Smartphones from different manufacturers periodically encounter battery-related problems. It seems that another battery-related incident recently occurred with the owner of the popular Redmi Note 7S smartphone from India.
According to online sources, Chavhan Ishwar purchased the Redmi Note 7S smartphone on October 2 of this year. It worked fine for a month, but then an unexpected incident occurred. While at work on November XNUMX, Mr. Ishwar put his smartphone on the table, where it caught fire. According to the user, the device did not charge, did not fall, the fire occurred completely suddenly and came as a complete surprise to the owner.
After this, Chavkhan went to a service center, whose employees were unable to remove the SIM card, since the deviceβs body was severely melted. The service took the smartphone for diagnostics and a few days later they reported that the device could not be repaired due to serious damage caused by fire. Not satisfied with this answer, Chavkhan contacted the head of Xiaomi support by phone, who told him that βthe battery is not covered by the warranty.β
It is worth noting that Xiaomi responded to a request regarding the incident. The official statement states that the quality of its products is of paramount importance to the company. Regarding the case in question, it was said that a thorough examination made it possible to identify the cause of the fire. Experts determined that the incident occurred as a result of external influence, so the incident was classified as βdamage caused by the customer.β
Despite the fact that the owner of the burnt Redmi Note 7S was clearly dissatisfied with the experience of communicating with Xiaomi technical support, this is the first time such a case has become known.
Source: 3dnews.ru