Why do you need a helpdesk if you already have CRM?
What enterprise software is installed in your company? CRM, project management system, help desk, ITSM system, 1C (you guessed right here)? Do you have a clear feeling that all these programs duplicate each other? In fact, there really is an overlap of functions; many issues can be resolved by a universal automation system - we are supporters of this approach. However, there are departments or groups of employees that […]