: “Ngiwuthandile omunye wemikhuba yenu, ngifuna ukuwenza ngokwami, kodwa ngidinga ukudayisa umbono kumphathi. Kusasa ngizomtshela ukuthi enkampanini X kuholele ekwandeni kwezinkomba kangangokuthi “wathenga” lo mbono.. Kodwa akuzona zonke izinkomba zami zokusebenza ezisebenzayo kunoma yiliphi elinye ibhizinisi. Mhlawumbe unganikeza ezinye izimpikiswano ezivuna izibalo embikweni? Kodwa ngokubona kwami, ukuchitha imizuzu eyi-10 yombiko wemizuzu engama-30 ngezinombolo lapho ungayisebenzisa ezibonelweni ezisebenzayo noma ngisho neshabhu encane enezithameli, i-IMHO, akuwona umqondo omuhle.
Futhi sanikezwa nemibiko egcwele izinombolo. Ngemva kwengxoxo yokuqala, sacela izikhulumi ukuba zikhulume ngemikhuba eyaholela emiphumeleni enjalo. Labo abagcina bengenile ohlelweni lokugcina babe nemibiko ehluke ngokuphelele kweyasekuqaleni. Ngenxa yalokho, sesiyizwile impendulo eminingi mayelana nesisekelo esikhulu esisebenzayo esinikezwe ingqungquthela. Futhi akekho oseke washo ukuthi "bekujabulisa ukuthola ukuthi ingakanani inkampani i-X yonga ngokuphathwa kolwazi."
Sengiphetha lesi sifundo eside, ngithanda ukuphinde ngijabule ngokuthi umhlaba we-IT usubonile ukubaluleka kokuphathwa kolwazi futhi, ngethemba ukuthi, uzoqala ukukusebenzisa ngenkuthalo, ukuwenza ube ngcono futhi ukwenze ngendlela oyifisayo maduze nje. Futhi ku-Habré kuzoba nehabhu ehlukile enikezelwe ekuphathweni kolwazi, futhi zonke izikhulumi zethu zizokwabelana ngolwazi nozakwethu lapho. Okwamanje, ungakwazi ukuhlola izinqubo kuzithunywa ezisheshayo, i-Facebook nezinye izindlela ezitholakalayo zokuxhumana. Sinifisela imibiko ewusizo kuphela nezinkulumo eziyimpumelelo!
Source: www.habr.com